- The purpose of this guide
- What is CryptoLocker
- Known file paths and registry keys used by CryptoLocker
- What should you do when you discover your computer is infected with CryptoLocker?
- Is it possible to decrypt files encrypted by CryptoLocker?
- Will paying the ransom actually decrypt your files?
- How do you become infected with CryptoLocker
- Known Bitcoin Payment addresses for CryptoLocker
- CryptoLocker and Network Shares
- What to do if your anti-virus software deleted the infection files and you want to pay the ransom!
- How to increase the time you have to pay the ransom
- Messages from the ransomware author and information about the CryptoLocker Decryption Service
- How to restore files encrypted by CryptoLocker using Shadow Volume Copies
- How to restore files that have been encrypted on DropBox folders
- How to find files that have been encrypted by CryptoLocker
- How to determine which computer is infected with CryptoLocker on a network
- How to prevent your computer from becoming infected by CryptoLocker
- How to allow specific applications to run when using Software Restriction Policies
- How to be notified by email when a Software Restriction Policy is triggered
- CryptoLocker 2.0: New version or Copycat?
- CryptoLocker Timeline
“There is a lot of incorrect and dangerous information floating around about CryptoLocker. As BleepingComputer.com was one of the first support sites to try helping users who are infected with this infection, I thought it would be better to post all the known information about this infection in one place. This guide, or Frequently Asked Questions, will unfortunately not help you decrypt your files as there is no way to do so. Instead, this FAQ will give you all the information you need to understand the infection and possibly restore your files via other methods.
In many ways this guide feels like a support topic on how to pay the ransom, which sickens me. Unfortunately, this infection is devious and many people have no choice but to pay the ransom in order to get their files back. I apologize in advance if this is seen as helping the developers, when in fact my goal is to help the infected users with whatever they decide to do.”
This tips section is maintained by Vic Laurie. Vic runs several websites with Windows how-to's, guides, and tutorials, including a site for learning about Windows and the Internet and another with Windows 7 tips.
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