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Old 31. Jul 2009, 12:42 PM   #1 (permalink)
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Question Vista x64 system window too small for contents

I'm running Vista x64 SP1 on an HP Pavilion dv7-1135nr laptop. The window that comes up in Control Panel>Personalization>Display Settings does not have max/min feature or scroll bars. The content is cut off at the right and bottom. No way to make the window bigger. No problem as I use the ATI Catalyst Control Center which is better. However, when I tried to install SP2 I got the same window containing the terms and conditions which must be answered before installation could continue. The mouse scrolled down part way, then stopped, so I never got to the yes/no option and could not install the service pack. Is this common in Vista x64 or do I have some sort of wierd HP version? Help!
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Old 31. Jul 2009, 03:34 PM   #2 (permalink)
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Originally Posted by fred21 View Post
I'm running Vista x64 SP1 on an HP Pavilion dv7-1135nr laptop. The window that comes up in Control Panel>Personalization>Display Settings does not have max/min feature or scroll bars. The content is cut off at the right and bottom. No way to make the window bigger. No problem as I use the ATI Catalyst Control Center which is better. However, when I tried to install SP2 I got the same window containing the terms and conditions which must be answered before installation could continue. The mouse scrolled down part way, then stopped, so I never got to the yes/no option and could not install the service pack. Is this common in Vista x64 or do I have some sort of wierd HP version? Help!
No, this isn't common in Vista 64.

Are you running Aero? My first recommendation would to be set the theme back to Vista Basic, run the SP2 install, and then go back to Aero. Also, at the risk of stating the obvious, make sure you have the latest driver installed for your graphics card.

Please post back with details of how you get on.

Rik - Category Editor, Best Free Windows 7 / Vista 64 bit Software
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Old 04. Aug 2009, 04:07 PM   #3 (permalink)
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Default Vista x64 system window too small for contents

Thank you for your suggestions. I have been running Windows Standard since I got this machine...deactivated Aero right off the bat. (I hate Vista!) I have installed the most recent graphics software offered by HP on their site for this model. Still no improvement. I did switch temporarily to Vista theme but result was the same. Switched back to classic. The SP2 window stops scrolling at "Proof of License". The main problem here is not the personalization aspect, but my inability to install SP2. I am summering in a park model trailer and will return home in October where my desktops running XP await me. The laptop will be put into the closet 'til next year. Perhaps I have a faulty gadget here, but most of it works ams well as one could expect from Vista.
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Old 05. Aug 2009, 03:25 PM   #4 (permalink)
rikmayell
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The only other thing that comes to mind is try using the ATI control applet to set a lower screen resolution and see if Vista then displays the full dialog box contents/allows scrolling, etc. You could also try installing the latest ATI driver for your graphics chipset rather than the HP one. Be warned though that if this goes wrong you'd need to boot into Safe Mode to either rollback the driver or reinstall the HP one.

Rik - Category Editor, Best Free Windows 7 / Vista 64 bit Software
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Old 05. Aug 2009, 09:40 PM   #5 (permalink)
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I have another problem possibly related to the first: "button not shown to accept license when installing SP2.". I have seen this complaint in some forums so I'm not alone. Some say that pressing tab and space together activates "next" button. For me this only cancels the installation. I still think I have a faulty version of Vista here. HP support has sent me suggestions, but none worked. I am very reluctant to install any graphics stuff other than that on HP site for this model. I'll have to live without SP2. ATI routines are fine.
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Old 07. Aug 2009, 12:17 AM   #6 (permalink)
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Default Problem solved

Thank you for your help and interest. Microsoft solved the problem for me. It seems that some .ttf fonts that were used in these windows were corrumted. They are in the Segoe family: Segoe UI, Segoe Ui Bold, Segoe UI Bold Italic, Segoe UI Italic. When I reinstalled these fonts over those already installed, the problem cleared up immediately. The contents of the windows fit OK and I have installed SP2.
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Old 07. Aug 2009, 02:40 PM   #7 (permalink)
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Quote:
Originally Posted by fred21 View Post
Thank you for your help and interest. Microsoft solved the problem for me. It seems that some .ttf fonts that were used in these windows were corrumted. They are in the Segoe family: Segoe UI, Segoe Ui Bold, Segoe UI Bold Italic, Segoe UI Italic. When I reinstalled these fonts over those already installed, the problem cleared up immediately. The contents of the windows fit OK and I have installed SP2.
Many thanks for taking the time to post the solution that Microsoft gave you. This is certainly not something I've come across before so I shall be storing the solution for future reference.

Best regards,

Rik
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