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Old 01. Apr 2014, 03:58 AM   #1 (permalink)
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Default Help with malware infection

I have a Trojan.
I am not computer savy.
Yesterday I used two Malware programs to get rid of it, then I did a system restore.
My computer was back to normal.
Great now I am a genius!
Not so, things are disappearing and appearing.
I have a DLL error and I am missing a driver now.

I have Vista.

I want to do this using free programs, if not I have to call in the technicians.

Last edited by MidnightCowboy; 01. Apr 2014 at 06:09 AM. Reason: Commercial service reference edited out
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Old 01. Apr 2014, 08:46 AM   #2 (permalink)
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See these guides:

http://www.techsupportalert.com/cont...d-computer.htm
https://www.techsupportalert.com/con...oval-guide.htm
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Old 01. Apr 2014, 09:13 AM   #3 (permalink)
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Welcome to the forum.

Which two anti-malware programs did you use to get rid of the malware?

I dont understand why you performed a system restore after you performed the scan with anti-malware. Chances are that the restore point had infection and your computer would be again infected.

Also, when malware infection occurs on a system, it's better to turn System Restore off. It's because malware often hide there, and there is a high probability of the infection returning.

I cleared infection from a Vista system just a few days ago. I will list some tools using which you can get rid of malware.

First in list would be Hitman Pro: http://www.surfright.nl/en/hitmanpro

It is quite efficient in catching malware, and if you register for the free version, it will let you remove the infection for 30 days.

MalwareBytes Antimalware: http://www.malwarebytes.org/free/

This is also a very reputed and excellent tool to detect and remove malware. Run scan with it.

You can scan for rootkits on your system with Tdsskiller from Kaspersky. Download from here:

http://www.bleepingcomputer.com/download/tdsskiller/

It will scan and show results in case of infection. However, I will caution you to evaluate the results carefully before removal.

In case the malware process remains in memory, it can be hard to clean malware. So, to remove such processes, you can use Rkill. Download from here:

http://www.bleepingcomputer.com/download/rkill/

This is just an application to remove malware process from memory and it is not a malware scanner. It would be good to run this tool first, and then run the scans with anti-malware software, so that they can remove the infection easily.

Finally, you can also use rescue CDs from Kaspersky and BitDefender to scan your system. Download from here:

Kaspersky Rescue CD: https://support.kaspersky.com/4162

BitDefender Rescue CD: http://download.bitdefender.com/rescue_cd/

These CDs are downloadable in ISO format, which means this is an image format, and you will have to burn the ISO file on a CD, and then once the CD is burnt, boot your computer from the CD, and then run the scan.

To solve the dll errors, you can run a system file checker scan on your system. For this, you will need the original CD of your OS, i.e. Vista in your case. The system file checker has to be run from a command prompt. Here's how you can run it:

http://pcsupport.about.com/od/toolso...fc-scannow.htm

For missing drivers, you can download the drivers for your system from the site of your motherboard, or site of your laptop (if it's a laptop), and then install the drivers.

In case you need assistance with detection and removal, you should post in BleepingComputer forum, where security experts will provide you guidance for free.

http://www.bleepingcomputer.com/foru...-what-do-i-do/

Good luck.
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Old 01. Apr 2014, 02:34 PM   #4 (permalink)
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Sassie, by your own admittance you are not computer savvy. If you don't know how to use special tools to remove the trojan you could mess things up more. IMHO, it is best to seek help from Bleeping Computer. The link is provided at the end of Anupam's post. The experts there specialize in helping people to remove malware and will guide you through the whole process step by step.
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