msn and yahoo not opening

tugher · 27. Jan 2010, 02:22 AM

hey there i have been using yahoo and msn for several years , but for some reason with in the last week i can not open either of them . the program opens the icons come on the bottom of the task bar but no box . the messenger boxs are blank and will not open
can anyone help
thanks
tom

Anupam · 27. Jan 2010, 06:00 AM

Did you recently install any program, which might have caused this?

Did you try to uninstall and then reinstall the messengers? Some screenshots might help to understand, what the problem exactly is. It is not very clear from the description.

tugher · 27. Jan 2010, 11:09 PM

no i didnt i am confused i tried to unistall it and reinstall it but nothing is working any ideas i think i have a virus for some reason
not sure of where to start

aqua · 28. Jan 2010, 02:16 AM

run malwarebytes free edition..

Anupam · 28. Jan 2010, 06:32 AM

Quote:

Originally Posted by tugher

no i didnt i am confused i tried to unistall it and reinstall it but nothing is working any ideas i think i have a virus for some reason
not sure of where to start

Do you get any error when running MSN or Yahoo, which might give an idea about the problem?

What is your OS? You can look in Event Viewer, for any errors. Event Viewer can be found here :

Control Panel > Administrative Tools > Event Viewer

Which antivirus are you having? If you think you might have virus on your system, then, update the definitions of your antivirus, and run a system scan.

Additionally, you can download antispywares like MalwareBytes Antimalware, and SuperAntiSpyware. Install them, update their definitions, and run scans.

27. Jan 2010, 02:22 AM	#1 (permalink)
tugher Junior Member Join Date: Jan 2010 Posts: 9	msn and yahoo not opening hey there i have been using yahoo and msn for several years , but for some reason with in the last week i can not open either of them . the program opens the icons come on the bottom of the task bar but no box . the messenger boxs are blank and will not open can anyone help thanks tom

27. Jan 2010, 06:00 AM	#2 (permalink)
Anupam Super Moderator Join Date: Jul 2008 Location: India Posts: 15,336	Did you recently install any program, which might have caused this? Did you try to uninstall and then reinstall the messengers? Some screenshots might help to understand, what the problem exactly is. It is not very clear from the description. __________________ Anupam

27. Jan 2010, 11:09 PM	#3 (permalink)
tugher Junior Member Join Date: Jan 2010 Posts: 9	yahoo/msn no i didnt i am confused i tried to unistall it and reinstall it but nothing is working any ideas i think i have a virus for some reason not sure of where to start

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28. Jan 2010, 02:16 AM	#4 (permalink)
aqua Senior Member Join Date: Jul 2009 Posts: 111	run malwarebytes free edition..