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Old 03. Mar 2009, 08:45 AM   #1 (permalink)
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Default Cannot install SAS

I have tried to install Superantispyware but i am getting an error message that publisher is unknown and digital signature is missing.
If i save it to a file and then run it, i get the error message that file is corrupt.
I have been able to sucessfully install and run MLAM yesterday. After runing i got a clean PC verdict.

Please advise

Thanks
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Old 03. Mar 2009, 12:01 PM   #2 (permalink)
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Where did you download SAS from?
It would be preferable to download the standalone installer from the SuperAntiSpyware home page. Heres the link:
http://www.superantispyware.com/download.html

Additionally, you can check the local security setting for digital signatures on your PC.

Open Control Panel --> Administrative Tools --> Local Security Policy.
Under the Security Settings --> Local Policies --> Security Options.

Look for this entry on right hand side
Devices : Unsigned driver installation behaviour.
If the security setting for this entry is set to : Do not allow installation
right click and select properties, and choose : Warn but allow installation .. or Silently succeed.

Hope this helps.
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Old 03. Mar 2009, 12:55 PM   #3 (permalink)
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Default Cant install SAS-Is there a stubborn Virus/Malware ?

The security option was already at Warn but allow installation.



One more thing..
Is it possible that after running Spybot, Avira premium Anti virus and MLAM and getting report of clean PC, there can be a stubborn virus/Malware which is blocking the installation of SAS ?.

Should i just forget about SAS in view that i have successfully installed MLAM

Please advise next action.

Thanks
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Old 03. Mar 2009, 01:30 PM   #4 (permalink)
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You can change the setting to Silently Succeed, and see if that works. Although i doubt it will.

After scanning with the above three, a virus should not be there. But, its possible, a nasty is lurking around.
To be sure, you can scan the PC again in safe mode. Update the antivirus, and the antispywares first. Then, turn off the system restore. Because, sometimes, the nasties are removed from the system, but they keep hiding in System Restore. So turn off System Restore. Then reboot, and login to safe mode, and then scan the PC one by one with the antivirus and antispywares.

You can also download A-Squared too. Its also a good antispyware.
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Old 03. Mar 2009, 02:31 PM   #5 (permalink)
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Default scan in safe mode

I always update all the security software several times a day and especially before running them.

I will turn off the system restore and login safe mode as advised by you and run all the 3 programs again and give you the feedback if any infection is found


Thanks
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Old 04. Mar 2009, 11:13 AM   #6 (permalink)
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Sure, will wait to hear from you .
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Old 06. Mar 2009, 05:41 AM   #7 (permalink)
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Smile Cant install SAS-Clean after 3 checks

I have done the check in safe mode with all softwares.
All the results were clear

In the meanwhile, i also got help from SAS support wherein they sent a diagnostic file to be run
After recieving back the diagnostic report SAS has also confirmed that my computer is clean and there is no malware but because i am having multiple security software, one of them is blocking the installation.
It is not possible for them also to identify the correct reason

As such i am closing this issue.

Maybe after a few weeeks when SAS has a new release, i will try to download again.

Thanks to everybody who has helped me.
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Old 07. Mar 2009, 07:24 AM   #8 (permalink)
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Thanks for posting back.

May we know what multiple security softwares you are using? Maybe we can offer some help .
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Old 09. Mar 2009, 05:26 AM   #9 (permalink)
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Default Security software

Hi

I am using the following:

Avira Antivirus premium
Comodo defense+ firewall
Spyware Doctor-Starter edition
Spybot (without tea timer activated)
Spyware Blaster
MLAM free version

Thanks
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Old 09. Mar 2009, 01:01 PM   #10 (permalink)
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Hmmm, maybe some of the security program is causing the problem. You can download the SAS setup... and then you can disconnect from the internet. Then turn off or exit the security programs one by one, or all... except for the antivirus, and then see, which one is causing the problem... or if that solves the problem.

Spyware Blaster and Spybot protection turned on at the same time can be too much? I am not sure about that.

And its not MLAM... its MBAM . Malware Bytes Anti Malware .
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