Login help: Support Alert Newsletter Premium Edition

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 Here are the most common reasons users cannot login:

1. The old username and password of "supporter" and "4u2bhappy" no longer works

2. You must have cookies enabled for techsupportalert.com to login

3. If you paid by PayPal e-Check, it must must have cleared to get access

4. Your premium subscription must be current

5. Your username or password is too long


1.  The old username and password of "supporter" and "4u2bhappy" no longer works

This old password is now obsolete. Here's how you login now:

(A)  If you have created your own personal username and password

Simply login with the values you chose. If you have forgotten them, ask for them to be resent using the "Lost Password" panel at the bottom of the login page

If the "Lost Password" panel says your email subscription address is  "not on the database" please use the exact email address shown in your premium subscription confirmation letter or the address shown at the very end of a recent issue of the premium newsletter.

(B)  If you are an existing paid-up premium subscriber and haven't yet created your own username and password

Please  login using your premium subscription email delivery address for both the username and password. You can find that address on the last line of any premium issue of the newsletter.

Note the password is case sensitive so if you used capital letters in your subscription email address then use them again when logging in. The safest way is to copy your email address from the bottom of a premium issue and paste it into both the username and password fields

If you still can't login, ask for your credentials to be resent by using the "Lost Password" panel at the bottom of the login page 

If the "Lost Password" panel says your email subscription address is  "not on the database" please use the exact email delivery address shown shown at the very end of a recent issue of the premium newsletter.

If problems persist please check item 4 and item 5 below

2. You must have cookies enabled for techsupportalert.com to login

To login to the premium content Supporters' Area of this website you must have your browser configured to accept session cookies from techsuppportalert.com.

You should only need to do this if you are having problems logging in.  That's because the default settings for all common browsers allow your browser to accept harmless session cookies like that used in the premium content area of this site. The cookie that is used at techsupportalert.com is used to help you navigate the site. It is totally harmless and is immediately deleted from your computer when you leave the site

Below you'll find instructions how to enable cookies for this site using Internet Explorer and Firefox.

How to enable cookies in Firefox

Go to Tools / Options / Privacy and making sure that either "Accept cookies from sites" is checked or alternatively if unchecked, that techsupportalert.com is included in "Exceptions"

How to enable cookies in Internet Explorer

Go to Tools / Internet Options / Privacy and click the "Sites" button. Type in techsupportalert.com and then click the "Allow" button

Note some firewalls also have the capacity to block cookies so if login problems persist, check your firewall settings

3. If you paid by PayPal e-Check, it must must have cleared to get access

E-checks are just like normal checks and can take 3-7 working days to clear depending on your bank.  If you have paid your premium subscription by e-check and it has not cleared then you will be able to login but not access premium content.

When your e-Check clears you will be notified by email and will then have full premium access.

Note that PayPal receipts indicate e-Check payments are debited to your account immediately. In fact they are debited pending e-Check clearance. 

4. Your premium subscription must be current.

Subscriptions lapse after 12 months if not renewed.

Subscribers whose premium subscriptions lapsed before July 2007 will not be able to login to renew their subscriptions. Instead they should create a new subscription here

Subscribers whose subscription lapsed from July 2007 onwards can still login to renew their subscription but have no access to premium content. For instructions how to login, see point 1b  above.

5. Your username or password is too long

Users who subscribed before August 1, 2007 were migrated from the old subscription system to the new subscription system with a default username and password consisting of the their subscription email address.

This created login problems for users with very long email addresses as the maximum length of the username and password fields is only 32 characters.

These subscribers can still log-in but they should only use the first 32 characters of their email address for the username and password.  So someone with an email address of:

areallylargemailaddress@whopper.com which is 35 characters long should login with:

areallylargemailaddress@whopper.  which is 32 characters long 

If in doubt, request your password be resent and login with the exact username and password sent to you.