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Old 23. Sep 2016, 05:57 PM   #1 (permalink)
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Hot on the heels of Microsoft who claim the recent Window 10 update is giving users ".. .a great customer experience", we now get this from Samsung after a smoking Note 2 handset was discovered on an internal Indian flight operated by airline IndiGo.

"At Samsung, customer safety is our highest priority".

Who on earth do these people think they are kidding? No matter what the product or service, maximizing profit is the highest priority and always will be.
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Old 23. Sep 2016, 07:41 PM   #2 (permalink)
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"Our gut-feeling is that the clients take control of our high-performing operating strategies. The enablers reach out an executive and wide-ranging policy. Ground-breaking measurements dramatically interact with the support structures ahead of schedule. A socially conscious client perspective reconceptualizes systems, while prioritizing and compatible smooth transitions challenge us to analyse an Economic Value Creation. A time-to-value fluidizes our cost-effective, cross-enterprise, interactive and customer-facing benchmarkings. Adequate collaborations strengthen the visionary throughout the organization" ...

http://cbsg.sourceforge.net/cgi-bin/live

It is what it is ..
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Old 23. Sep 2016, 09:21 PM   #3 (permalink)
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It is what it is ..
Excellent!
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Old 23. Sep 2016, 09:39 PM   #4 (permalink)
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Who on earth do these people think they are kidding? No matter what the product or service, maximizing profit is the highest priority and always will be.
I just came home from work, and I guess since this is the ChitChat subforum, some rambling isn't out of place here...
Specifically considering that I'm working in a safety-critical area, and since about a month, I've been fully responsible for the work I do (i.e. working without any explicit supervision), and having been in that kind of a situation, I have to say, I find Samsung's claim very believable. Now, mind you, this isn't anything consumer electronics related (on the other hand, if I do something wrong, the consequences can be much more severe than an exploding phone - I'm working for the railroad). Sure, maximizing profit is the highest priority. But that doesn't work without a safe product. If your product isn't safe, you can forget about your profits. The only problem is that there's no such thing as 100% safety. Even if you do everything you practically could (notice the word "practically" there, since theoretically you could always do more), there's always an off-chance that something goes wrong. You could spent all the money in the world, and there would still be an off-chance, albeit a lot smaller, that something goes wrong. Usually it's a human factor, but it can also be a non-human factor. And that's really where the problem lies. Smart companies will invest enough so that that risk is minimally small. Also, smart companies will immediately realize when there is a problem and react to it.
Which leads to one point where I really have to commend Samsung: they immediately recalled the phones. There are other companies that have tried to pretend there is no problem. I hate to come back to that one company with a fruit logo, but...
Alright, I'm ready for the weekend.
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Old 24. Sep 2016, 05:03 AM   #5 (permalink)
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Sure, maximizing profit is the highest priority. But that doesn't work without a safe product. If your product isn't safe, you can forget about your profits. The only problem is that there's no such thing as 100% safety. Even if you do everything you practically could (notice the word "practically" there, since theoretically you could always do more), there's always an off-chance that something goes wrong.
Well said trainman261. The incidents of Samsung Note 7 explosions really hit them hard, not only suffering monetary losses, but also the brand and the reputation.
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Old 24. Sep 2016, 05:05 AM   #6 (permalink)
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Hot on the heels of Microsoft who claim the recent Window 10 update is giving users ".. .a great customer experience", we now get this from Samsung after a smoking Note 2 handset was discovered on an internal Indian flight operated by airline IndiGo.

"At Samsung, customer safety is our highest priority".
How do they sell if they don't say that, MC?
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Old 24. Sep 2016, 06:28 AM   #7 (permalink)
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How do they sell if they don't say that, MC?
That's really my point.

I too come from a corporate background so I'm fully aware of the juggling that goes on behind the scenes balancing for example recall costs against the potential losses from compensation claims. The recent air-bag fiasco is a good example. What I object to is the language that's rolled out every time something like this happens.

I'm sure a ton off folks here and in other places do not agree with Trump and Duterte for instance but at least what they say is not dressed up with PC language. Freddie Laker told it how it was, Richard Branson does so today, so lets cut out the button-pressed corporate crap language and inject some honesty into the mouths of the pagerank people.

"Customer safety is always a priority at Samsung and regarding the Note 2 we will take whatever steps are necessary to correct this unfortunate issue" IMO sounds real and doesn't insult the intelligence like "At Samsung, customer safety is our highest priority". "A" priority it invariably is but the "highest" priority it invariably isn't.
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Old 24. Sep 2016, 06:44 AM   #8 (permalink)
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Specifically considering that I'm working in a safety-critical area, and since about a month, I've been fully responsible for the work I do (i.e. working without any explicit supervision), and having been in that kind of a situation, I have to say, I find Samsung's claim very believable. Now, mind you, this isn't anything consumer electronics related (on the other hand, if I do something wrong, the consequences can be much more severe than an exploding phone - I'm working for the railroad).
I can relate to this because my father worked on the UK railroad for 50 years. He started out cleaning boilers when he was 15 years old and graduated through fireman, driver (steam) to diesel electric. He also had the privilege of driving the Flying Scotsman on one occasion. When the then British Rail was privatised they ended up with a stack of franchised operators and services such as signaling and track maintenance were all farmed out to third party providers. My father lamented these changes from a safety perspective, in fact he spoke about little else and yet the facts tell a different story.

https://en.wikipedia.org/wiki/Impact...sh_Rail#Safety

So, as in my other post, I too can believe what Samsung is saying, I just wish they would use a form of words that don't appear to have been regurgitated by a stressed out pagerank person during their lunch break.
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Old 25. Sep 2016, 12:25 PM   #9 (permalink)
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My father lamented these changes from a safety perspective, in fact he spoke about little else and yet the facts tell a different story.
I've seen facts tell the same story as your father worried about - only when the infrastructure division was taken back by the government did the safety record get better. One of my colleagues did a presentation on this at some point, I can dig it up again if you're interested.
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So, as in my other post, I too can believe what Samsung is saying, I just wish they would use a form of words that don't appear to have been regurgitated by a stressed out pagerank person during their lunch break.
I really don't care too much about what they say - what's relevant is what actually happens. And there definitely is some truth to safety being their highest priority - it's their highest priority within their goal as a company.
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Old 26. Sep 2016, 09:12 AM   #10 (permalink)
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I'd buy some Samsung and Microsoft shares just to piss off MC. I think he reaches his maximum writing potencial when is irked. Hilarious.

Big hug for you guys
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