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Inkjet Printer Cartridges: Review of All-Ink
Web Site: www.all-ink.com
All-Ink sells compatible inkjet cartridges, refill kits and fax ribbons and claims over 8 years experience in the imaging supplies industry. Of all the suppliers reviewed they are the only ones to offer a 110% refund, if not completely satisfied. Judging by the company's customer excellent ratings at BizRate I'd say that don't have give this generous refund often!
The web site will win no beauty contest but is quite functional. Just select your printer brand from the front page then find your cartridge either from the printer model or alternatively the cartridge part number.
A neat feature of the site is a useful resources section with lots of useful tips covering everything from refilling tips to getting ink stains off your fingers. You should browse this even if you don't purchase anything.
Prices were generally pretty sharp though 1 cartridge in our test selection was relatively expensive. A check through a number of other cartridges not in our selection showed similar anomalies, though to be fair 11 out of the 13 cartridges checked were very competitively priced.
Ordering proved straight-forward. A nice little bonus was that we paid no shipping charges as the order was over $40.00. Three days later our cartridges arrived in good condition.
Returns require an RMA number and we obtained this by email. Once obtained the RMA is good for 30 days. Once we had our RMA, we returned the cartridges, with shipping at our expense. Eight days later we received a full 110% refund as promised. This excluded all shipping costs but we would still have to say, this is as good as it gets.
In summary we were impressed: smart service, free shipping over $40, a top rate returns policy and generally low prices.
Web Site: www.all-ink.com
| Credit cards accepted | Amex, MC, Visa, PayPal | ||
| Checks accepted | Yes | Money orders accepted | No |
| Order by phone | Yes | Order by fax | Yes, email too. |
| International orders accepted | No | Customer service hotline | Yes |
| 100% satisfaction guarantee | Yes | Return Period | 30 days |
| Cost of our order | $42.80 | Shipping cost | $4.95 Priority mail. Free over $40 |
| Total cost: $42.80 | |||
Inkjet Printer Cartridges Review Home Page
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Comments
I purchased cartridges that my printer will not recognize. Been calling and e-mailing for the past two weeks. Get no response either way. Is this company alive?
I have been a satisfied customer of All-Ink for several years. However, recently two of the cartridges leaked all over on opening, and I have not been able to reach the company through e-mail or phone - left messages, but no response. I may be out $50, but will continue to pursue it. I hope to get a refund, but will go to another company in the future.
I recieved a cartridge from All-Ink.com that did not work. I contacted them by e-mail and called them by phone six times{had to leave messages} over a three week period. I have never heard back from them. TBEAR, CHARLOTTE N.C.
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