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#51 (permalink) | |
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Join Date: Dec 2012
Location: Canada
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Kind regards,
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Melita |
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#52 (permalink) | |
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Join Date: Oct 2012
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I certainly hope so. |
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#53 (permalink) |
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Melita
1. Following up on that update problem, Microsoft had some solutions. Did you try them including downloading the latest Windows update client as recommended for When you use Automatic Updates to scan for updates or to apply updates to applications that use Windows Installer, you experience issues that involve the Svchost.exe process. 2. It is still worth looking at upgrading your RAM. If you had 4GB RAM you might have noticed no more than a slowdown. 3. I've been impressed with your perseverance and patience. We asked a lot of questions and talked about a lot of things you weren't familiar with. I hope that after this ordeal you feel a lot more confident in problem solving on your system. ![]() 4. I looked up your Acer system information using the SNID. It was really just basic warranty info that was disappointing in the lack of detail particularly when you compare it with what you can get from Dell, HP, Lenovo, etc. That's why I prefer computers from manufacturers that provide detailed specifications and support information that is easy for users to access. I had to find readable specs for your system on other sites than Acer. I'm wondering if others found the same? But we can deduce some of the original configuration from the description field: AS5250-BZ479-CA W7HP64AS/C-50/2G/320GB/6L2.2/15.6 AS5250-BZ479-CA = model; AS is Aspire W7HP64 = Windows Home Premium 64-bit AS = Aspire pre-installed software package? Other models show EMAS which appears to be an install package for an EMachines system - a brand Acer also owns. C-50 = AMD C-50 1.0GHz Dual-Core processor 2G = 2GB DDR3 RAM 320GB = 320GB hard disk 6L2.2 = ??? 15.6 = 15.6 inch LED screen The other main features don't appear to be mentioned: -DVD+/-RW drive -2-in-1 card reader -Gigabit Ethernet adapter -Wireless B/G/N
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#54 (permalink) | |
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Join Date: Feb 2009
Location: Wales, UK
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Goes to show, it's worth checking a particular manufacturers support information when shopping for a new laptop/desktop/tablet etc., it may have an influence on your decision. |
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#55 (permalink) | |
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Join Date: Nov 2009
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Bo |
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#56 (permalink) | ||||
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Join Date: Dec 2012
Location: Canada
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Only as a matter of interest and applicable to this specific problem; In that thread you directed me to, there are many computers suffering the same fate even with 4GB RAM. There are some new posts there today. Computer technicians are having a really hard time because people don't believe that this is a Microsoft muck up! Quote:
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Kind regards,
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Melita |
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#57 (permalink) | |
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Join Date: Dec 2012
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Hello Bo,
These seem to be the ideal methods for me too! I need a little more help about how to do this. Could you please explain the two methods that I have highlighted below. Quote:
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Melita |
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#60 (permalink) | |
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Join Date: Nov 2009
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For the other method, the one that you download the update and then run the installer in your PC, an easy way to do it would be to click More information (Mas information), on the right hand, that opens a link like the one below and depending on your computer system, you download the installer, run it and you are done. Anyway, I don't do it this way, I do it as I explained at the beginning of this post. https://support.microsoft.com/en-us/kb/3038314 Bo |
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