Support Alert
                       Supporter's Edition

                 Your pointer to the very best
                  tech information on the Web

                   Issue 94 - 4th March, 2003

     Support Alert is a 100% subscription-only newsletter.

Quote of the Week

"Some innovations that would truly benefit consumers never occur
for the sole reason that they do not coincide with Microsoft's

Thomas Penfield Jackson, U.S. District Judge


I've achieved a lifelong ambition.

I've outsourced my brain. What's more, I suspect you have too,
though you may not have even noticed.

My sudden realization that much of my brain was now externalized
came at a dinner party when someone asked me to name the seven
wonders of the ancient world.

Now, a few years back I could have run these off without
thinking. However, on that I night, I got stuck at number four.

Knowing that my host had an always-on Internet connection, I
left the table and typed in a Google query. Less than 20 seconds
later I had the answer. Turns out, there's a whole web site
dedicated to this subject.

That little incident made me realize just how much I am now
totally dependent on accessing information from the Internet. I
no longer need to know things. Instead, I know I can find
whatever I want on the Internet.

This seemingly bland observation belies the fact that we have
all taken part in a silent revolution.

Our brains have in effect, been expanded by being linked to the
Internet. This is truly revolutionary and it has taken place
with such speed and such widespread impact as to be breathtaking.

And the tool that has made this revolution possible has been
Google. Prior to Google, accessing Internet information was a
tedious and time consuming process. Not any more.

Think about how often you now routinely search the Internet.
Over the last week I've averaged more than 40 searches per day!

This is staggering. Even more staggering is the fact that in
just about every case, I found what I was looking for.

Even three years ago, this would have been impossible.

But there is yet more to this revolution.

Consider the precept that "memorizing information is not
important; what's important is knowing where to find it."

This concept has now been realized with a vengeance. But we have
gone further.  Today I don't even need to know where information
is located because, using Google, I can easily re-find it. In
fact, it's often quicker to do a new search than locate
information using a bookmark.

I've now become so dependent on Google that I feel ill at ease
when I'm traveling and don't have Internet access. I can easily
live without having access to my email, but with no Google I
feel part of my brain has been removed.

The Internet as a prosthesis for the human brain.  Now that's a
thought I like. It provides at least some hope to counterbalance
the despair of witnessing my brain cells disappearing with each
passing year:>)

Gizmo Richards

P.S.  Hi Supporters. I need some feedback. Are you enjoying the
Supporter's Edition? I'd love your feedback and suggestions,
good or bad. Email me by clicking here.


 - The Best Way to Find Audiovisual Files
 - Find Email Addresses
 - Send Large Files Easily
 - Configure Windows XP Services
 - $100 Cryptography Book for Free (SE Edition)
 - Collect Your Pop Mail from the Web (SE Edition)
 - Google Challenger Looks Good (SE Edition)
 - Free Software Monitors CPU Temperature (SE Edition)
 - The Best Screen Capture Utility for Free
 - Free Memory Tester
 - Smart Alternative to Google Toolbar
 - Use Office for Teams Without Exchange
 - Network Reporting and Monitoring Utility
 - HOT PRODUCT: Cheap Real-Time Backup (SE Edition)
 - Use MS Word Spell Check Anywhere in Windows (SE Edition)
 - Free Script Monitor Protects Your PC (SE Edition)
 - Free Cleaner Removes Dead Links from Favorites (SE Edition)

 - Windows Me Vulnerability (MS03-006)
 - Windows XP Patch Fixes SP1 Problem (Q329441)
 - Patch for IE 6 Cumulative Patch (813951)
 - Vulnerability in Sendmail
 - Oracle's Buffers Overflowing
 - Intuit Admits TurboTax Problems

 - DVD Drive Reads and Writes All
 - 27GB DVD
 - Why Nerds are Unpopular
 - How to Get Rid of Telemarketers
 - Troubleshooting Guide for USB Connections (SE Edition)
 - What Actually Happens When You Respond to Spam (SE Edition)
 - Useful Support Staff Aggression Therapy (SE Edition)
 - How to use a Windows PC as a Router (SE Edition)

 - Free Web Site Ripper
 - $108 Imaging Software for FREE (SE Edition)

Items marked "SE Edition" appear only in the special Supporter's
Edition of this newsletter reserved exclusively for those
generous individuals who have donated to this site.



