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Old 17. Jun 2013, 07:58 PM   #1 (permalink)
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Default Google Chrome totally unresponsive

I admit that this was due to my own stupidity, but can someone please help?
I responded to an official looking Google chrome security update and my security didn't detect that it was malware. Now I have a totally unresponsive version of Chrome. I have uninstalled Chrome 3 times and rebooted, then attempted to download from the google site, but still get the same plain screen instead of the real Chrome. On my last uninstall, I went through the procedure to manually delete Chrome, I even went a step farther and deleted all Google references in my computer and then did a another system restore back to 6/13/13 (4 days ago) Same result. Please help! Thanks.
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Old 17. Jun 2013, 10:04 PM   #2 (permalink)
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Hi Swoop,

Welcome to the forum. We are a freeware site and I'm not sure we can help with malware removal. IMHO, you should seek help from a site that specializes in malware removal like Bleeping Computer. You will have to register on their forum and post your help request in the appropriate sub-forum. Good luck.
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Old 18. Jun 2013, 12:27 AM   #3 (permalink)
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Thanks, Joe. I'll try that. I found your forum and thought that since Chrome is free, maybe someone could help me.
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Old 18. Jun 2013, 02:17 AM   #4 (permalink)
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Yes, Chrome is free, but dealing with malware is a totally different kettle of fish. There are persons who devote 24/7 on these types of forums and they are highly experienced otherwise they won't be approved by the site to be helping people. I feel you will be in good hands there. Just make sure you follow their instructions closely.
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Old 18. Jun 2013, 03:12 AM   #5 (permalink)
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Hi it's not yet confirmed if there is malware present on your system, so am going to think otherwise.

Check out this official uninstall procedure to completely remove all traces of Chrome, then try to install again after rebooting.
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Old 18. Jun 2013, 04:35 AM   #6 (permalink)
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Swoop its true your issue isn't known, but if you want to scan for peace of mind try this; http://www.superantispyware.com/download.html. I am writing reviews for our best free adware/spyware/scumware category and I think this one would work for you to detect and remove any of these types of threats.
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Old 19. Jun 2013, 06:02 AM   #7 (permalink)
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Deleted all Google references? All folders with the word Google? All registry entries with the word Google?

Do you have anyway of investigating the "security update"? Can you upload it to virustotal? Did it install any new processes?
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