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Old 21. Apr 2009, 08:34 AM   #1 (permalink)
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A anybody help with this? had a prob with malaware and was told to do a clean install with the back up discs supplied with the pc, the prog. asked if we wanted to back up all files which I did onto two dvds but the prob is I cannot get the files to open the most important thing is my photos any help please. running vista
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Old 21. Apr 2009, 08:50 AM   #2 (permalink)
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On the dvds, what file type are the files; ie. what is the extension *.xxx ?
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Old 21. Apr 2009, 09:17 AM   #3 (permalink)
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sorry but I don,t know! Application (.exe) I hope this is right

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Old 21. Apr 2009, 09:28 AM   #4 (permalink)
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What happens when you load the dvd into your player? Is anything displayed onscreen?
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Old 21. Apr 2009, 10:22 AM   #5 (permalink)
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a screen comes up telling me how much is loaded on the disc?
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Old 21. Apr 2009, 10:29 AM   #6 (permalink)
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Can you examine the files with eg. Windows Explorer?
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Old 21. Apr 2009, 10:36 AM   #7 (permalink)
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no thats the prob I can not it goes through the loading process but when I look for them nothing
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Old 21. Apr 2009, 10:49 AM   #8 (permalink)
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Try loading the dvds on another computer.
You could try one of these sites:
http://www.techsupportalert.com/best...port_sites.htm
I'd get back to whoever told you to do a clean install and ask if they know anything about accessing your backups.
See also:
http://www.techsupportalert.com/best...ry-utility.htm
Failing all else, try:
http://www.techsupportalert.com/best...te-utility.htm
on your hard disk, but I wouldn't be very optimistic about recovering anything.
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Old 21. Apr 2009, 11:31 AM   #9 (permalink)
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Thanks very much Peter I don,t think my adviser has anymore idea than me but I know somebody who does when I can get hold of him. Thanks again Jimbo
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Old 21. Apr 2009, 04:44 PM   #10 (permalink)
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I presume you have already done the clean install... that is... formatting the disk, and reloading the OS again? Had you checked the DVDs when you had burned them. You should have checked them. As Peter said, you should try the DVDs on some other computer, to see if they work, or open, or shows some files on it. Otherwise, your only hope would be to use the data recovery softwares, to recover files from your PC. In case, you have to do that, please make sure, that you dont install additional softwares, or copy anything on to the present disk, coz that will overwrite the files on the disk, and worsen the chances of getting files back.
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