Even after malware has been removed from a computer many of the problems caused by it may still remain. That said, one of the first things you should do in order to fix any of these problems is to make sure that all infections have actually been removed. If you know that you still have infections on your computer then, instead of trying to fix problems while the malware is still present, you should first remove all infections. To do this please see my article about How to Clean An Infected Computer. Then, after you believe that all malware has been removed you should also check to make sure the computer is now clean by following the advice I give in How to Know If Your Computer Is Infected. Trying to fix problems on a computer that is still infected is largely a waste of time.
Once you have confirmed that your computer is entirely free of malware you should then back up all of your important files. This way if anything goes wrong while fixing the computer, which is a very real possibility, your important documents will still be intact. Please note that if your computer cannot boot you should follow the advice on this page in order to back up all important files.
In order to fix your computer you only need to follow this article as far as is required to fix the problems you are experiencing. However, advice on how to fix nearly any type of problem is included in the article. Thus, the length of the article is actually much longer than just about anyone would have to read. Just consult the sections that are relevant to the problems you are experiencing. Note that for situations in which your computer will not even boot into Windows you should skip to the section about What To Do If Your Computer Cannot Start.
5/23/2014-Added link to Best Free Antivirus Software article.
9/14/2014-Replaced http links with https links wherever possible and updated link for CCE.
Note that you can skip this section unless important files of yours have been deleted.
If any of your files have been deleted by malware you may still have a chance of recovering them. However, make sure that you use your computer as little as possible before running the tool below. The reason I say this is that the more you use your computer the lower your chances become of successfully recovering the files. For trying to recover these files I recommend you download Recuva Free from this page. Download the free version from the Piriform.com source, install it, run it, and then answer the questions in its wizard. When it gives you the option first try it without the Deep Scan, as that would take much longer.
Once it is done scanning select any of the files you are trying to recover and select the option to recover them. This will automatically put any recovered files right back where they originally were. However, if the files you were looking for are not in the list then you should select the option to "Switch to advanced mode". Then go to options and open the Actions tab. Check the box for "Deep Scan" and select OK. Then select the option to Scan. Hopefully this will be able to recover the files you have lost. That said, it may not be able to. In those cases I believe the files have been lost forever and cannot be recovered.
After cleaning an infection, and making sure it has been entirely removed, the first thing you should always do is to reset all of your passwords. The reason for this is that it's entirely possible that the malware was able to capture your passwords and send them to criminals. Thus it's very important that you reset all of your passwords immediately. After doing this I would recommend that you make sure that Windows is fully updated. Note that if you can't update Windows the following sections should be able to help you fix that problem. Also, I would advise that you remove all of your old system restore points. It's likely that these are still infected, thus rendering them worthless. The easiest way to do this is to turn off system restore and then turn it back on. Instructions for how to do this can be found on this page.
You should also take the time to uninstall, and then reinstall, any security programs which were on your computer while it was infected. Also, do make sure that you only have one antivirus installed as having more can actually lead to conflicts, which can cause further problems. For best results you should also run clean-up tools after uninstalling each security program. This page has a list of specialized uninstallers for many common security programs. Please read the instructions carefully.
Other then that I would also suggest that you download and then run Comodo Cleaning Essentials (CCE). This program has the ability to check for, and attempt to fix, many common problems caused by infections. After opening up CCE you should open up KillSwitch from the tools menu of CCE. Then go to the tools menu in KillSwitch and select the option for "Quick Repair". Allow it to repair any problems it finds and then restart your computer to see if any problems you may have been experiencing are now gone. If your computer now appears to have no problems then you can skip to the section about What To Do After Everything Is Fixed. If all problems are not fixed, or the repair failed, please continue to the next section.
One of the fastest, and easiest, ways to fix most problems caused by malware is to run a specialized tool called the Windows Repair Kit. It can be downloaded from this page. This program is able to fix nearly any problem caused by malware. Thus, hopefully whatever problems you are experiencing can be fixed by this program. After downloading this program you should install it and then start the program.
