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Old 14. Sep 2010, 11:16 PM   #1 (permalink)
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Default Unable to uninstall Emsisoft and Auslogics... Help?

I installed the latest versions of Emsisoft Anti-Malware (EAM) and Auslogics Disk Defrag (ADD) on Sunday and wanted to reinstall EAM only as freeware, and to uninstall ADD for a while to free up a little disk space, now that I'm presently forced to have to work with only my old 20GB hard drive, have three other defraggers installed, and they're enough.

unins000.msg, .dat and .exe:

The two applications are supposed to install unins000.exe along with the similarly named .msg and .dat files, but the latter two somehow got disappeared, maybe extraordinarily renditioned, and this left only the .exe's. The uninstallers refuse to work without the .msg file, but during my searches, one discussion page at Emsisoft was begun by a user who installed EAM and wanted to uninstall it, but had the same problem; the missing .msg file. Another user posted that he was first refused the uninstall because of the missing .dat file. So, apparently both of those files are needed to be able to run the .exe.

The first of those users later posted that he finally managed to be able to do the uninstall by doing a separate second install to a different directory or path, copied the needed unins000 files to the directory of the original install, and then ran the uninstaller. He didn't say that he uninstalled the second install before uninstalling the first one, but I've been guessing that he did.

I could not make a second install of EAM, but was able to make a second one for ADD, copied the .msg and .dat files to the original install directory, uninstalled the second install, and then double-clicked on the .exe for the first installation, because ADD was no longer listed in Add/Remove Programs.

The first installation still can't be uninstalled. While the .msg and .dat files are there with the .exe, I still get the error message saying that the .msg file is missing and that I need to either do another installation or to get a different copy of the application to install. I checked the Windows registry to see if it specifies anything about the .msg and .dat files, but there is nothing about these files in the registry.

That's nonsense. And I can't do another and separate installation of EAM, though could for ADD. Trying to do another install causes a fatal error, so the installation is refused.

Not a problem with other applications

I have other applications that installed with the unins000.exe, .msg and .dat files, though there are also some that installed without a .dat file. There are no problems with these applications. Uninstalling and reinstalling them generates no errors.

Registry restore to Saturday failed

Since EAM and ADD were installed on Sunday and I had, this morning anyway, a couple of system restore points Windows made on Saturday, I tried to restore to one of that day. This was to remove all changes made to the registry for these two applications.

This also failed. While the desktop was fine all of Saturday, Sunday, Monday and this morning, the restore (to Saturday) this morning failed. The desktop would not load correctly and this apparently was due to some script related or connected to the desktop; and I don't know what script this is.

What's the cause of the uninstall error and is editing the registry a solution?

I could manually, with a registry editor, remove everything related to ADD and EAM in the Windows registry. It'd be more tedious than simply doing a system restore to Saturday, if that worked, but removing the changes in the registry using an editor is do-able.

Would that put an end to the uninstall errors? If not, then could I then simply delete the ADD and EAM installation directories; or would this still be refused by the system or OS? I can't delete them now; it's refused.

I tried deleting one of the two directories this morning, but this was refused by the system and I think to recall that it had something to do with permissions. So I brought up the Properties for the parent folders of the installations for ADD and EAM to see if there was a way to modify the permissions on these directories, but that's not provided in the Properties tab (or whatever it's called).

While I had the Windows registry opened in a registry editor, I happened to right-click on one of the principal keys for EAM and saw that one option was Properties, so I selected it and then saw that we can change the permissions for the user who's logged in. So I set my permissions to full in order to see if this would permit deleting the EAM directory, and rebooted, first, after making these permission changes, so that the registry would be reloaded. But the directory remains undeletable.

Windows and the installers of some applications apparently don't have a problem with silently deleting installation directories of some of the other applications, but when I try to do it with EAM and ADD, then I get a fatal error.

That's a rotten deal.

Are there any magical uninstaller applications?

Zsoft Uninstaller and Revo both use the application uninstallers, so the .msg file is missing when using these two tools.

AppRemover (AR) seemed to possibly be an answer based on what I read about it in the best uninstallers review page here, but I tried two times during the night of Sunday to Monday to use AR and it takes [forever]. The first 40% or a little less of the scan for AV or anti-malware applications goes quickly enough; very acceptable. But to get to roughly 60% takes a couple of hours and the scan seems to get slower as the amount scanned increases.

For the first run with AR, I hadn't closed or terminated Avira Antivir 9 and Threatfire, and believe to have left Avira's Guard active and Threatfire non-suspended. So before trying to run AR a second time, I disabled Avira and Threatfire as startups, deactivated their active protection, and then rebooted. But it didn't make any difference. AR was still painfully slow with its scan of the system.

