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#1 (permalink) |
Junior Member
Join Date: Feb 2010
Posts: 2
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Nothing happens when a CD is put into my laptop. I have checked my device manager and the driver is working. I have also downloaded Image Burn but it wont copy - the message I get is "MEDIUM NOT PRESENT". Can anybody tell me what the real problem is? I have cleaned the player a couple of times.
Last edited by Maggie van der Merwe; 18. Feb 2010 at 04:50 PM. Reason: Forgot to mention |
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#2 (permalink) |
Senior Member
Join Date: Jan 2010
Location: Not Vegas
Posts: 111
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Might be bad hardware. Without further information, it is too hard to troubleshoot. You should research and use a system info program from this list http://www.techsupportalert.com/best...on-utility.htm and report back the finding.
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#3 (permalink) |
Senior Member
Join Date: Apr 2008
Location: Planet Earth
Posts: 1,379
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Maggie. Welcome to our forum.
Are you saying your laptop won't read any CD or DVD's at all, or just new blank media? Can you give more information about it?
Do you have a bootable CD/DVD of any kind? Do you know how to set your BIOS or use the boot menu to boot from a the CD? If so, this is a way to determine if it is a Windows, problem, or a mechanical problem. So if the drive works to boot the computer, the drive is probably functioning correctly, if not it is probably mechanical. Ritho Is the drive making any different noises than usual? Is the optical "eye" moving, or perhaps stuck in any way?
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The smallest good deed is better than the greatest intention. |
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#4 (permalink) |
Senior Member
Join Date: Apr 2008
Posts: 600
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A similar issue frustrated me too some years back on blank media. I remember that after trying everything I could think of, I eventually took the Toshiba laptop into my retailers for an expert check out. They concluded it was a "Friday afternoon computer" hardware problem and replaced the optical drive for me under guarantee. However, I seem to remember that the problem returned... and remained undiagnosed. If I remember rightly, my workaround was to pre-format blank disks on another machine so that my laptop could see them.
Good luck anyway! Last edited by Bob; 19. Feb 2010 at 12:40 PM. |
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