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Old 08. Dec 2014, 09:41 AM   #11 (permalink)
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Given that speccy failed on the hard drive, a faulty disk remains a real possibility.

I would consider spending a small amount of money to get another drive. Then clone the current drive and make the new drive the boot drive.
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Old 08. Dec 2014, 03:21 PM   #12 (permalink)
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Originally Posted by Remah View Post
Given that speccy failed on the hard drive, a faulty disk remains a real possibility.

I would consider spending a small amount of money to get another drive. Then clone the current drive and make the new drive the boot drive.
If it's faulty does that mean it's toast? I could get another hard drive for a few pounds just to start it, but if it looks like i need to replace the whole thing it might be worth investing in a complete replacement for it?

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Old 08. Dec 2014, 08:10 PM   #13 (permalink)
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From the specs your computer could be useful for years to come if you can fix the problem(s). If you are happy to replace and don't want to spend time resolving the issue(s) then that an easy way to sidestep the problem solving.

Rereading your posts, other issues still seem more likely:
  • CPU problem seems most likely since the problems didn't surface immediately you started working
  • other system board problem
  • faulty memory
  • corrupted or faulty disk seems much less likely since you run those checks
Even so, a second disk is useful even if the current disk is OK. A second disk can be used for improving performance (e.g. move your document folders to it and/or put the virtual memory paging file on it) and additional storage options like storing backups.

For the next diagnostic check, I would try to restart in safe mode so you can attempt a shut down that loads minimal drivers and other software. If it works OK then you know that the problem is probably software that is being loaded during a normal startup. It is possible that some files are damaged in which case you can uninstall and reinstall software until it is resolved.

I would also check the Windows event logs to see if there is an obvious problem there.
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Old 23. Mar 2015, 01:25 AM   #14 (permalink)
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Well, back after another unexpected absence. I followed up your suggestions and was able to shut down the computer successfully multiple times from safe mode. While in safe mode i uninstalled everything i could from the month before the trouble started, although for 2 programs i had a windows installer error message. For these i started up the PC properly and uninstalled one, but having the PC slow down to crawl speed repeatedly while trying to do the same with the last program (quicktime 7) i lost patience and still have not uninstalled it. The PC still gets stuck at the shut down screen if i let it load fully though.

For the events log, i found it, but i really have no idea what i'm looking for. I noticed a power cut critical warning kept showing up, but i'm pretty sure that was me doing the hard shut downs after it hung.
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Old 23. Mar 2015, 02:09 AM   #15 (permalink)
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After making many changes, I'd do some housekeeping after making sure that I have a complete backup of the disk drive:
  • After uninstalling many programs I delete all the program folders for those programs.
  • I run CCleaner to delete unneeded files. Some of those files can contribute to problems. Select Cleaner | Analyze to see what will be deleted or Cleaner | Run Cleaner to delete those files.
  • CCleaner can also identify startup programs that you don't need to run anymore. It also shows those programs that still have startup entries but which have actually been removed already. Select Tools | Startup and disable or delete the items you don't need. If you're not sure which ones to delete then ask in this thread.
  • CCleaner can also do a registry scan which I would use to identify the entries that remain after an uninstall for specific programs. It's under Registry | Scan for issues.
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Old 23. Mar 2015, 04:42 PM   #16 (permalink)
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Have done all of the above, the pc is still very sluggish and will not shut down. Is this still likely to be a hardware issue or does it now look more like a software issue? Am at the point where I'm thinking a format and clean install may be the best solution?
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Old 24. Mar 2015, 12:02 AM   #17 (permalink)
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As we've advised in earlier posts you need to eliminate hardware as the source of the problems. So have you run hardware diagnostics on the memory and disk to confirm that they don't have problems?

If it is hardware problems then no amount of clean installs and reconfiguration will fix it. But if hardware diagnostics find no problems then the issues are probably software and configuration which a clean install can fix.

Your slow down can be due to errors which produce waits and retries and, if the problem is bad enough, timeouts and finally error messages. All this can slow your system but it could be something else like a "bad" program hogging CPU processing time.
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Old 27. Mar 2015, 01:02 PM   #18 (permalink)
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Quote:
Originally Posted by Remah View Post
As we've advised in earlier posts you need to eliminate hardware as the source of the problems. So have you run hardware diagnostics on the memory and disk to confirm that they don't have problems?

If it is hardware problems then no amount of clean installs and reconfiguration will fix it. But if hardware diagnostics find no problems then the issues are probably software and configuration which a clean install can fix.

Your slow down can be due to errors which produce waits and retries and, if the problem is bad enough, timeouts and finally error messages. All this can slow your system but it could be something else like a "bad" program hogging CPU processing time.
All the hardware diagnostics i could run came back clean, and others timed out or stopped responding, but in the same way that the other programs did, which seemed to be because of a massive system slowdown. Anyway i bit the bullet and wiped the system and did a clean install. So far everything is running fine again and have had no more issues, so looks like it was software related.

I think my next step is to learn how to do a disk image restoration to save the hassle of having to reinstall the whole thing from scratch, but i'll ask that question in a new thread. Thanks for your time and help though, to all of you.

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