Gizmos Freeware Reviews  

Go Back   Gizmo's Freeware Forum > Freeware Forum > General Computer Support

Reply
 
Thread Tools Display Modes
Old 22. Mar 2013, 10:43 AM   #1 (permalink)
Nen
Member
 
Join Date: Oct 2012
Posts: 9
Exclamation Registry PROBLEMS after uninstalling with Geek Uninstaller

Hi there


Iīve been using Geek Uninstaller since have it recommended here, and always have worked fine.

BUT now, after using it to uninstall BitDefender, I am having this registry errors (Windows XP):


1. No audio. When I open the Soundmax control panel it says "No Soundmax audio present"...

2. My Startup programs donīt load anymore @ windows start (those I have in my Startup folder).

3. My new Antivirus (Avast) and Firewall (Comodo) also donīt load @ windows startup.



Iīm using Dial-a-fix tool to detect registry and dll errors, but donīt know if I have to find and download those dllīs it says are corrupted...


Please HELP
Nen is offline   Reply With Quote
Old 22. Mar 2013, 10:58 AM   #2 (permalink)
Editor
 
George.J's Avatar
 
Join Date: Oct 2010
Posts: 1,950
Default

Geek Uninstaller is a fairly safe program, since it doesn't do an in-depth scan of the registry (Free version) and I've been using it for months without any problems. Are you sure that these problems started after uninstalling BitDefender? Are you using the free version of Geek Uninstaller?

How about doing a system restore to the point just before you uninstalled BitDefender and see if it turns out normal?
__________________
If you seek for attention, do common things in life in an uncommon way!
George.J is offline   Reply With Quote
Old 22. Mar 2013, 11:11 AM   #3 (permalink)
Nen
Member
 
Join Date: Oct 2012
Posts: 9
Default

Yes to all.

It was right after the reboot, after the Bitdefender uninstalling...

Also, my System Restore does not work. Iīve tried all of the points available, and just says that it canīt restore to that point.
Nen is offline   Reply With Quote
Old 22. Mar 2013, 11:20 AM   #4 (permalink)
Nen
Member
 
Join Date: Oct 2012
Posts: 9
Default

Iīm doing a online scan with Trend Micro Housecall. No threats found after Quick Scan.

Doing a Full System Scan now...


PS: I think my problems have to do with registry and dll problems...
Nen is offline   Reply With Quote
Old 22. Mar 2013, 07:35 PM   #5 (permalink)
Senior Member
 
Join Date: Oct 2012
Posts: 1,028
Default

While I can't offer much suggestions to help you in your present predicament, I believe antivirus programs should always be uninstalled in the manner prescribed by the developer. Looking at BitDefender's site, I see they recommend using either Windows own Add & Remove app or their own uninstall utility.

If I may hazard some guesses, I'd say that either:
- Geek Uninstaller removed things that it wasn't suppose to remove,
or
- Some remnants of Bit Defender were left that is conflicting with your new AV.
When I had much less experience, I had a computer lock-up on me because I didn't follow the proper procedure to uninstall one AV before installing the other. The only way I resolved it was to re-install Windows from the CDs, with the consequent loss of my files (thankfully these didn't amount to much, lol ). I learned a good lesson there. In your case, the computer is still booting so you have the fall-back of copying your files & folders to another medium, if you have to resort to the worse.

I don't know what you are doing the full scan with, but Trend Micro Housecall scans for malware. That is, I'm not aware that it looks for and fixes Windows errors, whether in the registry or whatever. I would think if you are trying to find and fix errors in Windows you should be running a utility geared for that. In the past I remember using one called Fix It Micros from Microsoft when I had a problem. I don't know if the same utility can be used for XP, but I guess you can search on Microsoft's site for that. Also, there was this recent article by rob.schifreen that may make searching Microsoft's site a bit easier.

My personal feeling is that you should uninstall your new AV and firewall; re-install & uninstall Bit Defender; then install the new AV and firewall again, all in the recommended way, and see if you still have the same issues.

Good luck.

P.S. I don't recall ever seeing an article where Geek Uninstaller was recommended. Some of our members may have used it and recommended it, but those are personal recommendations and cannot be taken as being officially recommended by Gizmo's Freeware (IMHO).
Joe A.TT is offline   Reply With Quote
Old 22. Mar 2013, 11:55 PM   #6 (permalink)
Site Manager
 
MidnightCowboy's Avatar
 
Join Date: Aug 2008
Location: South American Banana Republic, third bunch from the left
Posts: 15,368
Default

Quote:
Originally Posted by Joe A.TT View Post
While I can't offer much suggestions to help you in your present predicament, I believe antivirus programs should always be uninstalled in the manner prescribed by the developer. Looking at BitDefender's site, I see they recommend using either Windows own Add & Remove app or their own uninstall utility.
I would add a vote for this too.