The Best Way to Find Audiovisual Files
After a recent deal with Microsoft, Stingingfish has cemented
its position as the premier search engine for locating audio and
video files and is now "the audiovisual Google."

Find Email Addresses
If you are looking for someone's email address, the bad news is
there's no central directory. However this site offers a meta
search engine that will search many possible sources. Quite to
my surprise, I found my own personal email address.

Send Large Files Easily
Once files get larger than the typical email limits of 2-4MB,
itís not easy to send them over the Internet.  There are many
solutions available to the technically competent but this site
offers a secure and hassle-free solution. They charge you 2c a
megabyte for the pleasure but you get a free $5.00 credit when
you trial the service.

Configure Windows XP Services
Even experienced users find XP Services something of a mystery.
This site provides explanations for all of the services plus
some useful configuration information.

** Bonus Items for Supporters **

$100 Cryptography Book for Free
"The Handbook of Applied Cryptography" is a standard textbook
that used to cost $99.95.  This site (legally) offers the whole
book for free in downloadable PostScript and PDF formats.

Collect Your Pop Mail from the Web
There are a number of sites that allow you to check your POP
email account from a web browser.  The trouble is that when you
need this kind of service you are usually away from the office
and can never recall the addresses of the sites that provide the
service. Here is one that youíll remember. As a bonus, it
requires no registration, runs really fast and is totally free.

Google Challenger Looks Good
Google may indeed be the king of search engines but the others
are not standing still.  Teoma has just implemented version 2 of
its software and doubled the number of web pages in its index.
If you can't find what you want in Google, definitely try Teoma.
For that matter, try www.alltheweb.com as well.

Free Software Monitors CPU Temperature
Monitor the temperature of your processor using the free
software and instructions provided here:

Got some top sites to suggest? Send them to


The Best Screen Capture Utility for Free
I've used over half a dozen screen-capture utilities and none of
them has really satisfied. Until now.  Gadwin screen capture
does exactly what I want in the way I want. Further, it avoids
the trap of providing lots of useless and confusing features.
It's the little things that count like making the hot key PrtSc
so I don't have to remember it, and automatically sequentially
naming the output files for multiple screen shots. Gadwin will
stay on my PC permanently. (976KB)

Free Memory Tester
Experiencing strange system lockups? Is your well-proven
software suddenly misbehaving?  Faulty memory may well be the
problem.  Give it a thorough checkout with this free utility.
When you first run DocMem it creates a floppy boot disk
containing memory tests, which you can then use on any Windows
PC. You can test memory once or loop through the tests
indefinitely. (297KB)

Smart Alternative to Google Toolbar
Daveís Quick Search Bar is a free utility that gives you the
same easy access to Google searches as Google's own searchbar
but wait, thereís more.  It also provides access to the
excellent Teoma, FAST and other search engines. Because it
resides in your task bar, it's accessible from any application.
Comes with a host of other features such as dictionary/thesaurus
access and even a calculator. If that's not enough for you, it's
totally customizable. One cool product. (380KB)

Use Office for Teams Without Exchange
If you use Office but have trouble sharing information because
you don't run an Exchange server, check out 4Team for MS
Outlook. This add-in allows team members to easily share
Contacts, Tasks and other folders by using special email
messages that are sent between team members. It's a clever
solution that works seamlessly and transparently once set up.
Pricing depends on the number of members in the team. A 14-day
trial download is available.

