LogMeIn No Longer Offering A Free Service [Updated]

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For the past 10 years or so, LogMeIn has offered both a paid-for and free version of its software that lets you connect to another computer over the internet.  It's a great way to provide remote support for friends and family.

However, the company has today started emailing customers saying that the free version will be withdrawn in the next few days.  It's already impossible to sign up for LogMeInFree, and some users on the company's support forum have reported that they can't log into their free accounts any more.

If you use LogMeIn Free to access a remote computer and you don't want to pay the annual subscription, now is the time to start looking at alternatives.  TeamViewer (http://www.teamviewer.com/en/index.aspx) is free for private use.  I'll put together a short review of the latest version today, and bring it to you tomorrow.  Or if you'd prefer to try it yourself now, I can confirm that the download is malware-free according to VirusTotal.

[Update: 24th Jan 2014]

Having looked into this further, it does seem that TeamViewer is one of the most popular and well-respected remote control applications.  You can install it permanently on a computer to allow remote access whenever required, or use it to allow a user to invite a support technician to connect to the PC just once.  It's free for personal use, and the download at www.teamviewer.com is free of malware according to VirusTotal.  My own tests have proved that the software works very well indeed.

 

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Comments

I, too, enjoy and use Teamviewer; although it is a bit more complicated than LogMeIn free.

A few other free alternatives that are worth looking at and that also offer Android/iOS apps are:

Jumpdesk - This uses your gmail account for syncing. It is fairly robust overall. The smartphone apps are decent and also offer straight-up RDP and VNC connectivity; if you need such features.

and

Pocketcloud by Wyse (formerly Wyse Pocketcloud. I believe Dell bought them in 2012)- Offers free and premium versions. The free version is not as robust as Teamviewer, but it is very easy for newer users to understand.

Just thought I would mention these in case anyone is not feeling the Teamviewer love. :)

For what it's worth, I recently started using Jumpdesk on my ipad to provide RDP connection to some Windows servers that I look after. It's very good indeed. Not free, sadly. I did try PocketCloud a while ago but I couldn't get it to work. Robert

I've been using Mikogo (mikogo.com) for years and it works great and it is totally free. They are constantly updating its features and in my opinion it's the best free remote control option out there.

I've been a LogMeIn user in order to occasionally help my wife at home when I am at work. I've tried TeamViewer but did not like that I have a different code to enter from every time I start the program. Also, since it runs as a program, not a service, it sits on the taskbar and gets in the way if it was always running. For now, I am trying RemotePC. It also runs on the host as a service. The viewer is supposed to run in a browser (like LogMeIn) or a Viewer program, but it downloaded and installed the program when I accessed the Viewer from a browser. But at least it worked well.

I'm in a gaming (users) group that offers advice and free support to others playing the same game, and have used Teamviewer for almost 2 years. Several of us have used it often enough to begin triggering the "commercial usage suspected" message, and a few of the group began only using LogMeIn; they will be chagrined to know that they will have to switch back.
Myself, I wrote the Teamviewer support ppl an email, when they began limiting sessions to 5 minutes, explaining how I used it for only "friends" and family and received no renumeration for my efforts, and they 'reset' my account to stop me from getting the timeouts and the annoying messages.
And I'd be a rich man & would gladly pay the commercial license fee if I did charge for my time on there.

It is a great free solution to help those who can't help themselves.

I'm sorry. I thought I was not going to be able to get LoMein anymore at my favorite Chinese Restaurant and I was worried. Whew! I am glad I reRead the article again.

I have been using Ammyy (http://www.ammyy.com/en/) for the little jobs I help friends with. There is no installation and it is really easy to use. It might not work for businesses, but for quick help for a friend, it is great!
Fran

It is my understanding that with the last update of TeamViewer that the free version now imposes a time limit on a remote sessions. Additionally, it doesn't something with your TeamViewer account so that you are no longer able to use the prior version.

What is your source? I haven't experienced that, and a bit of searching around didn't turn up anything to confirm. Here's a post concurring with what I've found, that there's no limit:
http://www.neowin.net/forum/topic/1197437-logmein-free-is-going-away/pag...

We are all thankful for the myriad reasons companies provide valuable software for free and happy that Gizmo exists to guide us to the best among them. But come on, be happy as long as the free ride lasts and stop bitching when the ride is over.

I know many of us believe we deserve the fruits of others' labors for free, but be reasonable.

Thanks for the heads up, Rob. I could see this day coming when they restricted the number of supported computers to 10.

Ironically, I've started using LogMeIn to install TeamViewer everywhere.

A bit like those of us who only use Internet Explorer to download Chrome!

Another alternative is Gbridge, but I don't think they are supporting Windows 8
http://www.gbridge.com/

I used LogMeIn for several years, and I'm really upset by how greedy and unloyal they have become. In the past I used TeamViewer also, and really liked, but I was used to logmein.

Now I've turned 100% TeamViewer and I'm really satisfied. I can accomplish more than the free version of LogMeIn.

