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Old 07. Oct 2015, 01:37 PM   #1 (permalink)
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I came to this lively forum a couple of days ago, from AndyR's very helpful page about "Best Free File-based Backup Program". Having read his review I decided to go for the free version of Comodo's Backup, because my hitherto reliable Cobian11 had suddenly become unuseable on my Windows 7 Pro 64 machine (long story, won't bore you with details).

Comodo installed without problems. AndyR suggests that one follows their online guide to installation and setting up, and this guide is pretty good. However, I could not figure out how to save my rather complicated settings, so I submitted a 'newbie' question to the Comodo Backup help forum. No response, and I eventually figured out how to save my requirements as a 'Profile'.

My basic grumble is that while some forums are really useful, and provide speedy answers to problems, others (such as Comodo Backup Help) are virtually useless. Questions are viewed dozens, maybe hundreds, of times but nobody offers a solution. Do the Comodo staff ever look at their forum? The current page has 29 questions, going back to June 2015. Only 9 have had a reply and even some of the replies are nothing more than "Yes, I have that problem too".

We can all be a 'newbie' at times and need help. I began almost half a lifetime ago on a little Sinclair, learned how to program in "C" about 25 years ago (at Her Majesty's expense) and have only just stopped maintaining an academic website after 20 years. But I was still a beginner when it came to getting some new software to run!

Thanks and good wishes to all on this useful forum!

Taffy.

Last edited by kendall.a; 07. Oct 2015 at 02:04 PM.
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Old 07. Oct 2015, 02:31 PM   #2 (permalink)
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I'm not offering this by way of an excuse but the Comodo forum does have around 8x the post count of ours and like ours I believe is staffed entirely by volunteers. I guess that also like us, they struggle to recruit enough volunteers both to create content and monitor it.
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Old 08. Oct 2015, 05:17 AM   #3 (permalink)
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that's the eternal problem of almost all forums:
- insufficient volunteers.

the bigger the forum gets, the less people contribute back.

and the dude with the correct answer is not in your timezone,
or even in one close to yours,
and so never sees your post. ..

so the zero reply count, keeps climbing.
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Old 08. Oct 2015, 04:35 PM   #4 (permalink)
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Time zones are irrelevant on forums.
I am most active on US ones from the UK.
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Old 13. Oct 2015, 02:52 AM   #5 (permalink)
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HMM - the US <-> UK timezone are quite close together, Y'know.

and yet, when some OP is on a "project" then they often burn some 'midnight oil'
causing anyone in this TZ to think that are a "local".

& it's surprising just how often that that does occur. ..
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Old 14. Oct 2015, 12:21 PM   #6 (permalink)
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If you consider 4 hours minimum close, yes!


Where do you think the UK is??
and I like eggs!

Last edited by Burn-IT; 14. Oct 2015 at 12:32 PM.
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Old 14. Oct 2015, 04:01 PM   #7 (permalink)
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Thanks for these comments. I guess that I owe the volunteers an apology!

It is easy to overlook how much is done by unpaid helpers. Until recently I maintained a list of the maritime museums in the British Isles. Not just the big ones like National Maritime Museum at Greenwich and the RN Museum at Portsmouth, but all the little fishing-port museums. My list had about 300 altogether and the vast majority depended entirely on volunteers to man the exhibits, with minimal financial help from local government. So I should not grumble ....
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