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Old 22. Apr 2010, 11:07 PM   #1 (permalink)
PDW
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Unhappy Cannot install new Vista updates

I am not sure if this is the correct forum but since it is dealing with security I hope it can be addressed here! I cannot completely install the latest Windows security updates...they will "install" up to having to restart the computer but after that I am notified that one security update failed...I realize this is a very general question but what might be some common reasons for this? I have scanned with Avast! 5, Hitman Pro,Malwarebytes,A Squared and SAS-all indicate clean. In addition I temp disabled the Vista firewall but no difference. The security update in question is KB978338 and the Error Code is 80004005. HELP! Thank you
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Old 22. Apr 2010, 11:30 PM   #2 (permalink)
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Hopefully,this might help.

Method 1

Manually download and install the update KB 978338.
http://www.microsoft.com/downloads/d...displaylang=en

Method 2

Reset windows update components and try to install the update.
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Refer the below Microsoft article for the error code 80004005
Error message when you try to install Microsoft Update on a Windows Vista-based computer: "Could not install Microsoft Update on the computer"
http://support.microsoft.com/kb/933528
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Old 23. Apr 2010, 04:17 PM   #3 (permalink)
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Thanks MC-I tried all the suggestions but nothing has worked.I have never had difficulty with any MS Vista updates before.Any other ideas?
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Old 23. Apr 2010, 11:20 PM   #4 (permalink)
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Quote:
Originally Posted by PDW View Post
Any other ideas?
Do me a favour - I burned out finding these!

Seriously, the only time I've seen an incurable issue like this was with illegal copies of Vista when there was a problem with the "hack". Assuming that yours is a legal copy then I suspect a conflict/corruption within the system itself. That said, this is beyond my own abilities to work out so unless someone else has any suggestions you might be forced to seek expert help. Otherwise, way to go is to reinstall from an image (if you have one) from the time updates were loading correctly and then update fully again from there.
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Old 24. Apr 2010, 01:00 AM   #5 (permalink)
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Using System Restore may work, but there's no gurantee (not to mention it could screw up your pc further).

I agree with MC that restoring from an image is the best option.
If you do not know what we're talking about, take a look here: http://www.techsupportalert.com/best...ng-program.htm

Actually you can make a new drive image now (do not forget the boot disc), and then try System Restore. If it doesn't solve the problem, or messes up your system, you can always restore from the image.
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Old 24. Apr 2010, 04:11 AM   #6 (permalink)
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Default Cannot install Vista updates

Thanks MC and JL-I will attempt both of your suggestions and let you knopw what happens.
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