Closing:

So any information that can or might help for uninstalling ADD and EAM would be greatly appreciated.

I manually editing the Windows registry to remove all changes related to ADD and EAM is a suggestion and I'm still left unable to delete the installation directories for them, then what?

Is there a Windows system file that has locks that cause this sort of problem, by any chance?

Last edited by mikecorbeil; 14. Sep 2010 at 11:16 PM. Reason: Forgot to select instant notification
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Old 15. Sep 2010, 10:32 AM   #2 (permalink)
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Revo should be able to remove the uninstall even if it is broken. Its been awhile since I used it, but there is something called the hunter mode, or a way to have Revo search for files and registry entries associated with a program, and gives you the choice to remove them.

You could also try this uninstaller.
http://www.glarysoft.com/products/ut...e-uninstaller/
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Old 15. Sep 2010, 12:10 PM   #3 (permalink)
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@mikecorbeil
Did you by any chance had any other Emsisoft Product, Mamutu in specific, installed, which you then uninstalled while having Emsisoft Anti-Malware installed on your machine?

Quite a long time ago, I tried both of them and uninstalling Mamutu first resulted in some files of A-squared getting uninstalled along (sorry, don't remember which files exactly). That, in turn, made uninstalling A-squared impossible.
If my memory serves me right, installing A-squared again (over the existing installation) placed all missing files back and allowed properly uninstalling it afterwards.
Try to run the installation file again and check if there's a repair option or something like that. If not, try to proceed with a full installation.

Alternatively, you could try AppRemover (it's a tool designed to uninstall security applications only) to uninstall Emsisoft Anti-Malware. I'm not sure if it'll work, but it's worth a try.
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Old 15. Sep 2010, 02:25 PM   #4 (permalink)
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Quote:
Originally Posted by Ritho View Post
Revo should be able to remove the uninstall even if it is broken. Its been awhile since I used it, but there is something called the hunter mode, or a way to have Revo search for files and registry entries associated with a program, and gives you the choice to remove them.

You could also try this uninstaller.
http://www.glarysoft.com/products/ut...e-uninstaller/
I'll give Revo another try, because of not having tried the Hunter mode. I downloaded Absolute Uninstaller after seeing a positive CNET editor or staff review for it, and also downloaded the last free version of Total Uninstall, Safarp, and Brute Force Uninstaller.

One of those might work, but since I'm not permitted, by the system, to delete the Emsisoft Anti-Malware install directory, I wonder if any of these uninstallers will be able to delete this folder. They'll be able to delete contents, some of the contents anyway, of the folder, since I can delete some, but can't delete the folder.

Perhaps using Unlocker on the folder will be part of the solution.
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Old 15. Sep 2010, 02:29 PM   #5 (permalink)
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Originally Posted by 26Dolphins View Post
@mikecorbeil
Did you by any chance had any other Emsisoft Product, Mamutu in specific, installed, which you then uninstalled while having Emsisoft Anti-Malware installed on your machine?
No, I don't have any other Emsisoft products installed; unless some were installed without my knowing about it, and I'm the only person who works with my pc.

Quote:
Try to run the installation file again and check if there's a repair option or something like that. If not, try to proceed with a full installation.
There isn't a repair option at the start when launching the installer, and see my first post about not being able to do another install of Emsisoft Anti-Malware.

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Alternatively, you could try AppRemover (it's a tool designed to uninstall security applications only) to uninstall Emsisoft Anti-Malware. I'm not sure if it'll work, but it's worth a try.
See my first post. AppRemover proves to be unusable on my XP system.
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Old 15. Sep 2010, 03:02 PM   #6 (permalink)
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One of those might work, but since I'm not permitted, by the system, to delete the Emsisoft Anti-Malware install directory, I wonder if any of these uninstallers will be able to delete this folder
I am missed that you had said that in the first post. The reason you can't delete the directory is either because it is still in use by running processes, or because Emisoft is employing termination protection measures. (many security softwares do this to prevent malware from shutting them down.)

You may have to use the uninstall tools in windows safe mode to get them to work. If you need help doing so, please ask.
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Old 15. Sep 2010, 03:38 PM   #7 (permalink)
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Originally Posted by Ritho View Post
I am missed that you had said that in the first post. The reason you can't delete the directory is either because it is still in use by running processes, or because Emisoft is employing termination protection measures. (many security softwares do this to prevent malware from shutting them down.)

You may have to use the uninstall tools in windows safe mode to get them to work. If you need help doing so, please ask.
Thanks Ritho.

