This article contains a list of every respectable Windows anti-malware vendor, with a signature based product, that I am aware of. Thus this list, in addition to showing you how to easily submit malware or false positives to all of them, also serves as a reference for anti-malware products which are confirmed to be legitimate. That said, I make no statement as to whether any particular anti-malware vendor is good at detecting malware. Some of the vendors in this list are very good and others are nearly worthless. This is not the place to discuss this. By submitting malware to all of them you can help protect nearly all internet users, regardless of which product they choose to use for protection.
Also, it would really help if you could rate this article. In addition, for those of you who are knowledgeable about anti-malware vendors, if you do find something wrong, whether it be a missing vendor, incorrect information, missing information, etc..., please read the section about How You Can Help. I really need everyone's help in order to improve and maintain this article.
Recent Changelog:
11/22/2014-Added XVirus to the list
11/24/2014-Removed online submission link for submitting false positives to Digital Defender as it was no longer working
11/30/2015-Added English submission links for Qihoo
Index
1. How To Easily Prepare To Submit The Samples
A) Make Sure Email Client Is Set Up Properly
B) Put Samples In Compressed Files
2. Easily Submit Malware To All Vendors
1. How To Easily Prepare To Submit The Samples
To follow the advice in this article you will need to have an email client, such as Thunderbird or Hotmail/Live/Outlook, set up and configured. If you have not already set this up, please do so now. For instructions on how to set up Outlook please see this page and for instructions on how to set up Thunderbird please see this page.
You will also have to be using an email services which has been confirmed to work for this process. The only one which I am currently aware of is AOL.
By the way, I have confirmed that Gmail, Yahoo, Hotmail, GMX, FastMail, and Shortmail do not work.
In terms of the ones which do work, please note that sometimes they will force you to answer a puzzle, to prove that you're human, or even to change your password. This is because it seems like what you're doing constitutes unusual account activity. This is not really a problem. I'm just letting you know ahead of time so you're not surprised.
If you're planning on submitting a suspicious file, or multiple files, for analysis, the easiest way to do this is to install a program called 7-Zip. It can be downloaded from this page. Once it's installed right click on the sample you would like to submit and select "7-Zip". If you are submitting multiple samples then highlight then all and then right click on them. Then choose "7-Zip". Submitting multiple samples at once can save you a lot of time if you have a lot of samples to submit. However, I would suggest that you do not submit more than 5 at a time as some vendors will begin to reject these.
After selecting "7-Zip", in the list that appears, select the option to "Add to archive...". It will open up a window as shown in the picture to the right. Then, in the options for "Archive format" make sure it is set to zip. Then enter in 'infected' as the password. Do not include the quotes. Then select ok.
After this is done, in order to submit it to many of the remaining vendors, once again follow exactly the same steps only this time change the "Archive format" to 7z. Then put in the same password and select OK. Now you should have the samples by themselves, a password protected zip file, and a password protected 7z file.
2. Easily Submit Malware To All Vendors
One of the main purposes of this article is to make it as easy as possible for anyone who comes across malware to submit it to all security vendors in as few steps as possible. Also, don't worry about duplicate submissions. This has been taken care of for this list.
You can submit the password protected zip file by clicking on this link. (Attach zip file after email client opens and then click send)-Webmail users should right click on it and choose to save the email addresses. Then paste them in the contact line of your email.
You can submit the password protected 7z file by clicking on this link. (Attach 7z file after email client opens and then click send)-Webmail users should right click on it and choose to save the email addresses. Then paste them in the contact line of your email.
If the email is not delivered correctly please see my comments in section A1 to make sure that you are not using one of the email services which do not work with this list.
At this point you've submitted the sample to all vendors below marked with a 
. This does include most of them. Also, if a message failed to be delivered to one or more of the vendors, which does happen sometimes, you can manually submit it to them below if you like. Also, if you wish, you can submit the sample to the rest of the vendors who have submission information. Each of these vendors is marked with a 
. However, this will be much more time consuming as you will have to manually submit the sample to each vendor individually. Note that for online forms, unless instructed otherwise, you should upload the file directly and not in a compressed file.
3. Criteria Used For The List
My only criteria for adding vendors to this list are that they have to have their own website, which must provide contact information. Also, the vendor must have a signature based anti-malware product, not have a bad reputation, and their main site cannot be rated orange or red by Web Of Trust - which is a criterion imposed by techsupportalert and is non-negotiable.
