Warning: Google Chrome has stopped working

L.M · 22. May 2016, 09:15 PM

Running Windows 10.

Since updating to the latest version of Chrome, more often than not when starting the browser I get this warning:

Google Chrome has stopped working
A problem has caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

Tried the suggestions on Chrome forums at no avail.

(Install reinstall chrome.
Disable all plugins.)

This warning occur also during browsing sessions, when redirecting to another page.

Anybody having this problem?

Cheers.

L.M

jim · 23. May 2016, 08:55 AM

I use Slimjet (a Chrome based browser) and haven't had this problem. However, I am getting the problem on several other programs that never had this before so I assume it is something to do with a Win 10 update. They usually run OK on second or third attempt.

George.J · 23. May 2016, 04:28 PM

You can take a look at Windows Event Viewer after the crash happens and post the error code here or on any tech support site to find what happened.

L.M · 23. May 2016, 07:28 PM

Jim
I have Slimjet too, no problems with it. By the way Great browser.

George.J
I'll do what you suggest and post the result.

Thanks fellows.

L.M · 23. May 2016, 09:22 PM

George.J

This from the event viewer on the 21st :

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: chrome.exe
P2: 50.0.2661.102
P3: 57329673
P4: mbae64.dll

P5: 1.8.1.1196
P6: 57113f98
P7: c0000005
P8: 000000000002e672
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\A ppCrash_chrome.exe_dfd2538b156bee9b3dd94d6a9ac6391 175387_e689fd45_2dfa16e3

Analysis symbol:
Rechecking for solution: 0
Report Id: 248e1287-c26f-47e1-bc40-876f070bd0d9
Report Status: 96
Hashed bucket:

Ps.

The same event viewer results on the 22nd, 23rd and 24th.

George.J · 24. May 2016, 01:44 PM

From mbae64.dll what I can understand is that MalwareBytes Anti-Malware/Anti-exploit is what's crashing Google Chrome. Are you running it in real-time?

Also you have to upload the file you see here C:\ProgramData\Microsoft\Windows\WER\ReportQueue\A ppCrash_chrome.exe_dfd2538b156bee9b3dd94d6a9ac6391 175387_e689fd45_2dfa16e3

L.M · 24. May 2016, 07:28 PM

Quote:

Originally Posted by George.J

From mbae64.dll what I can understand is that MalwareBytes Anti-Malware/Anti-exploit is what's crashing Google Chrome. Are you running it in real-time?

Also you have to upload the file you see here C:\ProgramData\Microsoft\Windows\WER\ReportQueue\A ppCrash_chrome.exe_dfd2538b156bee9b3dd94d6a9ac6391 175387_e689fd45_2dfa16e3

Yes I do run MBAE free version, it is set to run at computer startup.

Excuse my ignorance, how do I upload the file you mention?

Thanks.

L.M

L.M · 24. May 2016, 07:40 PM

George.J
Also how and where can I find that file to upload?

L.M · 24. May 2016, 08:47 PM

Geoge.J

I worked it out. Is the following what you requested? (latest crash)

