“There’s no such thing as a stupid question, but they’re the easiest to answer.”
Check out Tech Support Guy.
This site Tech Support Guy offers free help for users of all computing platforms. This is a volunteer run site with a very active forum area covering a good range of subject areas. You can also search past forum messages, which can be a little slow but may still be the quickest way to get the answer to your problems.
The site layout has been recently revamped and this has greatly improved usability. On the down-side, advertising is now more prominent, though not yet intrusive.
When we tested the service, we got the answer to one of our questions immediately by searching the past forum database. Our two remaining questions were posed on the live forums in the appropriate categories and got answers to both, very promptly indeed. Impressive.