If, in the list, I say that I have confirmed something, that means that I have either been provided that information directly from the vendor or from some other official source with connections to the vendor. I've already run across some occasions where, for example, the website indicates there is not a particular submission option, but their support tells me that there is. Thus, you can rest assured that if I say that something is confirmed to not exist, that information is trustworthy. The only way it can be incorrect is if the vendor now provides a particular submission option which they previously did not.
4. List Of All Vendors
Unless otherwise noted, when submitting a sample via an online form you should upload the file directly and not in a compressed file. Also, unless otherwise noted, submissions by email should be put in a password protected zip file. Just click on the link for the vendor you wish to submit it to and it will automatically fill the necessary details into your default email client. Then all you need to do is attach the zip file and click send. For any cases where the vendors require different steps they are clearly noted.
The symbol denotes vendors who are included in the mailing lists in the previous section. You've already submitted the samples to them.
The symbol denotes vendors who do not have an email address for submission but do have some alternate options for submitting samples.
The symbol 
denotes vendors who use the signatures of other vendors. Thus you don't need to submit samples to them directly.
If a vendor is unmarked this indicates that I currently have no information about how to submit malware to them.
An "*" means that there is incomplete information. If you have any information your assistance would be greatly appreciated.
To jump to the relevant section of the list please click on the letter that the vendor you're interested in begins with. The vendors are arranged alphabetically.
A, B, C, D, E, F, G, H, I, K, L, M, N, P, Q, R, S, T, U, V, W, X, Z
Please note that some products are known by multiple names. Thus, if you are having trouble finding a particular vendor, or product, it will likely be very helpful to search for them using ctrl-f.
| Vendor | Submit Malware | Submit False Positives | |
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or |
I have confirmed that there is no online false positive submission form |
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unofficial Forum |
or |
Online False Positive Submission I have confirmed that there is no email address for submitting false positives |
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Registered users can report malware via the options on this page or anyone can Report Malware via Email |
Registered users can report false positives via the options on this page or anyone can Report False Positive via Email |
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The online malware submission form linked to on their site does not currently work. Report Malware via Email (attach password protected 7z file) |
I have found no online false positive submission form |
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HomePage (Polish) |
Report Malware via Email (attach password protected 7z file) |
I have confirmed that there is no online false positive submission form Report False Positive via Email (attach password protected 7z file) |
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Submit malware to Emsisoft and Bitdefender as Ashampoo uses the same signatures |
Submit false positives to Emsisoft and Bitdefender as Ashampoo uses the same signatures |
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Submit malware to BitDefender as Auslogics uses the same signatures |
Submit false positives to BitDefender as Auslogics uses the same signatures |
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*Avanquest |
I have found no online malware submission form I have found no working email address for submitting malware |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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or |
Online False Positive Submission or |
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Website Down On 9/15/14 |
Submit malware to Agnitum as Avertive uses the same signatures |
Submit false positives to Agnitum as Avertive uses the same signatures |
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I have found no working email address for submitting malware |
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HomePage (Russian) |
Submit malware to Kaspersky as AVZ uses the same signatures |
Submit false positives to Kaspersky as AVZ uses the same signatures |
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or |
Online False Positive Submission I have confirmed that there is no email address for submitting false positives |
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or |
Online False Positive Submission or |
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Online Malware Submission (Select "False Negative" and check the box for file) or anyone can Report Malware via Email |
Online False Positive Submission (Select "False Positive" and check the box for file) or anyone can Report False Positive via Email |
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Forum (Vietnamese) |
Online malware submission is available to registered users through this page (translate page from Vietnamese) or anyone can Report Malware via Email |
You can join their forum and post false positive here (forum is in Vietnamese) or Report False Positive via Email (attach password protected 7z file) |
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I have confirmed that there is no online malware submission form |
I have found no online false positive submission form |
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Submit malware to BitDefender as BullGuard uses the same signatures |
Submit malware to BitDefender as BullGuard uses the same signatures |
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Online Malware Submission (Select 'Freemium Products' and then select "Celframe Free AntiVirus" and submit malware on next page) I have confirmed that there is no email address for submitting malware |
Online False Positive Submission (Select 'Freemium Products' and then select "Celframe Free AntiVirus" and submit false positive on next page) I have confirmed that there is no email address for submitting false positives |
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I have confirmed that there is no online malware submission form Report Malware via Email (attach password protected 7z file) |
I have confirmed that there is no online false positive submission form Report False Positive via Email (attach password protected 7z file) |
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Submit malware to Immunet Protect as ClamAV uses the same signatures |
Submit false positives to Immunet Protect as ClamAV uses the same signatures | |
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HomePage (Vietnamese) Forum (Vietnamese) |
Report Malware via Email (attach password protected 7z file) |
