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-   -   Daily Mail lost! (https://www.techsupportalert.com/freeware-forum/general-computer-support/14830-daily-mail-lost.html)

Min 15. Jan 2015 08:36 AM

I have done all those things deya. I disabled all my ad-related add-ons, I don't use the family filters on OpenDNS, I have cleared my cache on Firefox and IE and the DNS cache and I have used CCleaner. I am UK based. I have used the Daily Mail site for years with no trouble and can still use the My Mail site which is obviously a separate site. I just can't get the main Daily Mail site. All I get is a completely blank white screen and there is no small pulsing circle to show that the system is even trying to connect. I am not having problems with any other site and gan get the Daily Telegraph site perfectly.

Anupam 15. Jan 2015 11:38 AM

Which add-ons are you using on Firefox and IE?

Which antivirus or security software are you using on your system? You can try disabling it for a while and then see if the site opens.

Do you remember doing anything, or changing anything, before this problem started, which might have something to do with the issue?

If you have a second system, or smartphone, or something else, which uses the same internet connection, you can try opening the site on that device.

You can also talk to your ISP about this issue, to see if they might have blocked or filtered the site at their end for some reason.

Sope 15. Jan 2015 01:28 PM

Have you tried a different browser? I've come across a couple of sites recently that won't load in Firefox but will in IE?

Edit: scratch that comment, it looks like you've tried multiple browsers :o

MidnightCowboy 15. Jan 2015 04:13 PM

Just random thoughts but I'm wondering if your Hosts file has been altered in some way. Have you scanned your system with a quality secondary scanner such as Malwarebytes?

Min 15. Jan 2015 05:24 PM

Quote:

Originally Posted by MidnightCowboy (Post 107190)
Just random thoughts but I'm wondering if your Hosts file has been altered in some way. Have you scanned your system with a quality secondary scanner such as Malwarebytes?

Yes, I have done that.

Min 15. Jan 2015 05:31 PM

Quote:

Originally Posted by Anupam (Post 107181)
Which add-ons are you using on Firefox and IE?

Which antivirus or security software are you using on your system? You can try disabling it for a while and then see if the site opens.

Do you remember doing anything, or changing anything, before this problem started, which might have something to do with the issue?

If you have a second system, or smartphone, or something else, which uses the same internet connection, you can try opening the site on that device.

You can also talk to your ISP about this issue, to see if they might have blocked or filtered the site at their end for some reason.

I haven't yet tried disabling MSE but I will, thanks. I have run Malwarebytes and SuperAntiSpyware complete scans. I have also done the Microsoft look for errors and repair scan.

I can't remember changing anything but I suppose it is possible.

I will have a go at accessing the website with my phone.

I was using ISP DNS when this happened and changed to OpenDNS to see if it helped. I can always change back again and contact TalkTalk.

I will try these things and let you know the result.

Min 15. Jan 2015 05:40 PM

I have just found that I can access the Daily Mail via my phone.

deya 15. Jan 2015 06:13 PM

You could try re-boot your machine into 'Safe Mode With Networking' and see if the site will load then. If it works then that could suggest something other than DNS is causing the problem. Which firewall are you using, Min?

Anupam 15. Jan 2015 06:29 PM

Your phone uses the same internet connection as your PC? If yes, then something is wrong with the computer... some changed settings or DNS or something.

You can try the suggestion of deya.

Any other security software besides MSE, which might be interfering?

jim 15. Jan 2015 07:50 PM

My son recently had similar problems and found that some program was continually changing his Proxy settings. When he changed it back to normal (no proxy?) everything was fine. Just a thought.


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