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Old 18. Feb 2010, 04:48 PM   #1 (permalink)
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Question My DVD-CD ROM NOT READING CDS.

Nothing happens when a CD is put into my laptop. I have checked my device manager and the driver is working. I have also downloaded Image Burn but it wont copy - the message I get is "MEDIUM NOT PRESENT". Can anybody tell me what the real problem is? I have cleaned the player a couple of times.

Last edited by Maggie van der Merwe; 18. Feb 2010 at 04:50 PM. Reason: Forgot to mention
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Old 19. Feb 2010, 01:30 AM   #2 (permalink)
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Might be bad hardware. Without further information, it is too hard to troubleshoot. You should research and use a system info program from this list http://www.techsupportalert.com/best...on-utility.htm and report back the finding.
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Old 19. Feb 2010, 06:11 AM   #3 (permalink)
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Maggie. Welcome to our forum.

Are you saying your laptop won't read any CD or DVD's at all, or just new blank media?


Can you give more information about it?
  • What brand of laptop?
  • Model numbers?
  • Manufacturer of drive?

Do you have a bootable CD/DVD of any kind? Do you know how to set your BIOS or use the boot menu to boot from a the CD? If so, this is a way to determine if it is a Windows, problem, or a mechanical problem. So if the drive works to boot the computer, the drive is probably functioning correctly, if not it is probably mechanical.

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Is the drive making any different noises than usual? Is the optical "eye" moving, or perhaps stuck in any way?
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Old 19. Feb 2010, 12:32 PM   #4 (permalink)
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Quote:
Originally Posted by freedog96150 View Post
Might be bad hardware.
A similar issue frustrated me too some years back on blank media. I remember that after trying everything I could think of, I eventually took the Toshiba laptop into my retailers for an expert check out. They concluded it was a "Friday afternoon computer" hardware problem and replaced the optical drive for me under guarantee. However, I seem to remember that the problem returned... and remained undiagnosed. If I remember rightly, my workaround was to pre-format blank disks on another machine so that my laptop could see them.

Good luck anyway!

Last edited by Bob; 19. Feb 2010 at 12:40 PM.
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