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Old 09. Jan 2014, 12:11 AM   #1 (permalink)
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Default HELP usb ports wont work after Macrium reflect

I have a Dell Latitude with Win7-Pro 32bit, after using Macrium reflect to make an image backup to a Seagate 3 Terabyte Hard drive, my USB ports stopped working, This happened on Dec 18, and I was traveling, so i did not need my usb ports. Now I am back, to work and i cant get anything (printer, scanner, external hard drive, jump drive) to work. Is their a fix for this?


Computer OS: Windows 7-Pro 32bit
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Additional information to your question: I have run full scans with Malwarebytes, Super-anti-spyware, Avast, ADWcleaner, WiseRegistyFix, WinUtilities, and Updated all out of date drivers that have anything to do with USB ports. Also. tried the power option control panel for usb power that was listed on Gizmos
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Old 09. Jan 2014, 03:01 AM   #2 (permalink)
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You've linked this to Macrium Reflect when there are other more likely sources.

As you've lost all ports it is more likely to be a hardware problem:
  • the USB controller which would affect all ports.
  • the USB fuse - USB 1 and 2 tend to have one 'fuse' for multiple ports whereas USB 3 usually has one 'fuse' per port. Technically, it may not be a fuse but a more expensive electrical protection IC.

Some electrical protection (e.g. polyfuses) restores itself slowly over time or uses a lower voltage. So if you want to test a port use a low voltage device like a or mouse rather than a USB drive.
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Old 09. Jan 2014, 06:15 AM   #3 (permalink)
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I've known this to happen after using registry cleaning software. Reverting to an earlier restore point fixed the issue in one instance, but in others not. Sorry, this is the limit of my knowledge on this subject and probably not much help anyway.
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Old 09. Jan 2014, 06:37 AM   #4 (permalink)
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Quote:
Originally Posted by Remah View Post
Some electrical protection (e.g. polyfuses) restores itself slowly over time or uses a lower voltage. So if you want to test a port use a low voltage device like a keyboard or mouse rather than a USB drive.
I corrected my last comment - I don't know how I lost a whole word
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Old 09. Jan 2014, 10:05 AM   #5 (permalink)
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Dell tech support had me do some downloads and plu in a mouse when it didnt work, They said that they would be indtalling a new motherboard for me
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