Report False Positive via Email (attach password protected 7z file) |
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or |
Online False Positive Submission or |
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Submit malware to Symantec as Constant Guard uses the same signatures | Submit false positives to Symantec as Constant Guard uses the same signatures | |
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Crystal Security |
I have confirmed that there is no online malware submission form I have confirmed that there is no email address for submitting malware |
I have confirmed that there is no online false positive submission form I have confirmed that there is no email address for submitting false positives |
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Submit malware to Avira as Cyberoam uses the same signatures |
Submit false positives to Avira as Cyberoam uses the same signatures | |
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I have confirmed that there is no online malware submission form I have found no working email address for submitting malware |
I have found no online false positive submission form I have found no working email address for submitting malware |
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or Report Malware via Email (attach password protected 7z file) |
I have found no online false positive submission form Report False Positive via Email (attach password protected 7z file) |
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or |
Online False Positive Submission or |
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I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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or |
You can join their forum and post false positives here or |
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Registered users can log in through this site, request support, and attach the suspicious file I have found no working email address for submitting malware |
Registered users can log in through this site, request support, and attach the false positive or anyone can Report False Positive via Email |
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Online Malware Submission (Select "Submit a Ticket" and then Samples) or |
Online False Positive Submission (Select "Submit a Ticket" and then "False Positive") or |
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Submit malware to Vipre as Faronics uses the same signatures |
I have confirmed that there is no online false positive submission form Report False Positive via Email (attach password protected 7z file) |
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Online Malware Submission (can only upload up to 1 MB) or |
I have confirmed that there is no online false positive submission form |
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Online Malware Submission (near the bottom) or |
Online Malware Submission (near the bottom and make sure to put false positive in the comments) or |
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or |
Online False Positive Submission or |
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Forum site down on 9/15/14 |
I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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or |
Online False Positive Submission or |
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I have confirmed that there is no email address for submitting false positives |
Online False Positive Submission I have confirmed that there is no email address for submitting false positives |
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I have confirmed that there is no online malware submission form Report Malware via Email (attach password protected 7z file) |
I have confirmed that there is no online false positive submission form Report False Positive via Email (attach password protected 7z file) |
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| Submit malware to BitDefender, Kaspersky, and Emsisoft as Hitman Pro uses the same signatures | Submit false positives to BitDefender, Kaspersky, and Emsisoft as Hitman Pro uses the same signatures | ||
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I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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Online Malware Submission (Select "Submit a virus from the drop-down menu) or |
Online False Positive Submission (Select "Submit a false positive" from the drop-down menu) or |
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*Iolo |
I have found no online malware submission form I have found no working email address for submitting malware |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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I have confirmed that there is no online malware submission form I have found no working email address for submitting malware as that stated in website does not work |
I have confirmed that there is no online false positive submission form |
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Online Malware Submission (requires free account) or |
Online False Positive Submission (requires free account) or |
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You can join their forum and post malware sample here or |
You can join their forum and post false positives here |
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HomePage (Chinese) |
I have found no online malware submission form |
I have found no online false positive submission form |
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or |
Online False Positive Submission or |
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Submit malware to Norman as Lumension uses the same signatures |
Submit false positives to Norman as Lumension uses the same signatures |
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You have to join their forum and post malware samples here I have confirmed that there is no email address for submitting malware |
You have to join their forum and post false positives here I have confirmed that there is no email address for submitting false positives |
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Online malware submission is available to registered users through this page or anyone can Report Malware via Email |
Online false positive submission is available to registered users through this page or send an email to anyone to this email address or if is marked as marked as "McAfee-GW-Edition" submit it to this email address |
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I have found no online malware submission form |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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or |
Online False Positive Submission or |
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HomePage (Polish) |
Online Malware Submission (Polish) or |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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Submit malware to Immunet Protect as Moon Secure uses the same signatures | Submit false positives to Immunet Protect as Moon Secure uses the same signatures | |
