Pen drive restarts laptop!

cleanclover · 06. Sep 2009, 06:30 AM

I have a pen drive with important data on it. I feel there is some virus on it for when i insert it into the laptop it restarts the laptop showing me blue screen. Is there any fix to this and to recover the data?

Thank you!

Anupam · 06. Sep 2009, 11:53 AM

You had posted this message in some other thread, which was not related to the problem. So, I have moved your post here as a new thread. Please start a new thread for a problem, to get help in a proper and better way

.

As for the problem, you should try booting laptop in safe mode, and see if the pen drive is detected or not. If its detected without giving a blue screen, then scan the drive with your antivirus/antispyware. If this does not work, you will have to use the drive with another PC, and see if it works or not. If it does, scan the drive there. If the data inside is not important, format the drive and see.

J_L · 06. Sep 2009, 01:51 PM

First install this onto your laptop: http://research.pandasecurity.com/ar...S-Support.aspx
Make sure it's enabled and working.

Then plug in your pen drive on your laptop.
If you don't get the blue screen, then it must have been something within it. Move all of your important data (don't just move the entire folder, check the files within) into a safe location. If there's too many files, and/or you don't know which file name and extensions to look for, then you might as well scan the drive first with your AV and/or scanners from here. After all of your important data is secured, format the pen drive.
If you still get the blue screen, it may be another problem, such as faulty drivers.

Anupam · 06. Sep 2009, 01:55 PM

Good suggestion about the USB Vaccine from Panda J.L.

. That would stop the autorun, if there is any. And yes, faulty pen drive, or faulty drivers might also be causing the blue screen. Noting down the error, and its number that appears on the blue screen might help too... as the error number indicates to the kind of problem, that is occurring... and can be searched over Google.

cleanclover · 15. Sep 2009, 09:34 AM

I can't open the panda security usb vaccine autorun site. Is there any other software i can use?
Thank you!

Anupam · 15. Sep 2009, 09:48 AM

There are two more softwares that you can try. Try them in the order as I give them. If one does not work, then go for the other. But most probably, the first one should work fine.

Flash Disinfector : This is a tool from BleepingComputers. The link, and how to use the program is given here. Please read, and proceed as guided.
http://www.myantispyware.com/2009/01...-removal-tool/

ArpanTech iKill : http://arpantech.aphelic.com/downloa...rity/iKill.htm

This also works on the auto run file that is created on the USB, and help to prevent spreading of virus.

Please try them, following the instructions, and hopefully your problem will be solved

.

MidnightCowboy · 15. Sep 2009, 01:21 PM

Quote:

Originally Posted by cleanclover

I can't open the panda security usb vaccine autorun site. Is there any other software i can use?
Thank you!

Some malware will prevent you from opening security software sites. This could be an indication that your whole computer is infected. Certainly if the pen drive is then your PC will be, and more importantly so will anyone else's that you plug it in to. At this stage I would forget the pendrive because if it's recoverable then you can come back to that later. For now I would concentrate of making sure that your laptop is clean, and if it isn't, getting it into that state. Once this has been accomplished then we can look at retrieving the data from your pen drive, but don't plug it back into your laptop (or anyone else's) until we get past this first stage.

What firewall and anti-virus components do you have installed?

cleanclover · 25. Dec 2009, 11:41 AM

I have windows vista home premium with sp2 and up to date with windows firewall and defender, avira antivir antivirus which is up to date and i clean my system every 3 days.

I don't think my system is infected. I dont even think now that my pen drive has a virus but something in it makes my system crash and restart.

Anupam · 25. Dec 2009, 08:48 PM

Did you try the pen drive on another PC or laptop to see if it crashes the other PC too? If yes, then problem is with the pen drive. If not, some problem might be with your laptop.

Did you format the pen drive, and then checked, if it still crashes the system?

cleanclover · 26. Dec 2009, 07:13 AM

Quote:

Originally Posted by Anupam

Did you try the pen drive on another PC or laptop to see if it crashes the other PC too? If yes, then problem is with the pen drive. If not, some problem might be with your laptop.

Did you format the pen drive, and then checked, if it still crashes the system?

