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Old 19. Feb 2010, 03:23 PM   #1 (permalink)
Joanna22
Junior Member
 
Join Date: Feb 2010
Posts: 2
Default Antivirus Soft Trojan- PLEASE HELP! ;((

Ok I have a problem and I would reeeeeaaaally appreciate your help as I dont know much about computers and have noone to turn to ;((( So I have a PC and this false program got installed on it called Antivirus Soft where it blocks EVERYTHING from going to any programs to any webistes ;(( and it tells me that I have a trojan and need to purchase their program (which really is a trojan itself..) so I started to search for some help online and came up with this instruction video: YouTube - How to Remove Antivirus Soft which says to go to the safe mode and take it from there but my problem was next that I couldn't open the safe mode by tapping the F8 key on my PC as it said so I took this advice from some other forum:
Quote:
go to msconfig ( click Start, Run, and then type in msconfig and hit Enter) the system configuration utility box comes up.

You should see several tabs across the top. One of them, when selected, has, in the middle of the page, a box you can check that says "Safe Boot". . check that box, and then click Apply and Ok and it will prompt you to restart the computer. .

do this, and then it will boot up in Safe Mode. ."
AND it helped- I could open it in a Safe Mode! but the problem follows there that I can't connect to the internet in the safe mode! and I'm sure it's not the internet that is faulty as I'm using my roommate's laptop and according to this instruction video on youtube I have to go on the internet next to solve the problem but when I go to start:run:ncpa.cpl there's no internet connections whatsoever there in the Safe Mode it is Completely blank! So I don't know how to fix this problem without connecting to the internet I'm sure it's because of this virus that doesn't let me to... Do you have any knowledge of how I can be able to solve this ? (from what I read others whom got this Antivirus Soft malware hadn't had internet connection interrputed) Please help.. :sad: :sad: :sad:


I'M REALLY SORRY THAT MY EXPLANATIONS ARE SO CLUMSY BUT HAVE NOONE TO TURN TO AND I DON'T KNOW HOW TO SOLVE IT I DON'T KNOW MUCH ABOUT COMPUTERS.. PLEASE HELP ME;(
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