Network Reporting and Monitoring Utility
TrafMeter is a powerful Windows-based network monitoring utility
that provides an unusual degree of flexibility through user-
definable filters. The filters can be set up for single hosts,
subnets or specific IP addresses. Captured data can be reported
in a wide variety of formats, all of which can be optionally
saved in a Microsoft SQL Server, Oracle or MySQL database. A
powerful troubleshooting tool for small and medium size
networks. Trafmeter costs $49 but a free 30-day trial is
available. (1.2MB)

** Bonus Items for Supporters **

Cheap Real-Time Backup  ** HOT PRODUCT ALERT ***
MirrorFolder is a backup utility that creates a mirror image of
your critical working files on another drive. Files, folders or
entire drives can be backed up. Because the utility works at
system level through its own RAID-1 style driver, it can even
backup exclusively opened files, such as Outlook .PST files,
that can't be accessed by normal backup utilities. Multiple
users can have their data backed up on a single network drive.
The program runs transparently in the background and consumes
only modest levels of system resources. At $34, it's a cheap and
effective backup solution, especially for those who work with
critical data. A 30-day trial version is available (881kb)

Use MS Word Spell Check Anywhere in Windows
This solves one of my pet peeves - the fact that I can't spell
check web forms, forum posts, etc., even though I have a great
spell check facility built into MS Word. These 2 free scripts
allow you, respectively, to check any text that you can
highlight or check any text from Internet Explorer. They work
like a charm, but there are two issues of which you should be
aware. First, the installation of these scripts requires at
least a modicum amount of technical knowledge. Second, you must
have WSH enabled on your PC for them to work. See the next item
for more details on the implications of using WSH.  (1)7.4KB (2)

Free Script Monitor Protects Your PC
Script Sentry is a free utility that offers the benefits of
enabling the Windows Scripting Host (WSH) without bearing the
security risk this entails. SS works by allowing safe scripts to
run while alerting you to potentially malicious scripts. It uses
no system resources until a script is executed. A great adjunct
to your anti-virus software. (164KB)

Free Cleaner Removes Dead Links from Favorites
Check&Get is a useful bookmark utility that checks your bookmark
file for dead links or for changed content. When I tried it on
my huge favorites file I discovered 17% of my links were dead.
I've now got a much leaner set of favorites and the comfort of
knowing that the links actually work. Check&Get is available on
free license but you need to register. There is an enhanced
version that sells for $29.95.

Got some favorite utilities to suggest? Send them to


Windows Me Vulnerability (MS03-006)
Microsoft has issued a critical level alert for a buffer
overflow problem in Windows Me that could allow an attacker to
execute code of choice on the victim's machine.  The
vulnerability is exploited using a specially crafted form of web
address that could be used in an email or on a malicious web
site. In some instances it is not even necessary for the victim
to click on the malformed link. Get the patch here:

Windows XP Patch Fixes SP1 Problem (Q329441)
Apparently some XP users have encountered problems reconnecting
to networks after a system restore following an XP SP1
installation. A patch is now available.

Patch for IE 6 Cumulative Patch (813951)
The February 2003 IE 6 cumulative patch (810847) contained a bug
that prevented some users from logging into MSN mail accounts or
certain web sites. A fix is available.

Vulnerability in Sendmail
Security company ISS has released an advisory covering a buffer
overflow vulnerability in the Mail Transfer Agent, a key
component in the widely used Sendmail email server software. The
fault could allow an attacker to craft a special email message
header through which he could gain "root" or superuser control
of any vulnerable Sendmail server. The problem affects versions
5.79 to 8.12.7. All users of these versions are advised to
upgrade to 8.12.8 or apply patches.  More details here:

Oracle's Buffers Overflowing
After a period of quiet, Oracle has released five alert's
relating to buffer overflow problems in its 9i Application and
Database software. Several of these are rated "critical."