Under the tab for Step 2 I would strongly advise that you take the time to check the drive for file system errors. Once this is done you should restart your computer and then start the program again. This time go to the tab for Step 3 and perform a system file check. Note that Windows XP users, or Windows 2003 users, will need to insert their Windows disk in order to do this. I would strongly advise that if possible you should perform this check. After this is done again restart your computer and then start the program. This time go to the tab for Step 4 and create both a system restore point and a registry backup. These are very important in case this program accidently causes additional harm to your computer. This way if something bad does happen you can just restore these and get rid of the new problems. After these backups are complete go to the tab for "Start Repairs" and choose the option to Start.
You should now see a screen that shows a list of all the fixes which can be done. Information about what each of these does can be found by left-clicking on a fix and looking under the "Repair Info" tab. You can either select only the fixes you think would fix the problems you're experiencing, follow the advice in the following parts of this section, or just select all of them. If you are uncertain what types of problems you have I would strongly suggest that you select all options and repair them all. That said, below I have listed which options you should choose in order to fix relatively common problems caused by infections.
If you are experiencing these problems, which may also include problems with your internet connection, then select the options to "Reset Registry Permissions", "Reset File Permissions", "Unhide Non System Files", "Repair Missing Start Menu Icons Removed By Infections", and "Repair Proxy Settings". Then run these fixes and restart the computer when they are done. If problems with your internet connection still persist after running these fixes then follow the advice in the part about how to Fix Common Internet Problems. If problems other than that still remain then I suggest you run all fixes to see if that can fix your problems.
If the only problem that you are experiencing is that your internet connection is not working you should select the options to "Register System Files", "Repair WMI", "Repair Internet Explorer", "Repair Hosts File", "Remove Policies Set By Infections", "Repair Winsock & DNS Cache", "Repair Proxy Settings", and "Set Windows Services to Default". Then run the fixes and restart the computer when they are done. Hopefully this will fix all problems with your internet connection, although I have noticed that sometimes you will have to run the Windows Network Diagnostics, even after running these fixes, in order to get the internet working. Advice on how to troubleshoot any remaining internet problems, including running Windows Network Diagnostics, can be found in the section about How To Fix Remaining Internet Problems. If, after following the advice in the other section, problems still remain then I suggest you run all fixes to see if that can fix your problems.
I have found that under some circumstances Windows Repair Kit does repair many problems, but other problems still remain. For these cases it may be helpful to go to the section about How To Fix Many Remaining Problems. Windows Repair Kit may have been able to repair enough that you can now fix the rest yourself.
For situations in which you are still experiencing a problem with your internet connection it's best to first run the Windows Network Diagnostics to see if they can fix your problems. To do this for Windows XP you will need to download and then run a program. Of course you will have to transfer this from another computer. For instructions on how to use this program please see this page. For Windows Vista and Windows 7 the network diagnostics are built into the operating system. A tutorial for how to access these for Windows Vista can be found on this page, and a tutorial for Windows 7 can be found on this page.
Beyond this there are also many other common issues which could cause problems with your internet connection. If you're using a wired connection one of the simplest of these is checking to make sure the cables are connected properly. Also, if you are using a router, regardless of whether you use a wired or a wireless connection, you should check to make sure there are no problems with the router. For instructions on how to reset your router, to make sure it isn't the problem, please see this page. Also, you should check to make sure that your area is not currently experiencing a network outage by contacting your Internet Service Provider.
If you are using a wireless connection then please read the issues described in this article to see if any of them matches your problem. Please note that I have linked to page one of eight. If these cannot fix the problems you are experiencing then it may be helpful to jump to the section about how to Use Microsoft Fix It Solutions To Fix Common Windows Problems. Some of the fixes on that site may be able to help you restore your internet connection.
If, even after running any relevant fixes from that page, problems still remain then it's possible that the remaining problems may be due to damaged or missing system driver files or services. In order to make sure this is not the problem download a program called the Farbar Service Scanner from this page. To use this program to diagnose, and repair, problems with your internet connection, make sure the option to scan for "Internet Services" is checked. Then select the option to Scan. When it shows you the scan log look at the section for file check. Specifically, look for any files with the message "FILE IS MISSING AND MUST BE RESTORED". If a file is missing you will need to find a replacement.
