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Old 02. Sep 2010, 11:05 PM   #31 (permalink)
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You should also try to clean clutter from your HDD - transfering large files, especially music and pictures, tends to leave a lot of junk behind. Use sth like CCleaner and include Firefox to the apps it cleans after.
Is CCleaner really worth $30? They kind of scammed me into thinking I could use the program for free, but when you DL it, you find out they'll only fix a few things. If you want it to fix everything (I allegedly have 1188 registry errors), you have to upgrade for $30. I wouldn't mind if they'd said upfront it costs $30, but this is major bait and switch.

Is this site, gizmo's freeware, a portal via google for CCleaner?
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Old 02. Sep 2010, 11:13 PM   #32 (permalink)
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Jay, download and run the Norton Removal Tool. The link to the various versions is here ... look down the list to find the version you had on your machine, click it and follow the instructions.

You said earlier that you had Norton Security Suite, if that's so then the tool you need is here .. read it very carefully and follow the instructions.

Once you've used the tool and re-booted your PC, download and run CCleaner.

Do this and make sure that all traces of Norton are gone before you start installing another AV.

CCleaner is totally free and you can download it here ... top right of page 'download latest version'

Last edited by deya; 02. Sep 2010 at 11:16 PM. Reason: added link
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Old 02. Sep 2010, 11:43 PM   #33 (permalink)
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Jay, download and run the Norton Removal Tool. The link to the various versions is here ... look down the list to find the version you had on your machine, click it and follow the instructions.

You said earlier that you had Norton Security Suite, if that's so then the tool you need is here .. read it very carefully and follow the instructions.

Once you've used the tool and re-booted your PC, download and run CCleaner.

Do this and make sure that all traces of Norton are gone before you start installing another AV.

CCleaner is totally free and you can download it here ... top right of page 'download latest version'
Thank you. I found out that the first version of CCleaner I DLed was "ransomware" (great name, no?). And I found out how to find the real thing on another forum.

I'm going to do the norton thing you recommend next, Deya.

Thanks again.
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Old 02. Sep 2010, 11:51 PM   #34 (permalink)
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Jay, just take your time and read things properly before you download anything, then follow the instructions and you should be ok. You must clear all traces of Norton before you start installing another AV or you'll end up with more problems.
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Old 03. Sep 2010, 12:00 AM   #35 (permalink)
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Jay, just take your time and read things properly before you download anything, then follow the instructions and you should be ok. You must clear all traces of Norton before you start installing another AV or you'll end up with more problems.
Yes. I uninstalled (again) Norton using the program listed above.
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Old 03. Sep 2010, 12:19 AM   #36 (permalink)
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Once you've installed CCleaner, start the program, click 'analyze' and let it run. It may take a while if you've not used it before. When it's finished click 'run cleaner', then 'ok' and it will clear all the rubbish from your system. Then do a search of your files and folders, using the Vista search, for Norton or Symantec, if you find anything delete it. Once you've done that re-boot your machine and run CCleaner again to make sure it's all gone.
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Old 03. Sep 2010, 12:43 AM   #37 (permalink)
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Once you've installed CCleaner, start the program, click 'analyze' and let it run. It may take a while if you've not used it before. When it's finished click 'run cleaner', then 'ok' and it will clear all the rubbish from your system. Then do a search of your files and folders, using the Vista search, for Norton or Symantec, if you find anything delete it. Once you've done that re-boot your machine and run CCleaner again to make sure it's all gone.
I've run CC twice, and thought I'd removed all traces of Norton, but I see six Symantec entries and four Norton entries when I search in Vista. So I deleted them, and ran CC again. Thank you so much.

Last edited by Jay F; 03. Sep 2010 at 12:59 AM.
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Old 03. Sep 2010, 04:29 PM   #38 (permalink)
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Hi,
I see deya got you covered in all areas of concern (thanks deya) and things are again looking good for you.

Just a little advice.
Next time you're looking for some free application, always search for the developer's official site. Another great option is to start here; software is listed in categories and at the end of each article, there's the "Quick Selection Guide" with download links that take you either to the developer's site or to a safe download point.

Cheers.
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