Inkjet Printer Cartridges: Review of Office Depot

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This is the largest office supply site on the Internet.  The range of products they handle is staggering with replacement cartridges representing only a tiny fraction of the items available.  While by no means the cheapest place on the Internet to buy ink jet supplies, they have been included in this survey to provide a benchmark against which smaller specialist sites could be compared

The design of the site is exemplary. You can search for the exact cartridge part number or printer model directly from the search box on the front page or  browse  the " Cartridge, Toners Ribbons and Drums" section under Technology Supplies. A neat feature is the ability to pose an natural  language questions with the "Ask Office Depot" option.  This utilizes the proprietary "Ask Jeeves" search engine technology and is surprisingly effective in providing with right answers to your questions.

All of this meant that we were able to find our sample cartridges very quickly - which is more than can be said for some of the sites we reviewed!

Purchase was straightforward, though we did have to set up an account before we could buy. Thankfully, this proved to be straight forward.

The cartridges arrived 2 days after purchase - a little slower than the promised next day delivery but still the fastest of any site tested.

Similarly the return of the good proved to be a hassle free exercise.

In summary, a superb example of a modern service oriented web business but it's a pity about the relatively high cost.  However Office Depot advertises that it will match any advertised price but we did not test this claim in this review.

Credit cards accepted Amex, Discover, MC, Visa, Office Depot
Checks accepted Yes Money orders accepted No
Order by phone Yes Order by fax Yes
International orders accepted Yes Customer service hotline Yes
100% satisfaction guarantee Yes Return Period 30 days
Cost of our order $57.88 Shipping cost $5.50, Free over $50.00
Total cost: $57.88

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