Version=1
EventType=APPCRASH
EventTime=131083717437577020
ReportType=2
Consent=1
UploadTime=131085874661821221
ReportIdentifier=8b5296ae-1fe5-11e6-8ea6-6c626d881388
IntegratorReportIdentifier=cb1661c6-a0a3-4528-95a1-77101da3b09a
NsAppName=chrome.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=chrome.exe
Sig[1].Name=Application Version
Sig[1].Value=50.0.2661.102
Sig[2].Name=Application Timestamp
Sig[2].Value=57329673
Sig[3].Name=Fault Module Name
Sig[3].Value=mbae64.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.8.1.1196
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=57113f98
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000002e672
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10586.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=f2df
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=f2dff2864afa844d2bbe2ff954d232c2
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=3ee4
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=3ee4fdf6211533e0a34f560509162aa9
UI[2]=C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
UI[3]=Google Chrome has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[5]=C:\WINDOWS\system32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\system32\sechost.dll
LoadedModule[8]=C:\WINDOWS\system32\USER32.dll
LoadedModule[9]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[10]=C:\Program Files (x86)\Google\Chrome\Application\50.0.2661.102\chro me_elf.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[13]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[14]=C:\WINDOWS\system32\profapi.dll
LoadedModule[15]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[18]=C:\WINDOWS\system32\cfgmgr32.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[20]=C:\WINDOWS\system32\bcryptPrimitives.dll
LoadedModule[21]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[22]=C:\PROGRA~2\KEYCRY~1\KEYCRY~4.DLL
LoadedModule[23]=C:\WINDOWS\system32\PSAPI.DLL
LoadedModule[24]=C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae64.dll
LoadedModule[25]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[26]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[27]=C:\WINDOWS\system32\windows.storage.dll
LoadedModule[28]=C:\WINDOWS\system32\combase.dll
LoadedModule[29]=C:\WINDOWS\system32\shlwapi.dll
LoadedModule[30]=C:\WINDOWS\system32\kernel.appcore.dll
LoadedModule[31]=C:\WINDOWS\system32\shcore.dll
LoadedModule[32]=C:\WINDOWS\system32\powrprof.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[36]=C:\Program Files (x86)\Google\Chrome\Application\50.0.2661.102\chro me.dll
LoadedModule[37]=C:\WINDOWS\system32\USP10.dll
LoadedModule[38]=C:\WINDOWS\system32\ole32.dll
LoadedModule[39]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[40]=C:\WINDOWS\system32\NETAPI32.dll
LoadedModule[41]=C:\WINDOWS\system32\WINTRUST.dll
LoadedModule[42]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[43]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[45]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[47]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_8c15ae1 2515e1c22\COMCTL32.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\credui.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\NTDSAPI.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\pdh.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL
LoadedModule[52]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\SAMCLI.DLL
LoadedModule[54]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Google Chrome
AppPath=C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=F21F68400C6813E19C5F2DC327D5DF 84

George.J · 25. May 2016, 03:46 PM

Disable Self Protection of MBAE

Uninstall current version

Go to C:\ProgramFiles\Malwarebytes Anti-Exploit and delete the folder.

Go to C:\Users\All Users\Malwarebytes\Malwarebytes Anti-Exploit and delete the folder

Reboot your PC

Download the latest version of MBAE from the website. Install it

Check if your problem is solved.

22. May 2016, 09:15 PM	#1 (permalink)
L.M Senior Member Join Date: Dec 2014 Location: Melbourne Australia Posts: 168	Warning: Google Chrome has stopped working Running Windows 10. Since updating to the latest version of Chrome, more often than not when starting the browser I get this warning: Google Chrome has stopped working A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Tried the suggestions on Chrome forums at no avail. (Install reinstall chrome. Disable all plugins.) This warning occur also during browsing sessions, when redirecting to another page. Anybody having this problem? Cheers. L.M

23. May 2016, 04:28 PM	#3 (permalink)
George.J Editor Join Date: Oct 2010 Posts: 1,940	You can take a look at Windows Event Viewer after the crash happens and post the error code here or on any tech support site to find what happened. __________________ If you seek for attention, do common things in life in an uncommon way!

23. May 2016, 09:22 PM	#5 (permalink)
L.M Senior Member Join Date: Dec 2014 Location: Melbourne Australia Posts: 168	George.J This from the event viewer on the 21st : Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: chrome.exe P2: 50.0.2661.102 P3: 57329673 P4: mbae64.dll P5: 1.8.1.1196 P6: 57113f98 P7: c0000005 P8: 000000000002e672 P9: P10: Attached files: These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\A ppCrash_chrome.exe_dfd2538b156bee9b3dd94d6a9ac6391 175387_e689fd45_2dfa16e3 Analysis symbol: Rechecking for solution: 0 Report Id: 248e1287-c26f-47e1-bc40-876f070bd0d9 Report Status: 96 Hashed bucket: Ps. The same event viewer results on the 22nd, 23rd and 24th. Last edited by L.M; 23. May 2016 at 09:29 PM.

