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<<>>                 Support Alert                <<>>
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<<>>     Where to find the best tech support      <<>>
<<>>           information on the Web             <<>>
<<>>                                              <<>>
<<>>  Online at http://www.techsupportalert.com   <<>>
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            Issue 49 - 1st April 2001

Welcome to Support Alert, the email newsletter that
points you to the best technical support resources
on the Internet.

Support Alert is free. If you like it, why not share
the good news and email a copy to a friend or work
colleague?

Support Alert is sponsored by PC Support Advisor and
PC Network Advisor, the standard reference sources for
support professionals.

Check out the following free tutorials available now
at http://www.pcsupportadvisor.com

* Understanding TCP/IP
* How to Dual Boot Windows 2000
* Understanding the OSI 7 Layer Model
* The Windows Registry Explained
* How to Create Bootable CDs
* JavaScript Tutorial
* IPv6 Tutorial

Plus dozens more.

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FROM THE EDITOR

The Internet is a strange and contradictory place. In many
ways it's been over-hyped yet in other ways, the reality is
far better than any new beat-up.

Take for example the idea of "free" information.

Don't you find it amusing just how long some people are
prepared to hunt for "free" information on the Net when they
could get the same more quickly from a book or magazine?

Spending 3 hours of your employer's time just to save
a few dollars makes no sense to me at all. That's not free,
that's expensive.

Yet isn't it a delight when you accidentally stumble on a
great source of free information. This was my experience
when one of our subscribers suggested I check out
http://www.freetechmail.org.  This site has the most amazing
collection of quality IT newsletters you'll ever see and
every single one is free.

I thought I knew most of the computer newsletters. Not so.
I discovered and now subscribe to several absolute gems that
I didn't know existed. And all are free.

Truly amazing. Maybe the Internet isn't over-hyped after all.
 

Robert Schifreen
editor@techsupportalert.com
 

PS If you've encountered a truly great IT freebie site, let
me know and I'll include it in a future issue.

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IN THIS ISSUE

1. TOP SUPPORT SITES
    - Searchable Security Patches
    - Router Disaster Recovery
    - Beware Geeks?
    - Support without the Queue
    - TechReviews

2. UTILITIES
    - Event Archiver
    - Remote Exec
    - Netscape's Knowledge Base

3. BUGS, SERVICE RELEASES AND PATCHES
    - Compaq Security Warning
    - Bug Of The Day
    - Unchecked Buffer
    - Plus!  Minus!

4. OTHER USEFUL STUFF
    - Office XP
    - IE6
    - More on Product Activation
    - But is it art?
    - What's New in OXP
    - Who are you?

5. TECH SUPPORT RESOURCES
    - Bluetooth
    - Office 2000 SP2

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1. TOP SUPPORT SITES
====================

Searchable Security Patches
Microsoft has finally implemented a site that lets you search
for security patches by product.  A perfect way to ensure that
you are running all the latest patches for your key apps and OSes.
http://www.microsoft.com/technet/security/current.asp

Router Disaster Recovery
This interesting article on the Tech Republic site contains
details of how one company managed when a router went bad.
http://www.techrepublic.com/article.jhtml?id=r00220010314hin01.htm

Beware Geeks?
A Support Alert subscriber writes to recommend the 'putergeek
site, as being a good source of free tech support information
We were impressed.  Check it out.
http://www.putergeek.com

Support without the Queue
Qsupport is a useful free site offering a good collection
of stuff for IT support people and technically-oriented
end users.
http://www.qsupport.com

TechReviews
This free site offers a great collection of technical information
on hundreds of common subjects, and is well worth adding
to your favourites folder.
http://www.techreviews.com

2. UTILITIES
============

Event Archiver
The Event Archiver is a program that helps you backup and clear
event logs on remote machines, without the need for any client
software.  Do it all from a server!
http://www.nttools.co.uk/default.asp?pid=68&ML=3

Remote Exec
This useful program lets you use any NT or Win2k machine to
start a remote program on another NT or Win2k machine.
http://www.nttools.co.uk/default.asp?pid=70&ML=3

Netscape's Knowledge Base
If you're looking after users who run Netscape, and you need
the answer to a technical problem, remember that Netscape runs
its own Knowledge Base which holds the answers to thousands
of problems.
http://help.netscape.com/search.html