Yes i tried all the steps given by you all and also on multiple systems.
The problem is as soon as the system detects the pen drive it restarts. Is it a hardware problem like compatibility?
I can't format the drive as i want to recover the data on it.
thank you

06. Sep 2009, 06:30 AM	#1 (permalink)
cleanclover Member Join Date: Sep 2009 Posts: 27	Pen drive restarts laptop! I have a pen drive with important data on it. I feel there is some virus on it for when i insert it into the laptop it restarts the laptop showing me blue screen. Is there any fix to this and to recover the data? Thank you!

06. Sep 2009, 11:53 AM	#2 (permalink)
Anupam Super Moderator Join Date: Jul 2008 Location: India Posts: 15,295	You had posted this message in some other thread, which was not related to the problem. So, I have moved your post here as a new thread. Please start a new thread for a problem, to get help in a proper and better way . As for the problem, you should try booting laptop in safe mode, and see if the pen drive is detected or not. If its detected without giving a blue screen, then scan the drive with your antivirus/antispyware. If this does not work, you will have to use the drive with another PC, and see if it works or not. If it does, scan the drive there. If the data inside is not important, format the drive and see. __________________ Anupam

06. Sep 2009, 01:55 PM	#4 (permalink)
Anupam Super Moderator Join Date: Jul 2008 Location: India Posts: 15,295	Good suggestion about the USB Vaccine from Panda J.L. . That would stop the autorun, if there is any. And yes, faulty pen drive, or faulty drivers might also be causing the blue screen. Noting down the error, and its number that appears on the blue screen might help too... as the error number indicates to the kind of problem, that is occurring... and can be searched over Google. __________________ Anupam

15. Sep 2009, 09:34 AM	#5 (permalink)
cleanclover Member Join Date: Sep 2009 Posts: 27	Panda security website diesn't work! I can't open the panda security usb vaccine autorun site. Is there any other software i can use? Thank you!

15. Sep 2009, 09:48 AM	#6 (permalink)
Anupam Super Moderator Join Date: Jul 2008 Location: India Posts: 15,295	There are two more softwares that you can try. Try them in the order as I give them. If one does not work, then go for the other. But most probably, the first one should work fine. Flash Disinfector : This is a tool from BleepingComputers. The link, and how to use the program is given here. Please read, and proceed as guided. http://www.myantispyware.com/2009/01...-removal-tool/ ArpanTech iKill : http://arpantech.aphelic.com/downloa...rity/iKill.htm This also works on the auto run file that is created on the USB, and help to prevent spreading of virus. Please try them, following the instructions, and hopefully your problem will be solved . __________________ Anupam Last edited by Anupam; 15. Sep 2009 at 09:49 AM. Reason: Minor corrections

06. Sep 2009, 01:51 PM	#3 (permalink)
J_L Co-Author, Best Free Security List Join Date: Dec 2008 Posts: 2,003	First install this onto your laptop: http://research.pandasecurity.com/ar...S-Support.aspx Make sure it's enabled and working. Then plug in your pen drive on your laptop. If you don't get the blue screen, then it must have been something within it. Move all of your important data (don't just move the entire folder, check the files within) into a safe location. If there's too many files, and/or you don't know which file name and extensions to look for, then you might as well scan the drive first with your AV and/or scanners from here. After all of your important data is secured, format the pen drive. If you still get the blue screen, it may be another problem, such as faulty drivers.

25. Dec 2009, 11:41 AM	#8 (permalink)
cleanclover Member Join Date: Sep 2009 Posts: 27	I have windows vista home premium with sp2 and up to date with windows firewall and defender, avira antivir antivirus which is up to date and i clean my system every 3 days. I don't think my system is infected. I dont even think now that my pen drive has a virus but something in it makes my system crash and restart.

25. Dec 2009, 08:48 PM	#9 (permalink)
Anupam Super Moderator Join Date: Jul 2008 Location: India Posts: 15,295	Did you try the pen drive on another PC or laptop to see if it crashes the other PC too? If yes, then problem is with the pen drive. If not, some problem might be with your laptop. Did you format the pen drive, and then checked, if it still crashes the system? __________________ Anupam

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