Frequently Asked Questions For new Premium Edition subscribers
1. When will I get my first SE issue? The first issue of your 12 month subscription will be the first issue published after the date you subscribed. The exact date can be checked from your Subscription Administration Control Panel Support Alert is published monthly. It usually comes out early on Wednesday evening E.S.T. in the middle of each month. The publication date of the next issue is shown in the Supporters' Area. 2. When will my subscription expire? You subscription is for 12 months rather than 12 issues. That means that if extra issues are published you may get more than 12 issues in your subscription period. Before your subscription expires you will receive a series of automatic renewal reminders. 3. Are the "Premium", "SE" and the "Supporters' Edition" the same? Yes, SE is simply a short-hand way of saying Supporters' Edition. It is my premium edition. 4. Can I read the newsletter in my plain text email reader Support Alert is only published in HTML however the HTML version includes a plain text link to the online version of the newsletter. This text link is visible in plain text email readers. Clicking the link allows you to read the newsletter in your browser. 5. When will I know if I won the software you offer to new subscribers? I draw the prizes on the day I publish the next issue. That is, one month after the publication of the issue in which the bonus software was offered. This way everyone who subscribed in the month has an equal chance of winning. Prizes are drawn using a random number program. You will be notified by email if you win. 6. Do you have an RSS feed? Yes, I'm offering three feeds:
7. Where can I find the current issue of the Premium Edition and back issues? The current issue, all back issues and a downloadable archive of back issues can be found in the Supporters' Area of the web site. The Supporters' Area is password protected and can only be accessed using the username and password that was sent to you by email when you completed your subscription. To go to the Supporters Area use this link. http://www.techsupportalert.com/members/index.htm I strongly recommend you bookmark this page. 8. I've lost my password, how do I get a new one? Go here and ask for your password to be resent 9. How can I change my password? You can change your password and username at any time from your Subscription Administration Control Panel 10. My password does not work, what do I do? Most password problems are caused by typing errors. To minimize errors cut and paste your username and password rather than retype it. Also make sure the Caps Lock on your keyboard is turned off as the username and password are both case sensitive. If all else fails simply retry again after a few minutes. 11. How can I ensure I don't miss issues? If you are missing an issue please look in your Bulk Mail or Spam folder. That's because the main cause if non-delivery of issues is capture by a spam filter en-route. This risk can be reduced (but not eliminated) by adding the address supportalert@techsupportalert.com to your email Contacts list or list of Approved Senders. To ensure you never miss an issue due to spam filter problems I suggest you sign up the Premium Edition RSS service that will notify when each issue is published. See Item 6. 12. How can I change my email delivery address? You can change your email delivery address at any time from your Subscription Administration Control Panel 13. How can I cancel my free subscription? This may be cancelled from the Supporters' Area 14. Will canceling my free subscription affect my Premium subscription? No, the two lists are totally separate. 15. Can I have duplicate subscriptions? The Lyris Mail List Server does not allow duplicate subscriptions of the same newsletter to the same email address. If you are receiving two issues to the same email address then you'll probably find one is the free Edition and the other the Premium Edition. If they are the same edition and same version, you will find they are going to different email addresses. 16. I just re-subscribed and have received two copies of the latest issue. What up? This can happen if you re-subscribed at a different email address than the one you used for your old subscription. 17. I'm receiving my free edition but not the Premium Edition. What's going on? If your subscription payment was successfully processed at PayPal or ClickBank then you can take it for granted that you have been correctly subscribed to the Premium Edition. If are not receiving the Premium Edition it's usually because our Premium issue may have been caught by an email spam filter. Note that sometimes the Premium edition may get caught by a spam filter while the free edition does not. Sometimes it's the other way around. This can easily happen as the content of the free and Premium Editions is quite different. Check the "Spam" or "Bulk mail" folder of your email account. You may find the missing issue there. If it is, move it to your inbox by pressing the button "Not Spam." If your email service has an
authorized senders list you should add the Support Alert sending address
supportalert@techsupportalert.com to this list. Depending on you email
service the authorized senders list may also be called a "Whitelist",
"Friends" or "Contacts" Taking this action should help prevent
future issues being classified as spam. 18. How can I find my subscription email address Your subscription address is displayed in full at the very end of every issue of the newsletter. In some email readers it will also appear in the "TO:" field. OK guys, that's about it. If there are any problems, just email me at supporters@techsupportalert.com Thanks again for subscribing. Gizmo |
