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Old 29. Nov 2016, 02:34 PM   #1 (permalink)
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Default Chrome issue

Hi guys.

I need urgent help!

I've bought a new laptop with Windows 10.

My problem is that I installed Google chrome and it worked perfectly. Then I installed Firefox and when I tried to run Chrome it now takes 10 minutes to open up.

Before this HP I actually bought a Lenovo ideatab also with windows 10 and the same thing happened in so far that the company which I bought it from, did a swap out to the current HP As they could not resolve chrome taking so long.

I would really like to use chrome.

I have checked for chrome slow response issues on the net and found 2 suggestion which I have tried but it does not work or solve the issue.

1. Un tick "Use hardware acceleration when available" (Settings, Advance settings, system)
2. Un tick - "Run this program in compatibility mode" (Chrome icon, Properties, Compatibility)

Can you please help me!!!

Regards.
Andre
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Old 29. Nov 2016, 04:45 PM   #2 (permalink)
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Have you tried any of the Chrome variants?

Chromium
SRWare Iron
Comodo Dragon
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Old 29. Nov 2016, 06:05 PM   #3 (permalink)
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My suggestion would be you check the resource monitor to see what is eating up your resources (if anything) when chrome is starting up. That would already help quite a bit.
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Old 29. Nov 2016, 06:44 PM   #4 (permalink)
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Good suggestion from trainman.

You should post the specifications of your computer... processor, RAM, security software you are using, and any extensions on Chrome.

I don't think installation of Firefox has anything to do with Chrome being slow.

And yes, as trainman suggested, look for the resources being used. It might be that RAM or CPU is being used by some software or service/process.
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Old 29. Nov 2016, 08:01 PM   #5 (permalink)
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Hi, thanks for the feedback.

Firstly, Chrome worked perfectly fine for about 2 days, then something happened. I did not uninstall any program, but installed a few things.. I.e. MS office 2010, Roxio, FBreader, Firefox...

My machine has a 1.68 GHz processor, 4 GB memory, running windows 10 and McAfee security.

I did look at performance monitor but do not see anything that, to my minimal knowledge, is eating up the resources. I can make screen dumps for you guys but of what? and how do I post it?

Regards.
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Old 29. Nov 2016, 09:01 PM   #6 (permalink)
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Although your hardware is certainly W10 compatible, if it it's the 64 bit version you have installed, with this spec there's not going to be a lot of speed on offer especially if you have resource eating apps. McAfee has been known to create this scenario but we don't provide support for commercial software so you will need to search using Google to see if this might be the culprit in your case.
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Old 30. Nov 2016, 03:25 AM   #7 (permalink)
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Quote:
Originally Posted by Andre_f View Post
My problem is that I installed Google chrome and it worked perfectly. Then I installed Firefox and when I tried to run Chrome it now takes 10 minutes to open up.

....

I have checked for chrome slow response issues on the net and found 2 suggestion which I have tried but it does not work or solve the issue.

1. Un tick "Use hardware acceleration when available" (Settings, Advance settings, system)
2. Un tick - "Run this program in compatibility mode" (Chrome icon, Properties, Compatibility)
Quote:
Originally Posted by Andre_f View Post
Firstly, Chrome worked perfectly fine for about 2 days, then something happened. I did not uninstall any program, but installed a few things.. I.e. MS office 2010, Roxio, FBreader, Firefox...
The first thing I usually check is the extensions. In Chrome, go to Menu > More Tools > Extensions, disable all extensions, then restart Chrome to see if it is back to normal.

If so, you can then enable the extensions one by one to identify which one is pulling the legs of Chrome from starting up.
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Old 30. Nov 2016, 08:37 AM   #8 (permalink)
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Thanks for the replies.

The machine is a 64bit and I have disabled all extensions. BTW, the W10 is the home single language version.

I know that the machine is not a 2.0 litre but...

All other application, Word, Excell, Access, Edge, etc. is fast enough, chrome take +-10 Minutes to open.

My personal feeling is that there is settings in W10 or Chrome itself that creates this. It could also have something to do with Microsoft edge. Chrome seems to be more of the culprit itself, because on the previous machine when uninstall and install, it works until next time.

Is there a way that I can reload W10 without doing anything that can jeapordize the machine.
Is there any way that I can get to W10 settings?

How/what do I check which apps eating resources on performace monitor.?

What I can see is that after I started Chrome is that:-
CPU% runs between 16% and 35% - Maximum frequency +-70%,
Memory stay mostly on 0% and used physical memory anound 55%

Regards
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Old 30. Nov 2016, 09:53 AM   #9 (permalink)
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Messing with the installed system seems a drastic and unnecessary attempt for a solution. I would uninstall Chrome, reboot and then install Comodo Dragon.

https://www.comodo.com/home/browsers...rs/browser.php

This might prove something or nothing but as an option, better than reinstalling the OS from your recovery partition.
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Old 30. Nov 2016, 11:17 AM   #10 (permalink)
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Thanks MC

I also thought of not doing so.

For now, I have installed and fixed, How I do not know, Firefox in th same way as what Chrome looked like. Favourites from left to right with dropdowns.

I will still be looking for a solution to Chrome as it tickles me pink.

Regards.
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