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Old 23. Feb 2009, 03:18 PM   #1 (permalink)
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Default Clearing Cookies

Something not right here. I am having to clear my cookies everytime I shut down FF and then re-open. As everytime I come on here I get 'Access denied'.

I then clear my history, which I don't waant to do then I am in. I am using Mandriva Linux, so there are no security problems stopping my access????

Any emlightenment on this would be gratefully recieved

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Old 23. Feb 2009, 04:06 PM   #2 (permalink)
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George and Gizmo are aware of the "login problem" but it's proving very difficult to understand exactly what the problems are.
Everybody seems to have a slghtly different experience, but the more information that can be provided, the better for them.
If you login to the main TSA site, and then click to come to the new Forum, what happens? (That's what George asked me).
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Old 23. Feb 2009, 04:59 PM   #3 (permalink)
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Quote:
Originally Posted by peter View Post
George and Gizmo are aware of the "login problem" but it's proving very difficult to understand exactly what the problems are.
Everybody seems to have a slghtly different experience, but the more information that can be provided, the better for them.
If you login to the main TSA site, and then click to come to the new Forum, what happens? (That's what George asked me).
It doesn't matter which way I log in it chucks me out and I have to clear my cookies. Can't think of any other way myself to resolve the problem.



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Old 23. Feb 2009, 05:04 PM   #4 (permalink)
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I got "access denied" message once. I dont know what was the reason. I then logged out of the main site TSA, and then i logged back in, and was able to access the forum.

You may try it too. Hope this helps.
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Old 23. Feb 2009, 05:25 PM   #5 (permalink)
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Quote:
Originally Posted by Anupam View Post
I got "access denied" message once. I dont know what was the reason. I then logged out of the main site TSA, and then i logged back in, and was able to access the forum.

You may try it too. Hope this helps.
I did do that and it was a no go.

Thanks
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Old 24. Feb 2009, 12:22 AM   #6 (permalink)
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Default

Hi all,

I am not using Linux but can only speak for FF (Windows and Mac) and IE under Windows.

The sessions of TSA (mains site) and vBulletin (forum) are managed by cookies. When the cookie expires or is removed the session needs to be renewed, you have to log in again.

Cookie expiry/removal is also impacted by your browser settings. This explains why different users report different behaviors. For example, when you set your browser to delete all cookies upon exit (closing the browser) you will of course lose your sessions. When you start your browser again you will not be logged in anymore. I do not delete my cookies when I exit FF. When I close my browser while I am logged in, I am still logged when I start my browser again (unless I wait until my session expired timewise).

However, the cookies can always be removed by logging out of TSA. Logging out of TSA will end your TSA and your vBulletin session. Logging back into TSA will renew both sessions. You should not have to delete any cookies. Logging out of TSA and logging back into TSA should always work. There is no need to clear history at all. It does not have any effect on the sessions.

Now, I read that logout/login in TSA does not work for some of you. That is interesting and unexpected. It would be interesting to know how the cookies change during that process. Can someone do some tests and describe that please? Start with deleting all cookies for the techsupportalert.com domain. The log in to TSA and list the cookies created. Then log out and list the cookies remaining.

I hope we can nail this effect but I need more input to troubleshoot.

Best regards,
George
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Old 24. Feb 2009, 08:03 AM   #7 (permalink)
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Thanks for that George, I have gone through different apsect trying to resolve how I get in. I had the same problem this morning and downloaded 'Cookie Monster' a FF addon. I can at least take out just these cookies only and login. I as yet have to try and log out each time. So will try that and report how it effects me. Funny never ever had this problem before with any other site, first time. I run a forum and use many others.
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Old 24. Feb 2009, 08:31 AM   #8 (permalink)
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Default FF Cookies

In FF, you can delete cookies from:
Tools/Options/Privacy
Show Cookies
Select "techsupportalert.com"
Click "Remove cookies"

(You probably want to avoid clicking "Remove all cookies")
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Old 24. Feb 2009, 08:54 AM   #9 (permalink)
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Agree with you Pete. I logged in and logged out. Rebooted my OS and logged straight in.

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Old 24. Feb 2009, 08:58 AM   #10 (permalink)
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Default cookie trail

I've removed cookies & closed & re-opened FF.

I login to the main TSA, no problem.
Cookies shown are:
_utmb
_utmc
_utma
_utmz
SESSe7b184b28eb0e054aa53588bb329fdf7

I click in Bookmarks to go to the new forum.
I login, giving my username & pw (but it takes me to Access Denied).

I clear tsa cookies.
Repeat login to new forum, and no problem.
Cookies are now:
bbpassword
bbuserid
bblastvisit
bbsessionhash
SESSe7b184b28eb0e054aa53588bb329fdf7
_utmb
_utmc
_utma
_utmz
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