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Megan 10. Apr 2010 02:16 PM

Acer Laptop. Problem creating restore disks
Hi, I'm new to this forum but hope someone can help me.
Just got a new Acer Aspire 5532 Series Laptop with Windows 7 Home Premium, 64 bit pre-loaded. My problem is that I can't burn the Acer Factory Default Restore Disks, and I'm getting nowhere with Acer's tech support. (Laptop purchased in the UK but I'm living in Turkey)

It takes 3 DVD's, the first one burned OK, on the second disk I got the following error msg:

"code 0x207 - 519 successfully 8. this COM exception does not be included in the error definition of IMAP18007045D. The request could not be performed because of an I/O device error (exception from HRESULT 0x8007145D firmware version KX04"

I checked Device Manager and there is a ? mark on the DVD drive but the properties tab says it's working OK.

I then managed to burn the single System Restore Disk OK, but when I tried to do the full Restore set I got the same error msg. Can anyone tell me, in plain english please, how to resolve this problem?

J_L 10. Apr 2010 07:56 PM

I'm not sure because I don't use this program. Can't you backup to an external hard drive?

Megan 10. Apr 2010 11:22 PM

I don't have an external hard drive, I have partitioned the the exisiting drive and done an image backup of the C drive, until I can sort out the disk writing problem.

freedog96150 11. Apr 2010 06:29 AM

I can see that you cross-posted over at MS support forums as well. I saw one answer returned directing you to this KB article. Hopefully the suggestions work, but if not, here is the process I would follow.

Go to ACER support website and make sure you are using the latest drivers for your CD/DVD burner. You might also need to look at the drive vendors website as well. It very well may be a compatibility issue with Windows 7 but the latest drivers may solve that problem.

Next, I would download one of the one of the free CD burner apps as recommended here and burn some random files/mp3/whatever to disk. If you can successfully burn files to disk, then download on of the free image programs from here and burn some backup images of your hard drive. Verify all images. I know that this takes twice as long, but it is important at this point to have confidence that your images are good.

If you are not getting good image disks as this point, then I would suspect hardware. Since the unit is new, getting the drive replaced under warranty should be easy. If everything burned fine, then you can point the finger at the recovery DVD app. I have seen cases where the recovery app does not work with Vista when it was first released. Could be the same thing here.

You should be able to get the recovery disks from Acer. If not, then just Google "Legal Windows 7 Downloads" and one of the top 3 will take you to Digital River or Microsoft where you can download the install disks. ** NOTE ** These install disks will get you nothing without a valid key. Digital River is one of MS biggest distributors and they are on the up and up.

I know issues like this can be frustrating. A plan of attack with a basic punch list of things to try should isolate your problem. Please keep us posted on the progress.

Megan 11. Apr 2010 10:39 AM

Thanks Freedog96150, I'm a bit reluctant to try the KB article fix as it appears to be for a drive which isn't recognised. Mine is there alright and it can play music CD'd and film DVD's OK. It just seems to be the Acer recovery writing app.

I've already been to Acer's tech support site, they haven't been much help so far, they did offer to send me a form to apply for a set of disks but when I gave them my address in Turkey (even though the laptop was purchased in the UK) they suggested I contact my "local" support in Dubia .

I did see a "fix" on Acer's tech site for a similar 0x205 error on Vista 64 bit, but don't know if it would work on Win 7 - 64 bit.

I've already downloaded Nero 9 Lite but not installed it yet, so I might try to write something with that as you suggest. I'll keep you informed on progress, if any.

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