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Old 16. Dec 2019, 11:43 PM   #5 (permalink)
deya
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Join Date: Oct 2009
Location: UK
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Ok Paul, read this thread and use the link in the 4th post;

https://social.technet.microsoft.com...-in-photos-app

You need to install the Photos Media Engine add-on from the Microsoft Store - it's free.

I recently re-set my PC and, when first using the photos app, it installed that add-on when I first tried to use the photo auto enhancer. I maybe should have mentioned that but was assuming it would already be installed, yours being a new system. Sorry about that

That should resolve your problem.
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