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Submit malware to Ikarus as MSecure uses the same signatures |
Submit false positives to Ikarus as MSecure uses the same signatures |
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Submit malware to Avira, Emsisoft, Kaspersky, Sophos, and Trend Micro as Multi-AV uses the same signatures | Submit false positives to Avira, Emsisoft, Kaspersky, Sophos, and Trend Micro as Multi-AV uses the same signatures | |
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or |
Online False Positive Submission or |
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*Naver Antivirus HomePage (Korean) |
I have found no online malware submission form I have found no working email address for submitting malware |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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Report false positives through the program itself or |
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or |
Online False Positive Submission or |
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or |
Online False Positive Submission or |
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I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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or |
Online False Positive Submission or |
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I have found no online malware submission form Report Malware via Email (attach password protected 7z file) |
I have found no online false positive submission form Report False Positive via Email (attach password protected 7z file) |
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The online malware submission provided on their site doesn't work correctly. The email address provided on their site doesn't work correctly. |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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HomePage (Portuguese) |
I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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HomePage (Chinese) Forum (Chinese) |
Online Malware Submission (Make sure option for Suspicious Files is selected) or |
Online False Positive Submission (Make sure option for False Positives is selected) or |
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Online Malware Submission (Fill in necessary information and select "Sample File Submission") or |
Online False Positive Submission (Fill in necessary information and select "Submit False Positive") I have confirmed that there is no email address for submitting false positives |
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*RemoveIt/incodesolutions |
I have found no online malware submission form I have found no working email address for submitting malware |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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I have confirmed that there is no online malware submission form Report Malware via Email (attach password protected 7z file) |
I have confirmed that there is no online false positive submission form Report False Positive via Email (attach password protected 7z file) |
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*Rising HomePage (Chinese) |
Online form for submitting malware. I have confirmed that there is no email address for submitting malware |
Online form for submitting false positives. I have confirmed that there is no email address for submitting false positives |
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Report malware through tool downloaded from this page I have found no working email address for submitting malware |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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Submit malware to McAfee as Shaw Secure uses the same signatures | Submit false positives to McAfee as Shaw Secure uses the same signatures | |
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I have confirmed that there is no online malware submission form |
I have found no online false positive submission form |
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or |
Online False Positive Submission or |
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or |
Online False Positive Submission (Make sure to let them know it's a false positive) or |
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*SpyCop |
I have found no online malware submission form I have found no working email address for submitting malware |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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I have found no online malware submission form |
I have found no online false positive submission form |
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Report malware through tool on this page I have confirmed that there is no email address for submitting malware |
Report false positives through SuperAntiSpyware program interface I have confirmed that there is no email address for submitting false positives |
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or |
Online False Positive Submission I have confirmed that there is no email address for submitting false positives |
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HomePage (Spanish) |
I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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I have found no online malware submission form |
I have found no online false positive submission form |
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Report Malware via Email (Note that the password must be virus) |
Online False Positive Submission (Attach the password protected zip file and tell them the password in the comments section) I have confirmed that there is no official email address suitable for submitting false positives |
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I have confirmed that there is no online malware submission form |
I have found no online false positive submission form |
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I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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Submit malware to AVG, BitDefender, Dr. Web, Vipre, and VirusBlokAda as TrustPort uses the same signatures |
I have confirmed that there is no online false positive submission form |
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I have confirmed that there is no online malware submission form |
I have confirmed that there is no online false positive submission form |
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| Submit malware to Immunet Protect as Untangle uses the same signatures | Submit false positives to Immunet Protect as Untangle uses the same signatures | ||
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Submit malware to Vipre as UnThreat uses the same signatures |
Submit false positives to Vipre as UnThreat uses the same signatures |
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| Submit malware to McAfee as Verizon Internet Security uses the same signatures | Submit malware to McAfee as Verizon Internet Security uses the same signatures | ||
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or |
Online False Positive Submission or |