3. BUGS, SERVICE RELEASES AND PATCHES
=====================================

Compaq Security Warning
Compaq has issued a security patch for the web component of
its Web-enabled management software which allows management
information to be accessible through a web browser.
http://www.compaq.com/manage/security

Bug Of The Day
Bugnet, the Web site that brings you news of software bugs,
has a new "bug of the day" feature.  Check it out, and keep
yourself abreast of all that's bad in today's apps.
http://www.bugnet.com/botd.html

Unchecked Buffer
A buffer overrun problem has been discovered in Microsoft Visual
Studio 6.0 Enterprise Edition, which could allow an attacker to
run code of his choice on a target machine.  Download the patch
from Microsoft's site and get fixed.
http://www.microsoft.com/technet/security/bulletin/MS01-018.asp

Plus!  Minus!
Plus! 98 is an optional add-on for Windows 98 and WinMe which
adds various features such as compressed folders.  But a bug means
that compression passwords can be recovered by hackers.
http://www.microsoft.com/technet/security/bulletin/MS01-019.asp

4. OTHER USEFUL STUFF
=====================

Office XP
Microsoft has been showing off the next version of Office, which
will be called Office XP.  The product will ship on 31st May.
Issue 151 of PC Support Advisor will include a full review.
Meanwhile, you can read it right now, free of charge!  Suffice it
to say that we were very impressed with the product, although
the product activation feature is bound to cause problems.
http://www.itp-journals.com

IE6
Windows XP will ship with Internet Explorer 6.0.  Microsoft has
hinted in the past that IE6 won't be available for any other
platform, but that's not true.  IE6 will be downloadable for Win98
and above.  The beta is downloadable right now, if you're brave.
http://www.microsoft.com/windows/ie/download/preview/ie6/ie6preview.asp

More on Product Activation
Much is being written about the product activation feature
in Office XP, which will also be included in Windows XP
and other Microsoft products such as Visio 2002.  This is
one of the better and more balanced articles.
http://www.techrepublic.com/article.jhtml?id=r00220010315bot01.htm

But is it art?
We liked this.  Fun but clever.  Intel's internet art museum.
http://www.artmuseum.net

What's New in OXP
Microsoft has posted a document to its Web site which contains
details of many new features in Office XP.  Check out what
you'll gain by upgrading, once the product is launched at
the end of May.
http://www.microsoft.com/office/xpguide.htm

Who are you?
The trouble with digital signatures and code verification is that,
if someone manages to obtain a certificate in the name of someone
else, the whole trust thing breaks down.  And that's just what
happened recently when someone managed to con Verisign into
believing that he was from Microsoft.  The upshot was that Verisign
issued 2 digital certificates to the impostor, this allowing him
to sign code as Microsoft.  And there's no guaranteed way to
revoke the certificates, because most Web browsers don't know
how to find the Certificate Revocation List.  Clever, eh?
http://www.microsoft.com/technet/security/bulletin/MS01-017.asp

5.  TECH SUPPORT RESOURCES FROM ITP
===================================

Bluetooth
The April issue of PC Network Advisor has just been published.
This month's lead article is an in-depth look at Bluetooth, the
new standard in wireless networking.  If you don't subscribe to
PCNA, check out the article for free online.
http://www.pcnetworkadvisor.com

Office 2000 SP2
Microsoft recently announced Service Pack 2 for Office 2000.
In the latest issue of PC Support Advisor we offer a guided
tour of the service pack and explain what's new.  We also
discuss the implications of the Outlook security patch which
prevents users from sending or receiving attachments.  Check
out the complete article online, free of charge.
http://www.pcsupportadvisor.com

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                  ABOUT SUPPORT ALERT

Support Alert is produced by International Technology
Publishing, the publishers of PC Support Advisor and
PC Network Advisor, the standard resource publications
for tech support professionals.

To subscribe to Support Alert, visit our web site at
http://www.techsupportalert.com and follow the
subscription instructions.  At the site, you'll also
find a searchable set of back issues plus Support
Alert's amazing catalogue of the best tech support
sites on the web.

If you really like Support Alert why not email a copy
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supportalert-subscribe-aaaa@itp-journals.com

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(c) Copyright International Technology Publishing 2001