24. May 2016, 01:44 PM	#6 (permalink)
George.J Editor Join Date: Oct 2010 Posts: 1,940	From mbae64.dll what I can understand is that MalwareBytes Anti-Malware/Anti-exploit is what's crashing Google Chrome. Are you running it in real-time? Also you have to upload the file you see here C:\ProgramData\Microsoft\Windows\WER\ReportQueue\A ppCrash_chrome.exe_dfd2538b156bee9b3dd94d6a9ac6391 175387_e689fd45_2dfa16e3 __________________ If you seek for attention, do common things in life in an uncommon way!

24. May 2016, 08:47 PM	#9 (permalink)
L.M Senior Member Join Date: Dec 2014 Location: Melbourne Australia Posts: 168	Geoge.J I worked it out. Is the following what you requested? (latest crash) Version=1 EventType=APPCRASH EventTime=131083717437577020 ReportType=2 Consent=1 UploadTime=131085874661821221 ReportIdentifier=8b5296ae-1fe5-11e6-8ea6-6c626d881388 IntegratorReportIdentifier=cb1661c6-a0a3-4528-95a1-77101da3b09a NsAppName=chrome.exe Response.type=4 Sig[0].Name=Application Name Sig[0].Value=chrome.exe Sig[1].Name=Application Version Sig[1].Value=50.0.2661.102 Sig[2].Name=Application Timestamp Sig[2].Value=57329673 Sig[3].Name=Fault Module Name Sig[3].Value=mbae64.dll Sig[4].Name=Fault Module Version Sig[4].Value=1.8.1.1196 Sig[5].Name=Fault Module Timestamp Sig[5].Value=57113f98 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=000000000002e672 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.10586.2.0.0.768.101 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=3081 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=f2df DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=f2dff2864afa844d2bbe2ff954d232c2 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=3ee4 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=3ee4fdf6211533e0a34f560509162aa9 UI[2]=C:\Program Files (x86)\Google\Chrome\Application\chrome.exe UI[3]=Google Chrome has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Google\Chrome\Application\chrome.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll LoadedModule[4]=C:\WINDOWS\system32\RPCRT4.dll LoadedModule[5]=C:\WINDOWS\system32\ADVAPI32.dll LoadedModule[6]=C:\WINDOWS\system32\msvcrt.dll LoadedModule[7]=C:\WINDOWS\system32\sechost.dll LoadedModule[8]=C:\WINDOWS\system32\USER32.dll LoadedModule[9]=C:\WINDOWS\system32\GDI32.dll LoadedModule[10]=C:\Program Files (x86)\Google\Chrome\Application\50.0.2661.102\chro me_elf.dll LoadedModule[11]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[12]=C:\WINDOWS\SYSTEM32\WINMM.dll LoadedModule[13]=C:\WINDOWS\SYSTEM32\USERENV.dll LoadedModule[14]=C:\WINDOWS\system32\profapi.dll LoadedModule[15]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll LoadedModule[16]=C:\WINDOWS\SYSTEM32\WINHTTP.dll LoadedModule[17]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll LoadedModule[18]=C:\WINDOWS\system32\cfgmgr32.dll LoadedModule[19]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL LoadedModule[20]=C:\WINDOWS\system32\bcryptPrimitives.dll LoadedModule[21]=C:\WINDOWS\system32\IMM32.DLL LoadedModule[22]=C:\PROGRA~2\KEYCRY~1\KEYCRY~4.DLL LoadedModule[23]=C:\WINDOWS\system32\PSAPI.DLL LoadedModule[24]=C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae64.dll LoadedModule[25]=C:\WINDOWS\system32\WS2_32.dll LoadedModule[26]=C:\WINDOWS\system32\SHELL32.dll LoadedModule[27]=C:\WINDOWS\system32\windows.storage.dll LoadedModule[28]=C:\WINDOWS\system32\combase.dll LoadedModule[29]=C:\WINDOWS\system32\shlwapi.dll LoadedModule[30]=C:\WINDOWS\system32\kernel.appcore.dll LoadedModule[31]=C:\WINDOWS\system32\shcore.dll LoadedModule[32]=C:\WINDOWS\system32\powrprof.dll LoadedModule[33]=C:\WINDOWS\SYSTEM32\WININET.dll LoadedModule[34]=C:\WINDOWS\SYSTEM32\SspiCli.dll LoadedModule[35]=C:\WINDOWS\SYSTEM32\ntmarta.dll LoadedModule[36]=C:\Program Files (x86)\Google\Chrome\Application\50.0.2661.102\chro me.dll LoadedModule[37]=C:\WINDOWS\system32\USP10.dll LoadedModule[38]=C:\WINDOWS\system32\ole32.dll LoadedModule[39]=C:\WINDOWS\system32\OLEAUT32.dll LoadedModule[40]=C:\WINDOWS\system32\NETAPI32.dll LoadedModule[41]=C:\WINDOWS\system32\WINTRUST.dll LoadedModule[42]=C:\WINDOWS\system32\MSASN1.dll LoadedModule[43]=C:\WINDOWS\system32\CRYPT32.dll LoadedModule[44]=C:\WINDOWS\SYSTEM32\HID.DLL LoadedModule[45]=C:\WINDOWS\SYSTEM32\OLEACC.dll LoadedModule[46]=C:\WINDOWS\SYSTEM32\Secur32.dll LoadedModule[47]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_8c15ae1 2515e1c22\COMCTL32.dll LoadedModule[48]=C:\WINDOWS\SYSTEM32\credui.dll LoadedModule[49]=C:\WINDOWS\SYSTEM32\NTDSAPI.dll LoadedModule[50]=C:\WINDOWS\SYSTEM32\pdh.dll LoadedModule[51]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL LoadedModule[52]=C:\WINDOWS\SYSTEM32\bcrypt.dll LoadedModule[53]=C:\WINDOWS\SYSTEM32\SAMCLI.DLL LoadedModule[54]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Google Chrome AppPath=C:\Program Files (x86)\Google\Chrome\Application\chrome.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=F21F68400C6813E19C5F2DC327D5DF 84 Last edited by L.M; 24. May 2016 at 09:01 PM.