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I have confirmed that there is no email address for submitting malware |
Online False Positive Submission (Select "Analysis Required" and write "Possible False Positive" in the Description box) I have confirmed that there is no email address for submitting false positives |
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or |
Online False Positive Submission or |
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Online Malware Submission (Translate page from Russian) or |
I have confirmed that there is no online false positive submission form |
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HomePage (Thai) |
Submit malware to Dr. Web as Virus Chaser uses the same signatures |
Submit false positives to Dr. Web as Virus Chaser uses the same signatures |
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Submit malware to Sophos as VIRUSfighter uses the same signatures |
Submit false positives to Sophos as VIRUSfighter uses the same signatures |
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*VirusKeeper |
I have found no online malware submission form I have found no working email address for submitting malware |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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I have confirmed that there is no email address for submitting malware
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False positive submission is available to through this page or |
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You can post malware samples here or |
You can post false positives here
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*Xyvos |
I have found no online malware submission form I have found no working email address for submitting malware |
I have found no online false positive submission form I have found no working email address for submitting false positives |
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Submit malware to Emsisoft, G Data, Ikarus, and Dr. Web as Zemana uses the same signatures |
Submit false positives to Emsisoft, G Data, Ikarus, or Dr. Web as Zemana uses the same signatures |
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HomePage (Ukrainian) |
I have found no online malware submission form |
I have found no online false positive submission form |
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Submit malware to Kaspersky as ZoneAlarm uses the same signatures |
Submit false positives to Kaspersky as ZoneAlarm uses the same signatures | |
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Zoner |
I have confirmed that there is no email address for submitting malware |
I have confirmed that there is no online false positive submission form I have confirmed that there is no email address for submitting false positives |
5. How You Can Help
If you find that there is a vendor which I have left out of the list please leave a comment about this so I can investigate. Also, if you find that any of the information I provide is incorrect please let me know immediately so that I can fix this. This includes circumstances in which I say I have confirmed that an option does not exist (when it now does), information that does not work as promised, vendors that no longer support their product, etc... I will personally look into all information provided before adding it to the article. Starred products are those that I currently realize are in need of information. I could really use your help with those vendors as well.
That said, because of the strict requirements I have imposed for stating that I have confirmed that something does not exist, I will not be able to say that I have confirmed that submission options do not exist just because someone states it in the comments. I hope you understand that I am not insulting anyone but just being very cautious before adding information to the article. However, things like submission links or email addresses I can investigate myself and add. I only need an official response for confirming that something does not currently exist.
I really do need your help to maintain this article as this is way too much information for me to investigate on my own. Keeping this list up to date would require an astronomical amount of work, and I'm already very busy with many other projects. I thank you for whatever time you can contribute to make this best malware submission article on the internet.
Please help by rating this article. Also, if you believe this article deserves anything less than 5 stars, please leave a comment below explaining how you think it can be improved or where you find fault. This article is written by me but fueled by the community. Thus your opinions and advice are not only much appreciated, but actually necessary in order for this article to grow and improve.
If you found this article useful then perhaps you'd like to check out some of my others.
How to Clean An Infected Computer
How to Fix a Malware Infected Computer
How to Harden Your Browser Against Malware and Privacy Concerns
How to Install Comodo Firewall
How to Know If Your Computer Is Infected
How to Protect Your Online Privacy
How to Report Dangerous Websites
How to Tell if a File is Malicious
How to Tell If A Website Is Dangerous
This software category is in need of an editor. If you would like to give something back to the freeware community by taking it over, check out this page for more details. You can then contact us from that page or by clicking here
We are looking for people with skills or interest in the following areas:
Comments
Four small suggestions:
1. Expand problematic webmail list: "Hotmail/Live/Outlook".
2. Refer webmail users back to earlier discussion of which services work and why (just as a parenthetical remark like "(see A.1. for restrictions)"). I know it is only a couple of paragraphs above but many of us skip to just what we think we are looking for.
3. Offer a GMail (and Outlook.com(?) and others(?)) webmail only expanded 7-zip list since such users can't submit a .zip executable. I would completely understand if you did not want this additional maintenance task, nor is opening a single purpose AOL account difficult. I'm not sure how many people would avail themselves of this but it would make reporting easier for that group assuming _many_ companies on the zip list would also process a 7-zip file even if it is not officially listed. (I may have talked even myself out of this idea.)
4. Explain star/asterisk in the legend section (above table) even through it is also appropriately explained in the text below the table. Even when I remembered that I'd seen an explanation I couldn't find it because I searched on "asterisk" and "*" but forgot "star". Something quite simple would do:
* Incomplete information; assistance needed (see discussion following table)
Big thanks for both the original article and all the on-going tweaking.
Please consider adding a list of the most prominent metascanners and briefly explaining that as long as one vendor identifies a file as malware then all vendors will be notified (if they choose). From personal experience propagation to most vendors can take a week or two.