Intuit Admits TurboTax Problems
Claims against the copy protection in the latest version of
TurboTax have been confirmed by Intuit, though its impact has
been downplayed.  The copy protection is intended to limit the
ability to run TurboTax on a PC other than one on which it was
originally installed. However, it writes hidden code in an
inaccessible area of the hard drive and runs a monitoring
process continuously even when TurboTax is not in use.  The copy
protection scheme will be removed from future releases.


DVD Drive Reads and Writes All
DVD write formats are a mess of incompatible standards. Sony's
new DVD drive cuts through the Gordian knot by reading and
writing all major standards. Add to that the ability to write
DVDs at 4X and a reasonable price and you have a winning
combination. Street price is around $330.

If existing DVD standards are not confusing enough, a new one is
on its way. Blu-ray is a standard based on low wavelength lasers
that allow 27GB to be crammed on to a DVD. Thankfully, nine
industry heavyweights including Philips and Sony, have signed up
to the just-released Blu-ray standard so we may see product
uniformity yet. The first products are being readied for market
now with writable versions available later this year.

Why Nerds are Unpopular
This short and provocative paper is by Paul Graham of Lisp and
Bayesian spam filter fame. Fascinating reading.

How to Get Rid of Telemarketers
This site lists some sensationally effective ways of making sure
telemarketers don't call. The trick that caught my eye was the
suggested use of special "out-of-service" tones on your
answering machine that will fool many automated telemarketing
systems into believing you don't exist. You can even download
the special tones from the site.

** Bonus Items for Supporters **

Troubleshooting Guide for USB Connections
An excellent practical guide from Tech Republic.

What Actually Happens When You Respond to Spam?
Respond and you'll get more spam, according to this survey by
Wired. It appears that a lot of spammers aren't actually
interested in selling you anything.  Rather, they are just
harvesting the email addresses of those who respond to sell to
other spammers. Strange but true.

Useful Support Staff Aggression Therapy
Are your end users driving you mad? Get rid of all that built up
tension by watching these wonderfully satisfying videos of huge
buildings being demolished. The site doesn't make it clear
whether there were any end users inside the buildings at the
time. ;>)

How to use a Windows PC as a Router
Strange but true, you can actually configure both Win2K and XP
Pro as a router! MS may not approve but here's how you do it.


Free Web Site Ripper
Whether you call it a web site explorer or offline browsing
facilitator, this utility is really a web site ripper. It will
speedily download non-password sites in whole or in part to your
hard drive. There are many web rippers but WebReaper is amongst
the best and yet it's free. (966kB)

** Bonus Freebie for Supporters **

$108 Imaging Software for FREE
PaintShop is an image-editing program that has been around just
as long as I can remember. I seem to recall using it on a CP/M
machine and that, folks, was a long time ago.  Each new version
has made the product more powerful and easier to use and the
upcoming version 8 continues the pattern. The new version will
cost $108 but there is an excellent free public beta here: (39MB)

Got some top sites and services to suggest? Send them in
to mailto:supporters@techsupportalert.com


Visit the Subscriber's only section of the Support Alert website

You'll find all back issues plus a growing list of resources
Exclusively available to Supporters.

The area is password protected.  Use the username and
password mailed to you when you first donated.




This edition of Support Alert is only available to those
generous souls who have made a donation to keep the newsletter
ad-free. For donation details click on the following link:

To subscribe to the standard edition of the newsletter, send a
totally blank email to supportalert-subscribe@webelists.com.

To unsubscribe from this newsletter, send me an email at
supporters@techsupportalert.com.  Remember to state the email
address at which you are currently subscribed.

To change your delivery email address, send me an email at
supporters@techsupportalert.com.  Remember to state the email
address at which you are currently subscribed and the new
address where you wish to subscribe.

For lots more free IT newsletters see

This edition of Support Alert was proofread by subscriber A.
Belile who kindly donated her services. My hearty thanks.

(c) Copyright TechSupportAlert.com 2003