Just hope that TeamViewer never make the LogMeIn way

Teamviewer is a lifesaver, and they have good customer support. We have several licences, and there is never a day that goes by that it is not used quite a bit.

The PrivaZer Support Team had occasion to have my screen before them, to find out what was causing a problem with Microsoft Extensible Storage that had stopped working due to an anomaly in PrivaZer - 1% of Windows 7 PCs were affected by this.

Using TeamViewer they spent two or more weeks, coming and going, until they found out why, tested their updated program on my PC and PrivaZer, along with TeamViewer, passed with flying colours. The latest version of PrivaZer now works without fault or problem, and is a unique and excellent cleaner, free, but accepts donations. (Speaking of donations I am so glad Gizmo's TSP received a really excellent show of support, showing how much we need this fantastic service!)

TeamViewer performed without a hitch, proving its worth and one of the best of its kind.

Have used Teamviewer free for years "Great Program" would not want to be without it.

I am another one that uses TeamViewer. And with a 88 year old mother in the States who has constant I forget computer problems and I live in Thailand it has been a god send for her.

I have been a user of Teamviewer for a few years and for me it is a "must have". Prior to discovering Teamviewer I used VNC and Windows Remote Desktop before that.

I use it mainly to help maintain the computers of many friends and family on both sides of the world, and as a simple way to transfer large files. There is an Android version that allows me to run it from my tablet, so I can view my home computer (or anyone else's) from anywhere. Brilliant! It adjusts the screen resolution to a viewable (or custom size) then changes it back when the session is done.

The only hiccup I have ever had was a few months ago the when programme started warning me that it suspected I had been using it for commercial purposes. I emailed Teamviewer assuring them that I never had. The warning hung around for a few weeks then disappeared.

For regular users I recommend setting up an account (free) and adding to it the computers you regularly connect to, then connecting to another computer can be as easy as one click.

Windows Remote Desktop is of course the ultimate solution to the problem of needing remote access to a computer. It's the one I'd always choose, assuming that I have sufficient access privileges in order to set it up. You need to enable it on the destination PC, and the destination PC also needs to be running an Enterprise or Pro version of Windows rather than a home version. Plus, it works best if the destination PC has its own IP address. And you'll need to be able to open a firewall hole to allow port 3389 through. Assuming you can do all of those, RDP lets you remotely control a PC without using any additional software apart from Windows itself, and it works well. I've done it, just the other day, so that I can access one of my home PCs when I'm working at the university. Oh, and a bit of additional security is also recommended. A nice strong password on all accounts, and a lockout policy so that an account gets disabled for 30 minutes after 3 or 4 incorrect password attempts.

Allow me to second cdntinpusher's enthusiastic recommendation.

I, too, have been using TeamViewer for several years (to take care of family & friends' computers on three continents). It is feature-rich, stable and is regularly updated. One of its most useful attributes is its ability to perform a remote reboot -- including into Safe Mode; there is also a remote update option, but unless one has a permanent password for the slave machine, the connection is often lost (which a future update should address). My only quibble (a minor one) is that file transfer speeds tend to be on the low side when using it for remote control (though it's a tad faster when using the VPN function).

Overall rating: 4.5/5 -- and indispensable.

Please correct me if I'm wrong but doesn't the remote computer's owner have to be there to give you a password? Or is there a way to connect without the other person being there?

If you know the permanent password and it is set right; you can access it without someone being there to feed you temporary passwords.

Start TeamViewer, click Extras, click Options
on the General page you should
1.- check mark "Start TeamViewer with Windows"
2.- set "Incoming LAN connections" to accept
3.- it shows "Assignment to ... " at bottom

on the Security page
1.- under "Personal password (for unattended access)"
put a password in. This is the password that gives you access as long as your target computer is turned on and accepts Incoming LAN connections
2.- Random password strength is for the temporary password you give a friend or tech to help you one time. Prevents them from accessing it again.

Hope this helps.
I just started using TeamViewer 9 three days ago and it rocks. A lot more robust than LogMeIn but I appreciate LogMeIn for the help they were until ...

TeamViewer also has option to make the screen on target computer blackout so nobody sees file you are accessing such as banking.

Good Luck

Hi lrthames. No, the remote computer can be set up with a permanent password which allows access to an unattended computer (provided Teamviewer is running on the remote side and you know the password of course ..lol..)

I have used Teamviewer for years now, since version 4. or 5. It's the best thing since sliced bread. Even has a portable standalone version for places where you don't have (ahem, cough, cough) authority to install software, allowing me to provide support from work to others and to my family at home. And it does so much more. It allows file transfer from remote computer to local and vice versa, circumventing attachment size limits of email, as well as online meetings with shared screens and voice (never had use for it, but can see the benefits). My only and biggest complaint is that there isn't a version for ChromeOS. Windows, Mac, and Linux yes, but not my new favorite platform. Sigh.....