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Old 24. Aug 2009, 03:05 PM   #21 (permalink)
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Well I hope I did this right...I downloaded hijackthis and ran it then clicked analyze and in there it did not say anything was bad...it said everything was safe. So now what do I do?
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Old 24. Aug 2009, 05:27 PM   #22 (permalink)
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If you haven't done so already, you may want to run scans with a few more of the other security apps you have installed on your system, just to make sure you are clean.

Then review all the programs loading on your system at startup. Disable any you don't need running continuously, i.e. those that can be started manually as and when required.
Ref: http://www.techsupportalert.com/best...up-manager.htm

Remember, if you have two security application runnings simultaneously that are doing the same job, they may conflict contributing to any system slowdowns.

Uninstall any programs that are surplus to requirements or you don't need or you never use.

I would then run a program like CCleaner (but not it's registry cleaning tool)

Then defragment your hard drives.
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Old 24. Aug 2009, 05:43 PM   #23 (permalink)
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Excellent suggestions Sope.....excellent.

One thing I would just add is a specific defrag program, such as Smart Defrag. It is my favorite! Or, you can check out other options at:
http://www.techsupportalert.com/best...fragmenter.htm

Before running a defrag program, you might want to check out my post about temporary files at:
http://www.techsupportalert.com/free....html#post7513

The above link assumes that you are running Windows XP.
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Old 24. Aug 2009, 07:05 PM   #24 (permalink)
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I already run ccleaner and the defrag. The other 2 posters had me run a2 and i didnt know what to do with the results and then they had me run hijackthis and again i don't know what to do with the results. I don't have anything running at the same time and I already deleted things I dont have and I run revouninstaller to make sure nothing is left behind. I'm just not knowing what to do with the results from A2 or hijackthis...
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Old 24. Aug 2009, 07:32 PM   #25 (permalink)
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When you don't know what else to do or when all else fails, go to a software company's support forums. You can find A-Squared's support forums at:

http://forum.emsisoft.com/Default.aspx?g=forum&c=1

I would urge you to post your log and questions about A-Squared there.

In terms of Hijack This, there are numerous sites where you can post your log and get advice/feedback from others. If you Google "where can I post my Hijack This logs", you will get tons of responses. One such site is http://www.bleepingcomputer.com/. There are many, many others.

I don't want to speak for everyone here, but my sense is that most of us are willing to help out people needing help. However, that is not our main purpose; fixing computer hardware/software problems. We help when and where we can. Our primary purpose is not like some other sites that specialize in helping people with Hijack This logs, or forums specialized to handle specific software. Again, you are certainly welcome here and we will do what we can. But, also realize that there are also other sites who specialize specifically in helping people fix computer issues.
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Last edited by kendall; 24. Aug 2009 at 07:37 PM. Reason: Added last paragraph
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Old 24. Aug 2009, 11:42 PM   #26 (permalink)
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Kendall is right here. We all want to help here and enjoy doing it otherwise we wouldn't contribute out time to TSA but there comes a point when we can't be of much further use. This unfortunately is one of them. There are several here who could maybe offer a solution but we would need a hands-on relationship with your computer which just isn't possible. Still my best guess is that your computer is either infected or suffering from system problems caused by a combination of circumstances over time. I also doubt if you would gain a much better understanding of your scan results by posting them elsewhere. A well above average knowledge of computers is still going to be necessary in order to follow any physical instructions given, not to mention the amount of time this is likely to take. My advice is still to obtain outside help, the best course of action being a reformat followed by a fresh start. From that point on, everything you need is here together with advice for configuring it all!
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Old 24. Aug 2009, 11:47 PM   #27 (permalink)
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Quote:
Originally Posted by DoeZ View Post
I already run ccleaner and the defrag. The other 2 posters had me run a2 and i didnt know what to do with the results and then they had me run hijackthis and again i don't know what to do with the results. I don't have anything running at the same time and I already deleted things I dont have and I run revouninstaller to make sure nothing is left behind. I'm just not knowing what to do with the results from A2 or hijackthis...
From your previous posts it sounds like you deleted the suspect files detected by A2, and your HijackThis log came up clean when analysed automatically online.
As Kendall says, if you're still concerned that you may be infected the best option is to post your HJT log on one of the numerous sites that offer this type of specialist advice.
Once you are sure you're clean of malware you can then look at other possible causes of your PC slowdown.
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Old 25. Aug 2009, 12:55 AM   #28 (permalink)
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I get the feeling you're ignoring (or forgetting, or not understanding w/o questioning for further explanation on) parts of what I've posted..

Anyways, first of all, please confirm that you pasted or uploaded the HiJackThis log to this website. HiJackThis itself can only detect suspicious things (basically everything that shows up after analyzation), but that includes many false positives, so therefore, you'll have to upload the logfile to another site.

Secondly, please download Process Explorer, extract the zip, open procexp.exe, and click file>save. Save it anywhere you want. Then open the saved file and copy the contents to here.

As for your A-squared results, please Google them if you're unsure and/or upload them to VirusTotal. If you know a detected file safe, then ignore it.

Lastly, please confirm that you are not running Spybot TeaTimer (Mode>Advanced Mode to view) and Ad-Aware Ad-Watch at the same time.

Last edited by J_L; 25. Aug 2009 at 01:04 AM. Reason: Better idea for listing processes
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