Frequently Asked Questions: Support Alert Newsletter Free Edition

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I haven't been receiving issues
Where can I read/search back issues?
I've lost the the link to the "Extended List of Freebies"
How do I change my email delivery address?
How can I cancel my free subscription
Will canceling my free subscription affect my premium subscription?
I've lost my password, how do I get a new one?
I'm getting two copies of the newsletter
How can I find my subscription email delivery address

when will my subscription expire?

 


I haven't been receiving issues

First check you are subscribed. Go here and enter your subscription email delivery address but leave the password field blank. Press the "Click here to enter" button. If your settings come up you are still subscribed. If not you can resubscribe here.

If you are still subscribed then the reason you have not been getting issues is that it is being caught by a spam filter. Check your Spam Mail or Bulk Mail Folder to see if the missing issues are there.

Try adding the address supportalert@techsupportalert.com to your email Contacts list or Approved Senders. This should help prevent future issues being caught.

If you  can't find the missing issues in your Spam Mail folder then your ISP (or employer) is blocking the issues upstream. That is, they are not even accepting mail from my mail server. Yahoo and AOL are  the main offenders here but Comcast and others do it from time to time. You could request they whitelist all mail from lyris.webelists.com but ISPs are usually unresponsive to these requests. 

A better strategy is to change your email delivery address - see below.

Where can I read/search back issues?

The current issue and a searchable library of back issues can be found here.

I've lost the the link to the "Extended List of Freebies"

The extended list has now been merged with the 46 Best-ever freeware list and is available to all site visitors from the home page of this website

How do I change my email delivery address?

Go here and enter your subscription email delivery address but leave the password field blank. Press the "Click here to enter" button. Then click " Your Settings." Change your email address and press "Save."  That's it.

How can I cancel my free subscription

Go here and enter your subscription email delivery address but leave the password field blank. Press the "Click here to enter" button. Then click " Leave (unsubscribe)" 

A confirmation email will be then to your subscription address. Reply to that email as instructed and your subscription will be permanently deleted. This confirmation is necessary to stop the mischievous un-subscribing of users without their permission.

Will canceling my free subscription affect my premium subscription?

No, the  two lists are totally separate.

I've lost my password, how do I get a new one?

The free edition has no password. If you are being asked for a password you are trying to access Premium Edition content.  To subscribe to the Premium Edition click here

I'm getting two copies of the newsletter

The Lyris Mail List Server does not allow duplicate subscriptions of the same newsletter to the same email address. If you are receiving two issues to the same email address then you'll  probably find one is the free edition and the other the premium edition  If they are the same edition you will find they are going to different email addresses. the email delivery address can be found at the very end of each issue of the newsletter.

How can I find my subscription email delivery address

It's printed on the last line of every issue of the newsletter.

When will my subscription expire?

Subscriptions to the free edition never expire.. You may however, cancel your subscription at any time.

OK guys, that's about it.  If there are any problems, just email me at editor@techsupportalert.com

Thanks again for subscribing.
 
Gizmo