VirusTotal.com
(45+ Windows(?) engines; 64MB per file limit)
Metascan-Online.com
(40+ Windows engines; 80MB per file limit)
Jotti.org
(20+ *nix engines; 20MB per file limit)
VirSCAN.org
(35+ though not always as current; 20MB per file limit;
Zip & RAR up t0 19 files; optional passwords: infected OR virus)
Please consider creating two supplementary/summary lists organized by submission option so that someone could (even more!) easily submit a sample or false positive to multiple vendors at the same time.
I believe many vendors accept either "infected" or "virus".
The "TSA Recommended AV" list is intended to reward certain vendors who are "good to us" with slightly preferential access to new malware (in theory slightly improving their performance in various comparison tests unless this topic encourages pointless overuse that swamps them).
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Malware
(Categories may not be exactly correct - e.g., subject)
1. Email -
Subject: Suspicious File - [insert meaningful file/application name]
Attach Zip file with password: infected
All (~60; some-warning-about-appropriate-use)
TSA Recommended AV (for 2013: Avira AntiVir, avast!, AVG, BitDefender, Panda)
Avira AntiVir - virus@avira.com
avast! - virus@avast.com
AVG - virus@avg.com
BitDefender - virus_submission@bitdefender.com
Comodo - malwaresubmit@avlab.comodo.com
Panda - virus@pandasecurity.com
* - Also accepts password: virus
2. Email (note password) -
Subject: Suspicious File - [insert meaningful file/application name]
Attach Zip file with password: virus
3. Email (note 7z file type) -
Subject: Suspicious File - [insert meaningful file/application name]
Attach 7z file with password: infected
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False Positive
(Whatever categories and entries that make sense. "All" probably doesn't make sense for FPs.)
1. Email -
Subject: False Positive - [insert meaningful file/application name]
Attach Zip file with password: infected
I incorrectly assumed that if a vendor said use "virus" or 7-zip then "infected" or .zip were not acceptable. Your greater knowledge has allowed a simpler solution for submitting malware: two email lists that both use "infected" and a smaller list of vendors that actually do _require_ .7z attachments (apparently due to restrictions imposed by some webmail vendors).
I hope that more vendors eventually will allow both email and form submission and that all vendors at least support one method.
I was also overly concerned about submitting already detected malware:
"What I have found is that most companies do automate the submission of malware, at least to the point where new samples will be scanned to ensure they are not already detected. That is why I think it's safe to recommend that users just submit new samples to them all." -- Chiron
Thanks for your explanations here and elsewhere.
Thanks for including an email address whenever possible: so much easier to submit a FP to several vendors at the same time.
SUGGESTION: When someone submits a malicious file or FP via a form where the vendor does not support email submission, please consider adding a note in the comment section.
I was unclear. The "suggestion" is not meant for Chiron. I meant to say that I hope people who submit malware and FPs via a form but would rather have the convenience of email (like the links you, Chiron, provide for suspicious files) will ask the vendors to also support email submission. One email is much easier to submit than completing several FP forms.
Thanks for gathering and organizing this and related security topics, Chiron. They are full of useful information.
ASTERISK: The asterisk symbol and description should be included directly in the symbol list.
MORE FP INFO: Please consider updating this topic. Vendor participation with VirusTotal and Metascan-Online has expanded steadily so there are some new names. Ideally all products/vendors included by VirusTotal.com, Jotti.org, Metascan-Online.com, and VirSCAN.org should be listed in this already expansive list. The few other metascanners in my list are just small subsets of these though there may be Asian metascanners that are not.
The metascanner vendor/engine names are not consistent but please mention most of the variants in your list. Perhaps significantly different names that sort quite differently could be listed under the alternate name with just a cross reference to facilitate use. (I thought a vendor/engine was missing a couple of times before I trained myself to use the browser FIND instead of scrolling.)
A few additions (primarily based on a quick review of the metascanners) and comments:
(Other)
Malware Hash Registry - Missing? (see Team Cymru and WinMHR)
DR.Web - Site recommends "virus" although I hope it automatically tries "infected" as well
(VT)
ByteHero - Missing?
eScan - Mention MicroWorld?
McAfee - Same for Gateway? I've tripped over multiple McAfee groups with separate procedures several times in years past.
nProtect - Mention INCA Internet?
NoVirusThanks - Does it belong on list? Isn't vscan.novirusthanks.org just a metascanner? I haven't been able to reach it for a few months.
PC Tools - Defunct? - now Symantec?
Trend Micro - Mention Housecall?
(Metascan-Online)
STOPzilla - Missing?
