Running A Small Business? This Online CRM Is Totally Free.


The world of CRM software is a relative newcomer to the business world, and is something that's definitely worth exploring if you run a business (however small).

CRM stands for Customer Relationship Management.  In a nutshell, it's a specialised database in which you record all of your dealings with current and potential customers.  This means that you always have the correct information at your fingertips regarding which mailshots you've sent, whether the customer has recieved a sales call recently or is due for one, any new leads that you need to follow up, and so on. It helps keep your business running smoothly, and also means that you'll have the relevant facts to hand if a customer calls you up.

CRM systems are typically large, expensive, aimed at huge companies, and take time to install.  But there's a handful of exceptions.  One such is from a company called Really Simple Systems.  Their CRM is hosted online and accesible via a web browser, so there's nothing to install or download.  And if you have just 1 or 2 sales staff, and deal with fewer than 100 current or potential customers, the system is completely free to use.  So it's a great way to try out the features of CRM if you've never used such a thing before.

Find out more, and sign up, at



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I took a quick look at the vendor's free access option, and it appears to be missing what I consider the most important feature of any CRM system: email integration. It looks like you'd have to manually enter into the CRM any record of sent/received emails (which is a total pain).Their "MailSync" feature is only available on their priced tiers.

So, I'm still searching for a well-established and free cloud CRM solution that offers free integration with Gmail. If any readers out there are aware of such a CRM, please post any leads to such here.