Incidentally, Geek is about to be added to our main site uninstaller review. This category currently has no editor but one of our other team members has graciously offered to do the write-up in response to user suggestions.

In general terms, all third party uninstallers carry a degree of risk. This risk is multiplied by many times if the system in which they are running is poorly maintained or already displaying Windows errors. The same applies when using something like Revo in advanced mode without knowing exactly which registry entries and other system files are safe to remove.

Again in general terms, antivirus programs can be highly sensitive to leftovers of previous security software or systems containing errors as highlighted above. The best possible scenario is to install your antivirus and/or HIPS containing firewalls into a new install of Windows. Admittedly this can involve a lot of extra work but when you balance this against the number of issues like this that are reported, it is time well spent.
__________________
Buy a Hoover and prove technology sucks.
MidnightCowboy is offline   Reply With Quote
Old 23. Mar 2013, 02:56 AM   #7 (permalink)
Been Here Since the Begin
 
kendall.a's Avatar
 
Join Date: Apr 2008
Location: Colorado, USA
Posts: 2,345
Default

Quote:
My personal feeling is that you should uninstall your new AV and firewall; re-install & uninstall Bit Defender; then install the new AV and firewall again, all in the recommended way, and see if you still have the same issues.
I concur with this recommendation. It might work.
__________________
Been here since the beginning.
kendall.a is offline   Reply With Quote
Old 23. Mar 2013, 03:22 AM   #8 (permalink)
Editor
 
George.J's Avatar
 
Join Date: Oct 2010
Posts: 1,950
Default

It's going to be difficult to say if Geek Uninstaller had really caused the problem. Like others recommended you could install BitDefender again and while you uninstall BitDefender again you can use Geek Uninstaller because it calls the windows uninstaller function until you reach the stage where it scans leftover files, folders and registry items and then note what items are marked and post them back here (the entries with the full path), so that we could analyse what are the items that it's trying to remove. You may choose "Cancel", for removal of leftover items.
__________________
If you seek for attention, do common things in life in an uncommon way!
George.J is offline   Reply With Quote
Old 23. Mar 2013, 04:01 AM   #9 (permalink)
Senior Member
 
Join Date: Oct 2012
Posts: 1,028
Default

George, my idea about the installing and uninstalling of BitDefender, was to ensure that no remnants that could cause conflicts with the new AV and Firewall remain. I feel if Geek Uninstaller had already removed important Windows files and registry items when it was used originally, then those are gone already and it's unlikely that they would show up again in a later scan as leftovers. Still, it's a long shot, and I guess it may be worth a try.
Joe A.TT is offline   Reply With Quote
Old 23. Mar 2013, 07:33 AM   #10 (permalink)
Editor
 
George.J's Avatar
 
Join Date: Oct 2010
Posts: 1,950
Default

Quote:
Originally Posted by Joe A.TT View Post
George, my idea about the installing and uninstalling of BitDefender, was to ensure that no remnants that could cause conflicts with the new AV and Firewall remain. I feel if Geek Uninstaller had already removed important Windows files and registry items when it was used originally, then those are gone already and it's unlikely that they would show up again in a later scan as leftovers. Still, it's a long shot, and I guess it may be worth a try.

If that's what you were saying then the best procedure is to use the official uninstall tool from BitDefender, rather than installing and uninstalling again. These uninstall tools are meant to completely remove any traces left behind of the antivirus. It should work even after the program is uninstalled.

The reason why I mentioned to use Geek Uninstaller again is to see what might have caused the problem. Usually tracking back to the source of a disease is the best way to find a perfect cure. Moreover certain registry entries even after they are deleted finds it's place back with a new default value, so uninstalling again with Geek would let the user to see what registry entries it is trying to delete.

Additionally I'd like to ask if OP uses any other registry cleaners or the like.

As for the startup problems, do the following procedure.
1. Click Start icon and then click Run. Type "msconfig" into the serach box and hit OK.
2. Go the Start tab in the System Configuaration, and see if the items you want to startup during rebeooting is checked.
__________________
If you seek for attention, do common things in life in an uncommon way!
George.J is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT +1. The time now is 10:40 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2021, vBulletin Solutions, Inc.