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Old 19. Sep 2014, 02:11 PM   #1 (permalink)
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Default Problem with Outlook

A few weeks ago I discovered I was having a problem with Office Outlook for about the previous two weeks. I was receiving emails but my replies and original emails were not going out even though my "Sent" folder indicated that they had. I contacted Xplornet, my ISP here in Canada whose tech support person I spoke to said that since it worked OK using Xplornet Webmail the problem had to be with Microsoft Outlook. I spoke to an Outlook tech lady who did every analysis possible including downloading Office Professional. She also uninstalled Superantispyware which is a free anti-malware download that was recommended to me by Office Depot in Gulf Shores Alabama where we avoid Canadian winters for three months. She also uninstalled Bit Defender, my anti-virus program in case that's where the problem was and set up Microsoft Security Essentials which is an anti-virus program that's part of my Windows 7. Absolutely nothing solved my problem so a started up a gmail account which I now mainly use but I also use Xplornet Webmail to keep that address going although I'd much prefer to be able to use Outlook which is vastly superior. I did a total scan of my laptop last night with Microsoft Security Essentials which took several hours to complete and found absolutely no problems. I then scanned with Superantispyware which found 261 problems with 6 being critical which I think says a lot about the weakness of Security Essentials but what do I know being a 70 year old technopeasant. I can't help but suspect that the problem is with Xplornet since the problem wasn't solved by updating to Office Professional. Xplornet also told me that they had recently made changes to their email service and had had some problems for a short while after that although the changes, so they claimed, were only graphic changes. I guess it's possible that the problem could only be with my Outlook with them unless they had other customers with Outlook problems. I'd like to get back to using my Bit Defender although I don't know from a cost point of view if that means starting from scratch at a higher cost instead of renewing at [price edited] for 2 (or was it 3) computers. Bit Defender doesn't expire for another 74 days although it's still on my wife's computer. So I guess I have two questions:
1) Does anyone have any suggestions as to what my Outlook problem might be and how can it be rectified. I'm not expecting a solution since both my ISP and Outlook can't solve it and I might have to right it off to demons.
2) Can I renew Bit Defender rather than start all over again since it was uninstalled.
Thanks in advance
Canadave

Last edited by Anupam; 19. Sep 2014 at 02:42 PM. Reason: Edited price of commercial software
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Old 19. Sep 2014, 02:24 PM   #2 (permalink)
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We are unable to provide support for commercial programs so regarding Bitdefender, you will need to contact them for that.
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Old 19. Sep 2014, 02:27 PM   #3 (permalink)
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I never used Outlook, so I am afraid I cannot help you with that... maybe someone else will.

I can just suggest that maybe try setting up Gmail on your Outlook, and see if there is any problem with using Gmail with Outlook. If there is, then something is wrong with Outlook itself. If not, then problem might be with ISP mail server, or some setting regarding that server on your Outlook.

As for BitDefender, it's a commercial software and we do not help with commercial software, as MC says.

Superantispyware finding more results does not mean MSE is bad. One is anti-spyware, and other an antivirus, so there are stuff which one might catch, and the other may not. Superantispyware detects the tracking cookies as malware too, so that might be the cause for such number of results. Just be careful to read and evaluate what it shows, and what to remove. If you cannot understand, take help.
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Last edited by Anupam; 19. Sep 2014 at 02:43 PM.
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Old 19. Sep 2014, 07:02 PM   #4 (permalink)
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You should use the Web-based interface to the email accounts you have defined in Outlook. For example, if your account is canadave@outlook.com then login to that account on outlook.com and try sending an email without using the Outlook program. If it works then the problem is not with your email account but with Outlook.
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Old 21. Sep 2014, 12:11 AM   #5 (permalink)
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When I spoke to the Outlook tech support she tried setting up my gmail account to use Outlook and that didn't work.
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Old 21. Sep 2014, 02:29 AM   #6 (permalink)
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Quote:
Originally Posted by Canadave View Post
When I spoke to the Outlook tech support she tried setting up my gmail account to use Outlook and that didn't work.
That doesn't tell you anything about your existing accounts and Outlook.

There are many reasons why a new account doesn't setup correctly. It could be a different issue than the problem that now affects the previously working relationship between your existing email account and Outlook.
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