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-   -   Daily Mail lost! (https://www.techsupportalert.com/freeware-forum/general-computer-support/14830-daily-mail-lost.html)

Min 13. Jan 2015 08:51 AM

Daily Mail lost!
 
I wonder whether anyone could tell me why I have suddenly lost the Daily Mail website. I have Windows 7. This has happened in both IE and Firefox. I have cleared the caches in both an have changed to OpenDNS in the hope it might help. I can still get My Mail which I presume is a separate website.

torres-no-tan-magnifico 13. Jan 2015 02:14 PM

The Daily Mail website is up and running: http://www.dailymail.co.uk/home/index.html

HTH

Min 13. Jan 2015 04:34 PM

I know it is, but I haven't been able to access it for about a week. All I get is a blank screen.

kendall.a 13. Jan 2015 04:46 PM

I can reach that site just fine. Have you tried just using their ip address? Try either of these to see if they work:

66.110.33.153
66.110.33.184

Min 13. Jan 2015 07:21 PM

Thanks for the interest but neither helped I'm afraid.

jim 13. Jan 2015 07:35 PM

Try clearing the cookies for that site. Sometimes an ad blocker or Ghostery can cause a problem with a particular site. No problems here either.

deya 13. Jan 2015 09:08 PM

Have a look here;

http://www.isitdownrightnow.com/dailymail.co.uk.html

You could try the 'Troubleshooting Instructions'. See if that helps. Are you sure your ISP hasn't put in on block list? It has been known before - graphic content etc.

Min 14. Jan 2015 10:44 AM

I have cleared
cookies for the Daily Mail and all the suggestions given on the isitdownrightnow site.

I think I will just have to change my on-line newspaper!

Thanks for your suggestions.

deya 14. Jan 2015 03:45 PM

Min; are you in the UK? Seems odd that you can't access the site. By the ISP block list, I mean does your ISP provide a family filter, and if so do you subscribe to it? Because it has happened occasionally in the past with the Mail being added to family filters, also to DNS family filters, due to some of the content being deemed too graphic for youngsters to view. Strange, but true.

In light of recent events, and some of the images displayed on their site I can actually see why this could have happened - not saying it's right, but some of these filters can be sensitive to picking up stuff like that. Just a theory, seems odd that it's happened in this past week.

If you have CCleaner installed you could clear your DNS Cache and try the site then - maybe you already did that? Re-boot your system? Is it just the Mail, or are there other sites blocked? ... or, as jim suggested, is one of your extensions somehow blocking just that one?

Can't really see why it should be blocked, I have no problem accessing it at all.

Burn-IT 14. Jan 2015 08:27 PM

The Mail works for me!!

Min 15. Jan 2015 08:36 AM

I have done all those things deya. I disabled all my ad-related add-ons, I don't use the family filters on OpenDNS, I have cleared my cache on Firefox and IE and the DNS cache and I have used CCleaner. I am UK based. I have used the Daily Mail site for years with no trouble and can still use the My Mail site which is obviously a separate site. I just can't get the main Daily Mail site. All I get is a completely blank white screen and there is no small pulsing circle to show that the system is even trying to connect. I am not having problems with any other site and gan get the Daily Telegraph site perfectly.

Anupam 15. Jan 2015 11:38 AM

Which add-ons are you using on Firefox and IE?

Which antivirus or security software are you using on your system? You can try disabling it for a while and then see if the site opens.

Do you remember doing anything, or changing anything, before this problem started, which might have something to do with the issue?

If you have a second system, or smartphone, or something else, which uses the same internet connection, you can try opening the site on that device.

You can also talk to your ISP about this issue, to see if they might have blocked or filtered the site at their end for some reason.

Sope 15. Jan 2015 01:28 PM

Have you tried a different browser? I've come across a couple of sites recently that won't load in Firefox but will in IE?

Edit: scratch that comment, it looks like you've tried multiple browsers :o

MidnightCowboy 15. Jan 2015 04:13 PM

Just random thoughts but I'm wondering if your Hosts file has been altered in some way. Have you scanned your system with a quality secondary scanner such as Malwarebytes?

Min 15. Jan 2015 05:24 PM

Quote:

Originally Posted by MidnightCowboy (Post 107190)
Just random thoughts but I'm wondering if your Hosts file has been altered in some way. Have you scanned your system with a quality secondary scanner such as Malwarebytes?

Yes, I have done that.

Min 15. Jan 2015 05:31 PM

Quote:

Originally Posted by Anupam (Post 107181)
Which add-ons are you using on Firefox and IE?

Which antivirus or security software are you using on your system? You can try disabling it for a while and then see if the site opens.

Do you remember doing anything, or changing anything, before this problem started, which might have something to do with the issue?

If you have a second system, or smartphone, or something else, which uses the same internet connection, you can try opening the site on that device.

You can also talk to your ISP about this issue, to see if they might have blocked or filtered the site at their end for some reason.

I haven't yet tried disabling MSE but I will, thanks. I have run Malwarebytes and SuperAntiSpyware complete scans. I have also done the Microsoft look for errors and repair scan.

I can't remember changing anything but I suppose it is possible.

I will have a go at accessing the website with my phone.

I was using ISP DNS when this happened and changed to OpenDNS to see if it helped. I can always change back again and contact TalkTalk.

I will try these things and let you know the result.

Min 15. Jan 2015 05:40 PM

I have just found that I can access the Daily Mail via my phone.

deya 15. Jan 2015 06:13 PM

You could try re-boot your machine into 'Safe Mode With Networking' and see if the site will load then. If it works then that could suggest something other than DNS is causing the problem. Which firewall are you using, Min?

Anupam 15. Jan 2015 06:29 PM

Your phone uses the same internet connection as your PC? If yes, then something is wrong with the computer... some changed settings or DNS or something.

You can try the suggestion of deya.

Any other security software besides MSE, which might be interfering?

jim 15. Jan 2015 07:50 PM

My son recently had similar problems and found that some program was continually changing his Proxy settings. When he changed it back to normal (no proxy?) everything was fine. Just a thought.

Min 16. Jan 2015 06:19 AM

I have just found the answer to my problem. I was still logged in to the Daily Mail on my smartphone. Obviously you can't access the DM on the computer at the same time. When I logged out on the smartphone browser I was able to access the website on the computer. The whole thing was no big deal but it was very irritating.

Thank you all for your interest and help. :-)

MidnightCowboy 16. Jan 2015 06:33 AM

Glad you got it sorted. :)

Anupam 16. Jan 2015 10:01 AM

Glad too that you sorted the issue. But, it's really strange. Atleast the site itself should have opened on the PC, even if it did not let you login in your account.

Sope 16. Jan 2015 03:55 PM

Quote:

Originally Posted by Anupam (Post 107224)
Glad too that you sorted the issue. But, it's really strange. Atleast the site itself should have opened on the PC, even if it did not let you login in your account.

This ^^^^^^

Min 18. Jan 2015 08:33 AM

It does seem to have been the problem. I turned the wi-fi off on my phone and the DM site behaves perfectly on the computer. I will just not go back to the site on my phone.


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