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Old 30. Nov 2014, 02:03 PM   #1 (permalink)
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Default Can't stop Blackberry Desktop from installing

Early this year I was given my daughter's old Blackberry Torch phone. Great job and does pretty much all I want. Installed BB Desktop to use as backup etc. It worked fine for some while and then had problems. Cutting out interim details I decided to uninstall it. Wouldn't let me. Tried to repair/reinstall - wouldn't let me. Meantime it has gone from the Control Panel program list so other uninstallers etc. can't do anything. On clicking certain links or trying to run certain WAV files or other random files I keep getting the error "Please wait while Blackberry Desktop is installing" or similar. Takes about 20 "cancel" clicks to stop it and then can't access what I was trying to do in the first place. Decided it was time for drastic action and edited all startup options etc. and deleted all relevant folders and then edited the registry with a GOOD registry editor that allows you to change permissions etc. and deleted ALL references to Blackberry or RIM. So, as far as I can tell, there should be NOTHING BB or RIM related left on my win7 32 bit desktop PC. However, the damned BB desktop STILL keeps trying to install. Been working on this for a couple of weeks now. I understand Blackberry themselves always charge for help so not going to them to pay for stuff to fix what THEIR software did to my machine. Any help would be appreciated but please be aware that I have tried just about ALL uninstallers/editors etc. so I really need advice from someone with expert knowledge rather than being pointed towards software which "may" be able to help.
Thanks in advance.
Jim.
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Old 30. Nov 2014, 04:24 PM   #2 (permalink)
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Have you attempted using a system restore point from before you installed BB Desktop?
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Old 30. Nov 2014, 04:32 PM   #3 (permalink)
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No, because we are talking months ago and I wil lose too much. As I said, I have tried ALL the obvious solutions. I assume it is something in windows/installer but I don't know how to identify details of programs in there. I think deleting them all will probably give me more problems (updates etc).
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Old 30. Nov 2014, 04:47 PM   #4 (permalink)
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Jim, here are two possible solutions. Please read the pages fully.

http://www.tweaking.com/content/page...installer.html

http://www.infocellar.com/winxp/MSIfix.htm

The second site I think was for WinXP, but it still might work.
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Old 30. Nov 2014, 05:33 PM   #5 (permalink)
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Since I posted earlier I have managed to identify, delete and then later restore the files in windows installer and the problem is not there.
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Old 01. Dec 2014, 08:05 PM   #6 (permalink)
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After much research I have identified that the problem is in the Resiliency module of Windows Installer and, I believe, there is no real way to satisfactorily eliminate it. The problem came with the original installation of the software. All I could do/have done is disable Windows Installer completely and will have to re-enable it if I need to install something. Unless anyone comes up with something better..............
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Old 02. Dec 2014, 12:11 PM   #7 (permalink)
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IIRC, a couple of years ago I came across pretty much the same problem when asked to fix a friend's PC. The Blackberry software installer was stuck in a loop.
I fixed it using Windows Installer Cleanup Utility. It's no longer available from Microsoft but it's still available here. You do need to be careful when using it though which I think is one of the reasons Microsoft pulled it?
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Old 02. Dec 2014, 03:29 PM   #8 (permalink)
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Tried it - didn't work. According to MS the problem occurs at the installation of the software (BB in this case).Once the "check and repair" function is installed then even MS have no real way to remove it without major reprogramming. They actually advise that disabling Windows Installer until you need to use it is probably the best way in most circumstances.
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Old 02. Dec 2014, 03:45 PM   #9 (permalink)
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That's a shame, disabling it isn't much of a solution
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