To do that, run Farbar Service Scanner on a different computer, but with the same Operating System. However, make sure this computer is working correctly. Then type in the name of the missing file in the search box in the Farbar Service Scanner and select the option to "Search Files". For example the missing file could be afd.sys. Then navigate to one of the locations noted in the new log, which will automatically pop up when the search is completed, and copy the file. You may want to transfer the replacement file to the damaged computer via USB. Then navigate to the C:\Windows\system32/Drivers folder, on the damaged computer, and paste the file in there. Now restart the computer and hopefully the problems with your internet connection should be solved. If not then again try running the fixes in the section about how to Fix Common Internet Problems to see if that can solve your problems. After going through these steps that program may now be able to fix the internet connection.
If the problem you're experiencing is only with a specific program then the easiest way to fix it is to just uninstall the program and then reinstall it. One of the best ways to uninstall a program is to use a program called Revo Uninstaller Free. You can download the free version from this page. This program will make sure that all remnants of the program are removed. After starting Revo Uninstaller you should double click on the program you want to remove and, when prompted, select the "Moderate Search" option. Also, if the program you are uninstalling asks to restart the computer select no and let Revo clean whatever it finds. After Revo completes you should restart the computer before reinstalling the program. However, do note that this program cannot uninstall 64 bit programs. These will not even show up in its list. For these programs I would recommend just uninstalling them normally, and then restarting the computer, before reinstalling them.
If problems still remain then it may be helpful to install and run a registry cleaner. Fixing registry problems may be able to fix some problems which could be leftover from malware infections. However, it's also possible that something could go wrong and the computer could end up with even more problems. To protect yourself from this possibility you should always use reputable registry cleaners and, when provided with the option to back up the registry, you should always back it up. That way, even if something does go wrong, you can just restore the registry and be fine. I would recommend that you use either the registry cleaner built into Eusing Free Registry Cleaner or CCleaner. Note that if you decide to use CCleaner you should download the Portable version from this page to avoid inadvertantly installing unwanted software. However, at this stage of the repair process do not use it to remove anything other than registry entries.
If, even after following all of the above advice, problems still remain then you do still have some options remaining. Even though the next section is mainly about what to do if your computer cannot boot into Windows, the advice provided may also be able to repair many other types of problems. Please follow sections A and B to see if they can fix whatever problems you are still experiencing.
If your computer cannot boot into normal Windows mode, and you're running Windows Vista or Windows 7, there is an easy way to fix many problems with your computer. Restart your computer and, as soon as it starts booting up, tap F8 repeatedly until an options menu comes up. Then select the option to "Repair Your Computer" and press enter. Answer any questions the wizard asks you and let it fix whatever problems it finds. If your computer is now able to boot back into normal windows mode, then I would suggest that you go back to the beginning of this article and fix any remaining problems.
If your computer is running Windows XP or earlier, or the above advice did not fix the problem to the point where you can now boot into normal Windows mode, then you should try to get your computer to run in Safe Mode. A tutorial for how to do this can be found on this page. Once in safe mode try running all fixes as mentioned in this section of this article. If your computer is now able to boot back into normal windows mode, then I would suggest that you go back to the beginning of this article and fix any remaining problems. However, if the problem was that your computer wouldn't boot at all then I would suggest that you continue to the next part.
If Windows still won't start you may need to repair Windows from a disk. If you have a Windows disk then the first thing I would do is to put it in the drive and boot from it. Note that you may need to change the boot order in the BIOS to make sure the computer will boot from the CD. Here is a useful article on How To Change the Boot Order in BIOS. For our purposes you should change the order so that the "CD/DVD Rom drive" is first. Then, after booting from the Windows disk, you can select the option to repair Windows. When you reach the screen where it gives you multiple repair options select the one for "Startup Repair". This should be able to fix many problems with the computer. Of course, this option is only available to those who have a Windows disk.
