Laptop freezes

imstealth9 · 17. Oct 2013, 06:25 AM

My laptop freezes about 70% of the time when I log onto a new website. This started about a month ago after I started a new online class

MidnightCowboy · 17. Oct 2013, 06:42 AM

What is your operating system?
What is the URL for the online class you are using?
Which web browser are you using?
Define "freeze". Does the mouse still function, can you open files or is it just the web browser that freezes?
Please give examples of the URL's that cause this freeze when you visit them.
Define "log onto". Are these sites you have registered on, or are you just trying to open their home page as a normal user?
Do you have a third party firewall installed and if so which one?
What other security software have you installed?

Joe A.TT · 17. Oct 2013, 03:41 PM

imstealth9, I've read both of your posts. The first thing that comes to mind is there's probably some sort of spyware/malware on you laptop. However, without more details I'm just guessing. As MidnightCowboy indicated, you really need to provide more details. Please read this.

imstealth9 · 18. Oct 2013, 03:41 AM

Quote:

Originally Posted by MidnightCowboy

What is your operating system?
What is the URL for the online class you are using?
Which web browser are you using?
Define "freeze". Does the mouse still function, can you open files or is it just the web browser that freezes?
Please give examples of the URL's that cause this freeze when you visit them.
Define "log onto". Are these sites you have registered on, or are you just trying to open their home page as a normal user?
Do you have a third party firewall installed and if so which one?
What other security software have you installed?

I will look into it right away. But it happened yesterday when I logged on to this site for the first time. And this morning when I went to pay my Washington Gas bill right as I got to "pay now". Which is strange since I have Wash Gas on my favorites but the last time I was on that site was Sept 18.
I couldn't do anything. Couldn't even log off.
I'm using Windows 7 on a Inspiron laptop.
Not sure what type of firewall I have, and I'm using Kapersky virus protection and that is it as far as I know

MidnightCowboy · 18. Oct 2013, 06:36 AM

This is a known issue with Kaspersky so as a first step I would contact their support as we do not offer advice about paid products here.

I would also make sure your Kaspesrky is fully up to date and then run a full scan with it.
I would also install the free version of Malwarebytes, update it and then run a full scan with this too.

joeguru · 18. Oct 2013, 11:17 PM

Quote:

Originally Posted by MidnightCowboy

This is a known issue with Kaspersky

If the AV is suspect you could disable it then see if the problem persists.

Also reboot, press F8 before windows starts, select safe mode with networking then see if the problem persists. Beware the graphics will look poor. But in this mode you will know if something is loading that causes the problem. Just a thought.

17. Oct 2013, 06:25 AM	#1 (permalink)
imstealth9 Member Join Date: Oct 2013 Posts: 3	Laptop freezes My laptop freezes about 70% of the time when I log onto a new website. This started about a month ago after I started a new online class

17. Oct 2013, 06:42 AM	#2 (permalink)
MidnightCowboy Site Manager Join Date: Aug 2008 Location: South American Banana Republic, third bunch from the left Posts: 15,367	What is your operating system? What is the URL for the online class you are using? Which web browser are you using? Define "freeze". Does the mouse still function, can you open files or is it just the web browser that freezes? Please give examples of the URL's that cause this freeze when you visit them. Define "log onto". Are these sites you have registered on, or are you just trying to open their home page as a normal user? Do you have a third party firewall installed and if so which one? What other security software have you installed? __________________ Buy a Hoover and prove technology sucks.

18. Oct 2013, 06:36 AM	#5 (permalink)
MidnightCowboy Site Manager Join Date: Aug 2008 Location: South American Banana Republic, third bunch from the left Posts: 15,367	This is a known issue with Kaspersky so as a first step I would contact their support as we do not offer advice about paid products here. I would also make sure your Kaspesrky is fully up to date and then run a full scan with it. I would also install the free version of Malwarebytes, update it and then run a full scan with this too. __________________ Buy a Hoover and prove technology sucks.

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17. Oct 2013, 03:41 PM	#3 (permalink)
Joe A.TT Senior Member Join Date: Oct 2012 Posts: 1,028	imstealth9, I've read both of your posts. The first thing that comes to mind is there's probably some sort of spyware/malware on you laptop. However, without more details I'm just guessing. As MidnightCowboy indicated, you really need to provide more details. Please read this.