23. May 2016, 08:55 AM	#2 (permalink)
jim Editor Join Date: Apr 2008 Location: near Ashford Kent England Posts: 467	I use Slimjet (a Chrome based browser) and haven't had this problem. However, I am getting the problem on several other programs that never had this before so I assume it is something to do with a Win 10 update. They usually run OK on second or third attempt.

23. May 2016, 07:28 PM	#4 (permalink)
L.M Senior Member Join Date: Dec 2014 Location: Melbourne Australia Posts: 168	Jim I have Slimjet too, no problems with it. By the way Great browser. George.J I'll do what you suggest and post the result. Thanks fellows.

24. May 2016, 07:40 PM	#8 (permalink)
L.M Senior Member Join Date: Dec 2014 Location: Melbourne Australia Posts: 168	George.J Also how and where can I find that file to upload?

25. May 2016, 03:46 PM	#10 (permalink)
George.J Editor Join Date: Oct 2010 Posts: 1,940	Disable Self Protection of MBAE Uninstall current version Go to C:\ProgramFiles\Malwarebytes Anti-Exploit and delete the folder. Go to C:\Users\All Users\Malwarebytes\Malwarebytes Anti-Exploit and delete the folder Reboot your PC Download the latest version of MBAE from the website. Install it Check if your problem is solved. __________________ If you seek for attention, do common things in life in an uncommon way!

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