Threattrack - Missing?
VirIT - Missing?
(Jotti)
CP Secure - Missing?
(VirSCAN)
a-squared - Didn't realize this was still a separate product.
Authentium - Missing?
VirusBuster - Missing?
FYI: I submitted a FP report to ANTIY using submit@antiy.com. The FP was eventually corrected on VT but several iterations of emails for the same files only resulted in a slightly confusing "We do not report your file as malicious. Please check again." each time. I even included links to metascan-online.com scans showing the FP. Perhaps just unclear phrasing/translation issues or an inappropriate automated response?
Thanks for the detailed vendor response. I would note that WinMHR and the Malware Hash Registry is just signature based as far as I can tell. Using WinMHR is rather like submitting a hash to VirusTotal for each active process and associated files. I don't know anything about CPSecure.
I realize now that our perspective for how to use this information is slightly different. What you have built is quite effective for submitting newly discovered malware to the vendors that build the underlying lists (e.g., BitDefender, who then provides its lists to other vendors). The procedure is somewhat less effective for filling in the detection holes as many of us are not well versed on vendor dependencies (e.g., I was completely unaware that Zemana uses "Emsisoft, G Data, Ikarus, and Dr. Web signatures"; though I did know that G Data basically combines BitDefender and avast! signatures [or did at one time: I'm hardly current]).
(BTW, the G Data description needs updating for those of us who are not well informed since other entries reference it and G Data does not provide a mechanism for non-subscribers to submit files.)
>> "[I]f there are two products which use the same virus database, I have often included only one of them. Only when I felt there would be a great confusion if I did not have I included both."
For myself, a slightly more complete list would be useful even if the entry is similar to the Zemana entry or "See xxx" or "unknown" or "verified not available". I would prefer to see at least a brief entry for any vendor/product participating in one of these four metascanners: VirusTotal.com, Metascan-Online.com, Jotti.org, or VirSCAN.org.
Again, thanks for the extensive work you've put in.
I failed to proof the G Data comment thoroughly in my rush to keep up with you. I haven't actually used the form for G Data since they rely heavily on two other vendors, of which at least one has always (in my very limited experience) had the same problem.
You've done an amazing job collecting all this info so I can certainly understand not keeping up with sometimes not well publicized inter-vendor agreements.
A final issue for you to ponder/solve. Some of us use the metascanners as our backup and also to vet FPs. What is the best way to address "holes" in detection (e.g., 3/20 detect)? Just submit using the broad email lists since vendors automate handling already known malware? (OK, just rhetorical given your earlier comments.)
What about the sometimes widespread FPs? Example: If BitDefender has a FP, so do ~6 more but I'm not knowledgeable enough to know that "fixing" BD will fix four of those (or at least not which four!); I am experienced enough to know many weeks or even months (plural) can pass before all vendors/products fix a FP.
Also, what if the vendor/product table in the article does not include some of the ones that are included in the metascanners and some of those are producing FPs? You know that you excluded a vendor/product because it is based heavily on another's definitions but I'm not going to know that so I'm going to have to look elsewhere to figure out what to do.
BTW, please also provide a solution that will allow me to engender world peace with one click.
GREAT information, THANK YOU!
Thanks for a great resouce
It seems *Defenx e-mail address is down, recommend removing it from the list.
Arrival-Date: Fri, 9 Aug 2013 06:06:30 -0700
Final-Recipient: rfc822;newvirus@defenx.com
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550 No Such User Here"
Hi Chiron,
Roboscan/AlYac Internet Security has a report form for users to report malware of false positives.
Check the link here from Roboscan's website: http://www.roboscan.com/support/virus_report.aspx
If you're currently using Rooscan or has Roboscan installed in your PC regardless lifetime free version or paid Pro version, there is a "report" function available on on the lower left the configuration.
I have repeatedly tried to use the email address provided for Norman false positive submission (analysis@norman.no) but it always responds "mailbox full" or something...
I have found an online submission form however at:
http://www.norman.com/business/support/support_tools/potential_false_pos...
In reading the Norman site forums, I also found another email listed for false positives (falsepositive@norman.no) and will try that now...
Excellent resource Chiron!
Thank you very much for your efforts and here is my small contribution:
AntiY has provided an email for the submission of false positives on the following webpage: http://www.antiy.net/contacts/. The email is submit@antiy.net and there also seems to be an online submission form.
Keep up the good work!
Thanks again
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