If you do not have a Windows Disk then you can download a program called Sardu from this page. This program is designed to create bootable CD's for malware removal and computer repair. After downloading the zip file install the program. Be very careful about the added offers now included with the installer. Sadly, this program now tries to trick people into installing extra programs, which are largely unnecessary. Then open the program and go to the tab for Windows. Under this tab look at the section for "Win Recovery Disk". I would recommend only using this program to download the recovery disk for XP, as the ones for Vista and Windows 7 are not free. For downloading the ISO for Windows 7 please go to this page. After downloading the ISO move it to the ISO folder, which is located inside the Sardu folder. After doing this you can use Sardu to create your rescue disk by going to the Windows tab, making sure the check mark is next to the correct recovery disk, and clicking the button to either make a USB or to make an ISO. Once complete this recovery disk will now work similar to if you had inserted an ordinary Windows disk.
If repairing with the Windows disks was still not able to fix your computer then it's possible that your Master Boot Record (MBR) has been corrupted. This can happen after removing certain types of very vicious malware. In that case I would recommend rebuilding the MBR. To do this please download the bootable CD version of MiniTool Partition Wizard from this page. Then burn the ISO to a CD. After creating your bootable CD you may need to change the bootup sequence in your BIOS settings to ensure that if you insert a bootable CD the computer will boot from it instead of from the normal operating system. Here is a useful article on How To Change the Boot Order in BIOS. For our purposes you should change the order so that the "CD/DVD Rom drive" is first. After doing this follow the directions on this page, which are largely explained by the pictures, in order to load the program on the computer.
After the program is running you should right-click on "Disk 1" and select the option to "Rebuild MBR". Note that this option will be grayed out if on your computer Disk 1 is only a partition. For those cases you may need to select one of the other disks. That said, Disk 1 should almost always be the one containing the operating system. After selecting the option to "Rebuild MBR" you should see that there is now one operation pending, which can be seen on the lower left-hand corner of the window. After confirming that the operation to rebuild the MBR is pending select the option for yes, which should be near the upper left-hand corner of the window. This should rebuild the MBR and hopefully make your computer bootable again.
If after following the advice in this section your computer is now able to boot you should go back to the beginning of this article and fix any other problems which may be left over from the infection. However, if your computer still won't start please go to the section about What To Do If These Steps Fail.
If even after following all of the above steps, the problems you are experiencing are still not fixed, there are a few things I would like for you to do. Please first leave me a comment letting me know what steps you took to try and fix the problems, and which problems remain. After doing this, which is important because it will help me to improve the article, you should go to a specialized forum where they may be able to help you to fix your computer. A forum which I have found to be very helpful is MalwareTips.
However, if even going to a specialized forum is not enough to get your computer back to working order, it's likely that the damage is too severe for you to repair. In those cases you will need to reinstall your operating system. Make sure that if you do this you perform a full format of your operating system as part of the reinstall process. This will make sure that any malware, or related problems, are fully removed before your fresh operating system is installed. Failure to do this could lead to future problems with the new operating system. After your computer is now problem free, regardless of how it reached this state, please read the section about What To Do After Everything Is Fixed.
Once you have successfully cleaned all infections from your computer, and repaired any leftover damage, you should now take steps to ensure that it does not happen again. For this reason I have written an article about How to Stay Safe While Online. Please read through it and implement whichever methods you feel best fit your needs. Also, now that all problems are solved you can use a program called CCleaner to remove all of your temporary files. You should download the Portable version from this page to avoid inadvertantly installing unwanted software. Running CCleaner may even contain inactive pieces of malware, which will be removed by this program.
After securing your computer, and removing all temporary files, you can now restore any of the backed up files that may have been lost during the repair process. Hopefully this step is not necessary, but just in case it is you can safely restore them now. However, do make sure that your computer is strongly protected, as described in my article, as it's possible that malware may have infiltrated your backup files and will now try to reinfect the system.
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