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Old 12. Feb 2017, 03:58 AM   #1 (permalink)
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Default Q drive and Office 2010 10 starter

Good heavens I hope someone can help. No matter what I do, I can't get rid of this Q drive to which I have no access nor office 2010 starter ("click to run" in control panel) on my HP win 7 64 bit laptop.

This is gonna be a longish post so forgive me. I hate 2010 starter, 'nuff said and I want to install a new and full version of office 2007 instead.

I tried everything and I mean everything so thank God I had the sense to make a system restore point before I tried the various solutions I saw on google. I recovered (for want of a better word) full functionality in starter courtesy of that restore point but I'm still stuck with it and of course, can't run 2007 off an external drive as it would follow by date the later dated pre installed 2010 starter and naturally neither can I install it in the default C drive location due inevitable conflicts.

I have read that revo uninstaller (pro version) can get rid of click to run as well as office 2010 starter and the protected Q drive and if it does, then I'm free of this rubbish.

Naturally, I don't wish to do a reinstall to factory state as I assume I'll just have the same problem with it appearing again let alone recovery of all my docs and other programs

Does anyone have a bullet proof solution to this grating problem?

Thanks you all for reading Mike from Australia

Last edited by Mike D; 12. Feb 2017 at 04:07 AM.
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Old 12. Feb 2017, 04:45 AM   #2 (permalink)
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Years ago, I uninstalled Office 2010 Starter and then Click-To-Run. This worked as expected. So if you tried this and it didn't work then what went wrong (error messages, etc):
https://support.microsoft.com/en-gb/...e-starter-2010

AFAIK, Office 2007 installs to a different location than Office 2010 Starter so that should not cause a conflict at installation.

However, install order is important for two versions to coexist. The later version should be installed after the earlier version. The reverse order, i.e. 2010 before 2007, doesn't work which is you situation.
https://support.microsoft.com/en-gb/help/2121447/information-about-how-to-use-office-2010-suites-and-programs-on-a-computer-that-is-running-another-version-of-office


There are some gotcha's:
  • The solutions only work if both are 32-bit. If either edition of Office is 64-bit then it doesn't work.
  • Outlook 2010 won't coexist with other versions.
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Old 12. Feb 2017, 10:29 AM   #3 (permalink)
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Hi Remah

Thank you for that mate but it didn't work for me at all and everything I read said CTR was first and then office 2010 starter so I got very gun shy about doing it any other way.

I know my 2007 is 32 bit. For starter? Wouldn't have a clue. And yes, I know the outlook restrictions (as well as Access and sometimes Word) so wouldn't dream of attempting it

So if this damned thing can't be uninstalled from it's hidden Q drive, are you saying (if they're both 32 bit apps) that I can get away with that with 2007 on C? and leave starter on Q?

BTW, I love that byline. One of the best I have ever had the privelege to read.

Mike
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Old 12. Feb 2017, 06:39 PM   #4 (permalink)
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Hi Remah
Thank you for that mate but it didn't work for me at all and everything I read said CTR was first and then office 2010 starter so I got very gun shy about doing it any other way.
So did you actually try uninstalling Office first and then CTR? I just followed Microsoft's instructions and it worked when I had to do it. The only difference was that I was probably on Windows 8 at the time.

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Originally Posted by Mike D View Post
Hi Remah
So if this damned thing can't be uninstalled from it's hidden Q drive, are you saying (if they're both 32 bit apps) that I can get away with that with 2007 on C? and leave starter on Q?
No, the article says 2007 has to be installed before 2010 so you can't add 2007 when 2010 is already installed.
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Old 12. Feb 2017, 06:50 PM   #5 (permalink)
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Quote:
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Hi Remah

BTW, I love that byline. One of the best I have ever had the privelege to read.
I used to change it every week or so until I decided that I really needed this necessary practical reminder so I don't get frustrated and angry about "stupid" questions and the like. I liked others like "Serve a revolution, plough the sea" and "All that glitters is not gold".

It is often attributed to Chinese tradition or Eleanor Roosevelt but the earliest documented use of the adage is Earliest known usage is in W. L. Watkinson's sermon 'The Invincible Strategy' collected in 1907 in The Supreme Conquest.
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Old 12. Feb 2017, 08:02 PM   #6 (permalink)
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Did you try uninstalling Office Starter from Add/Remove Programs? Does it give any error message when you try to uninstall?

Q drive is part of MS Office, so if you remove Office Starter, it will be removed automatically.
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Old 13. Feb 2017, 01:05 AM   #7 (permalink)
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Originally Posted by Remah View Post
So did you actually try uninstalling Office first and then CTR? I just followed Microsoft's instructions and it worked when I had to do it. The only difference was that I was probably on Windows 8 at the time.



No, the article says 2007 has to be installed before 2010 so you can't add 2007 when 2010 is already installed.

Yes Remah, I did it that way as well ... no go. in any event, I bought Revo Pro yesterday so will try that as it clearly shows both Office and CTR. Restore point first though

Mike and thank you for your help
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Old 13. Feb 2017, 01:19 AM   #8 (permalink)
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Did you try uninstalling Office Starter from Add/Remove Programs? Does it give any error message when you try to uninstall?

Q drive is part of MS Office, so if you remove Office Starter, it will be removed automatically.

I did and it froze Anupam and when I went back to it on the desktop icons (Word and Excel) after a reboot, I had to got to the restore point to correct "application error" messages and then it just downloaded updates to both applications after my chosen system restore was put in place. In effect, it was back to where it was.

There is not a website I haven't visited over the last few days ... many say CTR is the first to go, then office starter (Q), some others suggested the reverse.

I think I will have to take the plunge and hope for the best, but they're really should be a single tool to do the lot and (unsurprisingly) Microsoft don't offer it to do it in one hit. HP guides didn't work either and Lenovo & Acer users have similar complaints

But thank YOU for your comment. I'd happily leave it all alone if I could only install 2007 but of course, I can't
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Old 13. Feb 2017, 07:28 AM   #9 (permalink)
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It worked fine for me so I'm not sure what the problem is as I'd need to work out exactly why the uninstall process fails. I'd just be guessing without more detail: error messages, Windows event logs, etc.

My last resort, which you have to use wisely, is to manually "uninstall" an application.

I just delete all the files and folders (program, program data and user data) belonging to an application. If files are open in existing processes I can often stop the relevant process(-es) to complete the deletions. Then I use the registry cleaning feature in CCleaner to then remove references that now point to the deleted files and folders. A reboot is usually sufficient to find out if there any serious issues.

That effectively uninstalls an application.
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Old 13. Feb 2017, 07:57 AM   #10 (permalink)
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Quote:
Originally Posted by Mike D View Post
Yes Remah, I did it that way as well ... no go. in any event, I bought Revo Pro yesterday so will try that as it clearly shows both Office and CTR. Restore point first though

Mike and thank you for your help
It's worth mentioning that the majority of "recommendations" you see on the net for commercial software are either affiliate related or just plain spam. Here for instance is a reliable test source looking at Revo versus the freeware Geek uninstaller.

"For 64-bit systems: Geek Uninstaller is the obvious choice of the two".

https://davescomputertips.com/revo-u...k-uninstaller/

Paid security software is the most flogged category, resulting in millions of users wasting money on things that freeware alternatives do just as well or in many cases better.
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