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Old 23. Mar 2014, 04:58 AM   #1 (permalink)
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Question Win 7 Home Premium Question

OK, I am providing tech support to a friend for his Win 7 box.
He has a Windows 7 Home Premium machine and an HP Deskjet 2050 All-in-One Printer series - J510.
Now, when he uses the driver from the disk that came with it, he cannot check the ink levels but can print from the photos app in Win7.
But, when he updates to the latest driver for the device from HP, he can check ink levels, but CANNOT print anything from the photos app, but can print from other programs and stuff.
The app does see the printer, but when you print from it, it claims it sent it to the printer, BUT it never shows up in print queue and never prints.

So, I told him I would run it by everyone on here and see if any ideas pop up.
Because it has me completely stumped.

So, if anyone here has ideas, I am DEFINITELY open to hearing them.

Thanks.
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Old 28. Mar 2014, 06:24 PM   #2 (permalink)
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Unhappy Well Now.....

OK, considering the "absolute silence" on here, and with the few items I found on a MS forum on I believe TechNet, I now understand why there has been nothing in response to this.

Apparently this is an issue thaat reside SOLELY with Microsoft. As, from those TechNet items it affects a lot of different printer.

So, they must step up and figure it out and fix it.

Oh, thats right, we are dealing with MS here, they never get to it UNLEss it is giving them a black eye or something in the press. Those TechNet articles had been posted QUITE a while back (now like 5 or 6 MONTHS) and they HAVE NEVER RESPONDED.
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Old 29. Mar 2014, 12:17 AM   #3 (permalink)
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I have been watching like you for any reply. I could say nothing to help but I have been using computers and printers since the 80s and have NEVER had a printer that didn't give some sort of problem. That is pcs and printers at home and at different work places. Not a helpful comment I'm afraid but I sympathise.
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Old 30. Mar 2014, 10:01 AM   #4 (permalink)
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I would also point out that Microsoft use drivers provided by the Printer manufacturer. The only thing that MS do is their own testing before they will release them.
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Old 30. Mar 2014, 01:57 PM   #5 (permalink)
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Quote:
Originally Posted by Burn-IT View Post
I would also point out that Microsoft use drivers provided by the Printer manufacturer. The only thing that MS do is their own testing before they will release them.
Yes, but with all I have seen online, the people and my friend are using the drivers supplied by the printer manufacturer. It would appear to be Microsoft's court because their program (Photo Viewer) seems to be suffering from the inability to communicate with the printers. And the single and most important piece of evidence was the fact that it was NOT just one manufacturer's printer having issues, it was MULTIPLE manufacturers printers.
So, that simply points the finger where it belongs: Microsoft.
As usual, they failed to address this and fix it, instead they spend all their time pushing Win8/8.1 on people. IF the evidence existed that 8/8.1 actually took care of this issue, I would be a wee bit less angry about this blatant disregard for their customers.
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Old 31. Mar 2014, 04:30 PM   #6 (permalink)
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what exactly is the photos app? if the newest driver works for everything but that one, I suspect it is the app and not the driver/microsoft being at fault

can you reinstall photo app or use another one?
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Old 01. Apr 2014, 02:22 AM   #7 (permalink)
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Quote:
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what exactly is the photos app? if the newest driver works for everything but that one, I suspect it is the app and not the driver/microsoft being at fault

can you reinstall photo app or use another one?
Well, I should have changed that, it's the Photo Viewer in Windows 7.
Secondly, it IS the program at fault..therefore MS is at fault.
As stated before, I have seen on their own TechNet forum a boat load of people complaining about this and it is not just one printer or brand of printer.
Next, the friend I am doing tech support for is NOT very computer literate.
I do not have that much experience with 7, and I really do not relish the thought of trying to replace photo viewer with a 3rd party program.

As to reinstall, I am not even sure that is possible and as stated with number of complaints pertaining to it I seriously doubt it would even help.
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Old 01. Apr 2014, 09:19 AM   #8 (permalink)
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As I see it, it's the responsibility of the hardware manufacturer to provide proper driver so that it runs nicely with the OS.

There is a tool called "HP Print and Scan Doctor" available from HP for the printer, for troubleshooting printing and scanning problems. Maybe that tool can be run to see if a solution can be found.

A third party image viewer program can also be used to check if printing is possible from that image viewer or not.
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Old 01. Apr 2014, 01:26 PM   #9 (permalink)
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Quote:
Originally Posted by Anupam View Post
As I see it, it's the responsibility of the hardware manufacturer to provide proper driver so that it runs nicely with the OS.

There is a tool called "HP Print and Scan Doctor" available from HP for the printer, for troubleshooting printing and scanning problems. Maybe that tool can be run to see if a solution can be found.

A third party image viewer program can also be used to check if printing is possible from that image viewer or not.
Um, as stated in OP I found that EVERYTHING else can print. JUST the Photo Viewer program has arbitrarily decided to just say no to printing.

So, as I asserted in the post you responded to, it is indeed MS's fault that Photo Viewer has issues with communicating with the printer.

Every program OTHER than PV can and will print, just PV says essentially "take a hike" so MS needs to figure it out and fix it.

Unless like I stated earlier, this is also intentional so as to irk people just a little and just maybe "force" them to eventually go to Win8/8.1. Which I honestly would not put it past them.
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Old 01. Apr 2014, 01:39 PM   #10 (permalink)
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Quote:
Originally Posted by CyberWolf64 View Post
Unless like I stated earlier, this is also intentional so as to irk people just a little and just maybe "force" them to eventually go to Win8/8.1. Which I honestly would not put it past them.
I think this is taking the MS bashing a little too far. I don't think they would do such a little thing, like not printing to the printer with its latest driver from the default image viewer program, to just "irk" people to take to Windows 8.

I am sure they could resort to a whole lot of other things if their intention was to push people to buy Windows 8.

Let's be realistic.

Why not try emailing HP support and see what they have to say about this.
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