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Welcome to PC Alert, the email newsletter that
keeps you informed of the best new tech support
resources on the Internet.

PC Alert is free. If you like it, why not share
the good news and email a copy to a friend or
colleague?

PC Alert is sponsored by PC Support Advisor and
PC Network Advisor, the standard reference sources
for support professionals.  Find out how much
easier your tech support job can be - get free
copies of PC Support Advisor and Network Advisor now.
Just point your browser at http://www.itp-journals.com.

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FROM THE EDITOR

If your firewall triggered an alarm to say that
a hacker was in your network right now, would you
know what to do?

Most security people wouldn't.  And thanks to the
growing industry in managed security, you don't
need to. Just configure your firewall and your
intrusion detection software to send its alarms
to your managed security company, and if anything
happens on your network they'll take care of it.

Companies providing managed security, such as the
folks at Counterpane (http://www.schneier.com), are
seeing a huge rise in business.  Maybe outsourcing
is the future of IT security.

Robert Schifreen

PS:  Do you have a favourite site that you'd like to
see featured in PC Alert?  If so, send details to me
at editor@itp-journals.com.

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IN THIS ISSUE

1. TOP SUPPORT SITES
   -  Techmommy
   -  Bug Net
2. SECURITY ALERTS
   -  Critical Outlook Patches
   -  AutoCAD Infected
3. SUPPORT UTILITIES
   -  Retrospect Backup
   -  Surf Control
   -  NetRecon
4. SERVICE RELEASES AND PATCHES
   -  Win2k SP1
   -  Cookie Manager for IE5
5. USEFUL STUFF
   -  Search Voyeur
   -  EB Goes Free
6. TECH SUPPORT RESOURCES
   -  NT to 2000 Workstation Upgrades
   -  Speeding Up your Network

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1. TOP SUPPORT SITES
====================

Techmommy
A PC Alert subscriber writes to tell us of
http://www.techmommy.com which he says is his
favourite support site.  We checked it out
and we're impressed.  More end-user oriented
than for techies, it manages to provide comforting
answers to the kinds of questions that cause
end-users unnecessary anxiety. Yup, it holds their
hands just like mommy.
PC Alert Rating: Recommended.

Bug Net
We've reported on http://www.bugnet.com before and
a recent visit confirms our earlier assessment. If
you are looking for possible bugs in software, this
is the place to go. Quite a lot of information is
free but if you want the most recent stuff you'll
have to become a subscriber.
PC Alert Rating: Highly Recommended.

2. SECURITY ALERTS
==================

Critical Outlook Patches
Microsoft has released 3 updates to Outlook recently,
which fix various security loopholes.  One loophole could
allow the planting of viruses via email without the
user having to open the message.  More information,
plus a patch for all three problems, is at
http://www.microsoft.com/windows/ie/download/critical/patch9.htm

Autocad Infected
Just when you thought that only Microsoft applications
could suffer from viruses, the first virus for AutoCAD
2000 has been discovered.  Though Microsoft is implicated,
as the virus is written in the Microsoft VBA language
which is embedded in AutoCAD 2000.  More details are
at http://www.autodesk.com.

3. SUPPORT UTILITIES
====================

Retrospect Backup
Looking for a Windows-based backup program that will
backup workstations and servers?  Retrospect Backup
will do what you want, and you can download a
30-day demo version from http://www.dantz.com too.

Surf Control
Need an easy way to manage and control access to
resources on your network and the Internet?  Want
to stop staff from downloading games or listening
to Internet radio?  Surf Control will do the job
for you.  Read more, and get a 30-day demo,
at http://www.surfcontrol.com.

Evaluate NET-RECON
Axent is offering an eval version of NetRecon,
its security audit tool.  You can download it
from http://www.axent.com but only until
August 8th so you'd better be quick.

4. SERVICE RELEASES AND PATCHES
===============================

WIN2K SP1
Service Pack 1 for Windows 2000 is due for imminent
release, and will be a 70 MB download from
http://www.microsoft.com/windows2000. If you
subscribe to PCSA you can save yourself a download
as you'll find it on a forthcoming CD-ROM in
the Featured Files section.

Cookie Manager for IE5
Microsoft is working on a cookie manager for IE5,
which will allow you to easily delete cookie files,
prevent Web sites from creating them on your PC, etc.
The add-in isn't ready yet, but it should be posted
for download on http://www.microsoft.com/ie soon.

5. OTHER USEFUL STUFF
=====================

Search Voyeur
Want to be an Internet search voyeur?  Want to know
what other people are searching for, perhaps to
inspire you to create new Internet services?
http://voyeur.mckinley.com/cgi-bin/voyeur.cgi will
let you do just that.

EB Goes FREE
Encyclopedia Britannica is now free to access over
the Web, with no subscription required.  Just point
your browser at http://www.britannica.com to look up
information on just about anything.

6. TECH SUPPORT RESOURCES
=========================

NT to 2000 Workstation Upgrades
The August issue of PC Support Advisor (issue 141)
has just been published.  If you're about to
upgrade users' workstations from Windows NT to
Windows 2000, check out the top article.  It explains
everything you need to know in order to ensure that
the process goes smoothly.  If you don't subscribe to
PCSA you can read the full article online at
http://www.itp-journals.com.

Speeding Up your Network
Is your LAN or WAN starting to creak under the
weight of increasing traffic?  A few simple tweaks
to some configuration settings can lead to major
improvements in performance.  All is explained in
PC Network Advisor issue 121, which has just been
published.  See http://www.itp-journals.com for
more information.

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                  ABOUT PC ALERT

PC Alert is produced by International Technology
Publishing, the publishers of PC Support Advisor
and PC Network Advisor, the standard resource
publications for tech support professionals.

PC Alert is free. If you like it, why not share
the good news and email a copy to a friend or
colleague.

Discover how much easier tech support can be!
Order your free trial copies of PC Support Advisor
and PC Network Advisor at http://www.itp-journals.com.

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