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Old 28. Nov 2009, 05:02 AM   #1 (permalink)
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Default Unable to access external hard drive

Hello all,

I have a Seagate Freeagent Pro external hard drive to which I have downloaded quite a bit of music files. For the past few months I've had issues getting my laptop to recognize the drive. I'll plug it in and a message will pop up telling me that the USB device is not recognized. In order to get past this problem, I found I had to disconnect/reconnect the drive from the power source. It will usually take a couple of tries, then my laptop will recognize it.

However, recently I've been unable to access the file at all. I'll get my laptop to recognize the drive, but when I try to open it through My Computer (double-clicking the F-drive), it tells me that the disk is not formatted and asks me if I want to format it. I never click yes, because I fear I will lose all of my files. I believe the files are still there, because I seem to be able play the music files using Itunes. However, I have no idea why I cannot access the drive through Windows.

I would really appreciate some advice here, because I am totally in the dark when it comes to hard drives, etc. I have read that there are ways to recover all of the data from the drive, but the solutions were over my head, so I was hoping to get some step by step instructions, in layman's terms. Do I need another hard drive in order to move the files? My laptop only has 5.4 GB of free space, and I have about 20 GB of music on my hard drive. Any advice would be greatly appreciated.

Thanks in advance...
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Old 28. Nov 2009, 06:05 AM   #2 (permalink)
J_L
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Take a look at this: http://seagate.custkb.com/seagate/cr...413&NewLang=en
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Old 28. Nov 2009, 07:49 AM   #3 (permalink)
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Can you check it out on another computer? If so, do so. This will help you decide if it's an issue with your laptop or if there's a problem with the external drive. Does this problem happen if you plug it into a different computer? If so, then I'd guess that you might have a defective external hard drive. I'd run a scan disk or a check disk on it.

If the problem does not recreate itself on another computer, then it's an issue with your laptop; possibly a driver issue or an issue with your USB port. Does your laptop have any issues with other USB devices? Again, if so, then it's possibly a USB port issue.

If you can narrow down the problem to either your laptop or the drive itself, that will help you decide which direction to go.

I do agree with the previous post that you might consider going directly to the Seagate forums as they might have more expertise.
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Old 28. Nov 2009, 01:48 PM   #4 (permalink)
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You could also try using a new/different cable although to me it sounds more likely to be a serious fault with the external drive unfortunately.

On a positive note, it's interesting that you say you are still able to play your music files via iTunes. If this is the case it may be due to the fact that you have iTunes configured to automatically copy all music files to it's own music folder, in which case, your music is quite likely to be safely located on your laptop HDD. See if you can play all your music without the external drive even connected?
In case you're not sure where to look, this article explains where iTunes for Windows stores your audio files.

Last edited by Sope; 28. Nov 2009 at 01:57 PM. Reason: addition
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