Web Site: www.myinks.com
MyInks is a Californian web based company specialising in ink cartridges and refill kits. That's about all the web site tells us. However because the site subscribes to BizRate we can glean a little more. The site is shown as rated since 2001. Now that date may refer to when they signed up with BizRate or may be when they started trading. More comforting are the site customer ratings at BizRate, which are quite good.
The website itself is nicely set out and offers navigation to your required cartridge by search box or by selecting your printer brand and then selecting the printer model. That's exactly the way it ought to be.
Prices were very good - amongst the lowest surveyed.
Ordering was straight forward though this site is yet another that forces customers to hop back and forth when ordering both the black and color cartridges for the same printer. Annoying, but that's the way it is.
Checkout was easy. They use the excellent "Yahoo Store" powered e-commerce system which offers (registered Yahoo users) time saving advantages such as Yahoo Wallet.
Shipping normally costs $4.95 but because the order was over $50, it was free.
Overall the total cost of buying our set of test cartridges was quite low. Not the lowest but far from the dearest.
The goods arrived after 11 days which is on the slow side. However all items ordered were there and in good condition.
Returning the goods proved to be a hassle. Not because they refused the return, but because of the clumsy procedure. I won't bore you with it all, but check the web site and you'll find ten steps that you have to go through. Yes 10 steps folks. Now that is a deterrent.
Don't get me wrong. It was all quite amicable, but a pain none the less.
Overall: Nice site, low prices but a clumsy returns procedure.
|Credit cards accepted||Amex, MC, Visa, Discover|
|Checks accepted||Yes||Money orders accepted||Yes and purchase orders|
|Order by phone||Yes||Order by fax||Yes, mail too.|
|International orders accepted||Yes||Customer service hotline||Yes|
|100% satisfaction guarantee||Yes||Return Period||20 days|
|Cost of our order||$35.84||Shipping cost||$4.95 USPS priority, free over $50|
|Total cost: $40.79|