I did a short Web search yesterday about the Windows\prefetch folder and while doing this I checked the contents of the folder on my system. While I believe to have disabled Emsisoft Anti-Malware as a Windows start-up, there were still two or three prefetch files for EAM and one was the a2service one, which runs as a2service.exe. It wasn't running anymore as a startup or otherwise, but the prefetch file was still in the folder for prefetches.

So I wonder if the mere presence of these EAM prefetch files might be what was blocking the deletion of the EAM install directory or folder. It didn't seem to do any good with the unins000.msg file being missing error even after I had placed a copy in the EAM folder though.

I'll try with booting Windows in safe mode. It had crossed my mind, but I have never had to boot into Windows safe mode in order to uninstall any applications in the past; unless the uninstall instructions for some application explicitly said that Windows safe mode was necessary. I don't recall ever having had that situation, but will give safe mode a try for trying to uninstall EAM.
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Old 15. Sep 2010, 06:49 PM   #8 (permalink)
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Ok, I re-read all your posts, just to make sure I'm not missing anything.

I'm a bit confused now. In your 1st post you said you were unable to do a second install of Emsisoft Anti-Malware, but later on you mention placing a copy of the missing files in Emsisoft Anti-Malware's folder. Were did you get the copies from?

You also mentioned trying to do a second and seperate installation. What I proposed is to fully install it over the existing installation, i.e. in the same folder. This might "repair" the existing installation, putting any missing files back to where they should be & in a working manner and fixing any registry errors related to the application.

I wouldn't touch anything in the registry, before managing to successfully uninstall the programs, as that might lead to even more problems and errors.

About the other uninstallers you mention. Total Uninstall will only work if you run it in order to install those programs in the first place. From what I read in your posts you didn't, so don't even bother with it. I haven't used any of the other you mention, so I don't know the kind of job they do.
You could try the trial of Revo Uninstaller which comes with the "Force Uninstall" feature. Ashampoo (also paid, but you can get a trial) Uninstaller has a similar feature which might work.

If everything fails, booting into Safe Mode may be your best shot.
You could try running AppRemover in Safe Mode - I managed to uninstall a messed & stubborn KIS this way, with no side effects.

About the prefetch folder. You could try the "Old Prefetch Data" in CCleaner (Advanced choices), this deals with prefetch files of uninstalled programs.

In your last post you mention only Emsisoft Anti-Malware. Did you manage to uninstall Auslogics Disk Defrag?
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Old 15. Sep 2010, 07:00 PM   #9 (permalink)
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Default Finally succeeded

I did as Ritho suggested and rebooted Windows in safe mode. And instead of logging into my user account, I used the real Admin. account.

This permitted completely uninstalling Auslogics Disk Defrag (ADD) and Emsisoft Anti-Malware (EAM), neither of which are going to be reinstalled on this system; not the present versions anyway. It's been too much trouble getting these uninstalled.

If I had time to lose with testing reinstalls of these two apps to see if this would happen correctly, then it'd be done, but I don't have more time for these apps. And with the amount of time already invested to finally get these uninstalled, the vendors should [give] me full purchase versions for FREE.

So I'm not thankful for this experience. Darn right I'm not.

Anyway, the way that EAM was uninstalled was by trying to do a reinstall over the original install, hoping this'd work, which it didn't fully do. It "bombed out" at or near the end, giving an error message saying that there was already an installation; but it worked enough that the three uninstaller files, the .exe, .msg and .dat files, were created or re-created and running the .exe worked. That left only two files in the original installation directory.

ADD had mostly uninstalled when running the uninstall logged into my user account without having booted in Windows safe mode, but the uninstall had left several files in the installation directory and these included the uninstall .exe file. I ran that uninstaller as Admin. in Windows safe mode and only an empty install folder was left behind.

The left-over files and folders were easily deletable.

So now it's only a question of what's left over in the Windows registry, but that will be cleaned up later.

Success, at last!

Last edited by mikecorbeil; 15. Sep 2010 at 07:06 PM.
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Old 15. Sep 2010, 08:11 PM   #10 (permalink)
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Quote:
Originally Posted by 26Dolphins View Post
Ok, I re-read all your posts, just to make sure I'm not missing anything.

I'm a bit confused now. In your 1st post you said you were unable to do a second install of Emsisoft Anti-Malware, but later on you mention placing a copy of the missing files in Emsisoft Anti-Malware's folder. Were did you get the copies from?
I mistakenly said that about EAM. It was ADD.

Quote:
You also mentioned trying to do a second and seperate installation. What I proposed is to fully install it over the existing installation, i.e. in the same folder. This might "repair" the existing installation, putting any missing files back to where they should be & in a working manner and fixing any registry errors related to the application.
True, but tried it and it didn't work, so after reading the aforementioned user posts at Emsisoft.com, I tried to do a second install to a different path to do as the reader post said, which is to copy the uninstall .msg file from the second install to the original install. That person was able to make a second and separate install of EAM, but I wasn't. However, it worked with ADD.

A second install of EAM was totally refused when I tried to do this.

It didn't fully work with ADD, but it partially worked. The second install to a different location worked, but the unins000.msg file from the second install could not be directly copied to the original ADD install folder. That caused me to think of trying to make the copy by first renaming the .msg file, copying the renamed copy to the original ADD install directory, and if that worked, then trying to rename the .msg file to the original filename. And that worked; oddly enough.

I don't know what program blocked the copying of the unins000.msg file from the second install folder to the original install folder for ADD without first renaming the file, so it's not clear that the fact that being able to copy a renamed copy of the file to the original install folder is an oversight in the ADD application or a Windows system program. But it seems like weird behavior; potentially a little neglect in programming or program design.

Quote:
I wouldn't touch anything in the registry, before managing to successfully uninstall the programs, as that might lead to even more problems and errors.
I'll keep that in mind, but am curious as to what kind of problems could occur, if [all] changes made in the registry for ADD and EAM were removed from the registry. EAM might be in a special case category because of it being a security application, but ADD is only a disk defragger.

We should be able to do that and then delete the installation directories; although this might leave some of files installed when and if any were installed in other directories, such as in Windows system directories, f.e.

Similarly, if we delete the installation directories of apps without first removing their changes in the Windows registry, a decent or good registry cleaner should be able to detect the no longer valid registry entries or changes and then permit the user to choose the removal of these changes. But this is evidently asking for too much in the Windows world.

Linux is surely better to work with in this kind of regard; I think or guess.

Quote:
About the other uninstallers you mention. Total Uninstall will only work if you run it in order to install those programs in the first place. From what I read in your posts you didn't, so don't even bother with it. I haven't used any of the other you mention, so I don't know the kind of job they do.
You could try the trial of Revo Uninstaller which comes with the "Force Uninstall" feature. Ashampoo (also paid, but you can get a trial) Uninstaller has a similar feature which might work.
I downloaded and tried Total Uninstall (TU), Safarp, and Absolute Uninstaller today and none of them fit my need. TU doesn't for the reason you stated, and the other two require that the installed application's uninstaller works, which means that the uninstaller .msg file for EAM was required, but it was missing. So none of these uninstallers will remain installed. They're of no help to me, and for an uninstaller that works like TU, but with more features, I've been using Zsoft Uninstaller for a couple of years or more and will stick with it.

I rarely use its analysis mode anyway; only using it when having troubles with an installed application, or when one is installed, but doesn't uninstall cleanly and I have some time to waste. In that case I can do a reinstall of an application using ZSoft's analytical mode in order to try to determine where left-over files, if there are any, are placed by the installer. It's rare that I'll do this, but ZSoft works like Add/Remove Programs and comes up much more quickly. The list of installed applications loads in a snap in Zsoft, while taking a comparatively long time with Microsoft's tool.

Revo: forced uninstall?

I saw and tried the Hunter mode in the free version, but didn't see anything for forced uninstalls. But I used the portable version of Revo. Is the "Force Uninstall" present in the installed version and not in the portable version?

Or maybe you're talking about the Hunter mode.

Revo is an uninstaller that I had never tried before today and this one will be installed. I like the interface even if the free version has limitations compared to the non-free version.

Quote:
If everything fails, booting into Safe Mode may be your best shot.
You could try running AppRemover in Safe Mode - I managed to uninstall a messed & stubborn KIS this way, with no side effects.
I don't know what KIS means and I succeeded with Windows safe mode while logged in as real Admin. See my post prior to this one.

Quote:
About the prefetch folder. You could try the "Old Prefetch Data" in CCleaner (Advanced choices), this deals with prefetch files of uninstalled programs.
I did a little searching about this topic yesterday and it's evidently not worth bothering with the prefetch folder. All of the .pf files are very small. The folder apparently never gets larger than around 5 MB. But what the articles said was that old, no longer used prefetch files can certainly and safely be removed. Otoh, I think one of the two articles said that Windows automatically gets rid of the old prefetch files after some number of days; 30, maybe.

Quote:
In your last post you mention only Emsisoft Anti-Malware. Did you manage to uninstall Auslogics Disk Defrag?
See my post prior to this one. The title for the post is "Finally succeeded" or close to that.
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