IN THIS ISSUE:

0. EDITORIAL: Dealing with Rootkit Trojans
1. TOP TECH SITES AND RESOURCES

1.1 Free Spyware Scan
1.2 Disposable Email Address Services
1.3 Free Anonymous Browsing
1.4 File Extensions Explained
1.5 Google Search-As-You-Type
1.6 How to Check Out a New Program Before Installing
1.7 Collaborative Search Engine is Hot (SE Edition)
1.8 Use MS Office-Style Apps Online for Free (SE)
1.9 The Free Programs Hidden in Windows (SE Edition)
1.10 How to Fix Dead Pixels in Your Monitor (SE Edition)

2. TOP FREEWARE AND SHAREWARE UTILITIES

2.1 The Best Free Browser Scrubber
2.2 How to Restore Desktop Icons
2.3 Free Tool Analyzes End User Licensing Agreements
2.4 Free Utility Identifies Download File Size
2.5 How to Copy Songs From Your iPod to Your PC (SE Edition)
2.6 A Utility That Civilizes the Command Prompt (SE Edition)
2.7 Open Source Alternative to MS Exchange (SE Edition)
2.8 Best Free Parental Filter (SE Edition)

3. SECURITY PATCHES, SERVICE RELEASES AND UPDATES

3.1 Microsoft Security News
3.2 Scanning Vulnerability in Avast Virus Scanner
3.3 Is Firefox Secure?
3.4 US Govt. Backdoor in Windows Security Revisited
3.5 New Beta of Firefox 1.5

4. OTHER USEFUL STUFF

4.1 Ethernet Cable Tester for $5.95
4.2 How to Check Whether Your PC has High Speed USB Ports
4.3 Sort Algorithms Compared
4.4 Lots of GMail Usage Tips
4.5 Preventing Computer-related Neck and Shoulder Problems
4.6 Useless Waste of Time Department
4.7 How to Write Email That Gets Answered (SE Edition)
4.8 A Web Site That Can Change Your Mood (SE Edition)
4.9 A Simple Way to Improve Your Job Resume (SE Edition)

5. TIP OF THE MONTH

5.1 How to Find Out If You Are Secretly Connected to the Internet

6. FREEBIE OF THE MONTH

6.1 The Best Free Instant Messaging Client
6.2 Clean Out the Junk from the Windows Uninstaller (SE Edition)

7. MANAGING YOUR SUBSCRIPTION

0.0 EDITORIAL

How to Deal With Trojan Rootkits

Rootkits are increasingly being used by writers of viruses, spyware, trojans and other malware products to hide their unwanted programs from you and your security products.

At the moment rootkits are not exactly common, however they are becoming more common and this is causing concern in the computer security industry.

Rootkits are not themselves malware programs but are programs that offer a system or technique to hide the presence of malware programs.

They do this using a variety of clever tricks to manipulate the Windows operating system itself, the effect of which is that you cannot see the cloaked malware product on your computer using normal Windows programs.

For example, you will not be able to see any malware files that are protected by a rootkit by using Windows Explorer or any other common file viewer.

Nor will you be able to see any of the malware processes by using Task Manager or most other process viewers.

Similarly, there will be no visible malware entries in the Windows Startup folder or other startup locations. Even a HijackThis log will show nothing.

In other words, the malware infection is totally stealthed by the rootkit from your view and the view of most of your security software products.

Because of this stealthing, your security software may report that your PC is totally clean from infection when in fact you are infected. That's why rootkits are so appealing to writers of malware products.

Rootkit detectors are special programs designed to look through these stealthing techniques. There are several products on the market and, thankfully, most are free.

Detecting rootkits is only part of the problem. If you find one, then there is the issue of how you get rid of it. Perhaps most important of all is knowing how to avoid being infected in the first place.

I'd like to address all these issues here but I'm afraid it takes more space than I have available. So, what I've done is write a special article for you dear subscribers and it's now on the Tech Support Alert web site at this address: http://www.techsupportalert.com/rootkits.htm

I suggest you check out the article and follow the instructions to thoroughly scan your PC. Of course, the chances of your PC being infected are quite small but it's definitely worth a few minutes of your time to make sure. I'm sure no one wants to be in the position of believing their PC is totally clean when it is in fact, totally compromised.

http://www.techsupportalert.com/rootkits.htm

If anyone does detect a rootkit on their PC, please write to let me know.

See you next month.

Gizmo
supporters@techsupportalert.com

1.0 TOP TECH SITES AND RESOURCES

1.1 Free Spyware Scan

I've written before about Trend Micro's excellent free online anti-virus scanner. Now they are offering a free anti-spyware scanner [1] as well. This one is not online; you have to download the 1.7MB file and then run it on your PC. It works just like McAfee's Stinger program in that there are no signature file updates so if you want to run the program in the future you have to download the latest version of the full program once again. It's a pretty competent anti-spyware scanner and will fix any problems detected. It's well worth the download even if you are already using another anti-spyware product; two opinions are always better then one. While at the Trend Micro site why not try their free online anti-virus scan as well? It's accessible from the same page as the spyware scanner. It will only work with Internet Explorer but Firefox and Opera users can use this [2] version.
[1] http://housecall.trendmicro.com/
[2] http://fr.trendmicro-europe.com/consumer/products/housecall_launch.php

1.2 Disposable Email Address Services

Thanks to subscriber JW for letting me know about this directory listing of 16 different services with brief descriptions of each.
http://www.tipmonkies.com/2005/10/04/disposable-e-mail-address-services

1.3 Free Anonymous Browsing

This site allows you browse the web anonymously using any of 11 different anonymizing services. You can optionally disable cookies, scripts and ads as well.
http://www.space.net.au/~thomas/quickbrowse.html

1.4 File Extensions Explained

Subscriber Per Christensson wrote in recently to let me know about his site FileInfo.net. It provides extensive information on various file extensions and, unlike similar sites, it provides a good explanation of each type rather than a simple listing. Definitely one to bookmark.
http://www.fileinfo.net/

1.5 Google Search-As-You-Type

Don't confuse this with Google's own suggest-as-you-type [1]. This is a third party service called Inquisitor that uses an AJAX front end to provide snappy Google search suggestions. Works best in Firefox and Opera. Another impressive use of AJAX.
[1] http://www.google.com/webhp?complete=1&hl=en
[2] http://www.inquisitorx.com/beta/

1.6 How to Check Out a New Program Before Installing

This little known Microsoft site [1] provides a wealth of user comments on many applications and is a valuable resource for anyone thinking of buying or installing a new program. As ever, some of the comments are well informed and valuable, others are inane. SnapFiles [2] also provides user comments on software but beware - some of these are really from vendors seeking to bolster the reputation of their products.
[1] http://www.windowsmarketplace.com/Reviews.aspx
[2] http://www.snapfiles.com/

** Additional Items in the SE Edition **

1.7 Collaborative Search Engine is Hot

Back in issue 124 I mentioned a new experimental search engine that takes Google search results and weighs them with Del.icio.us tag frequency usage from the top 500 taggers. The search engine is really taking off and for the best of reasons: it gives wonderfully relevant results. I find that it works best for topics of the kind likely to interest Del.icio.us users. So, computer topics and pop culture work fine, but subjects like art, history, etc. are poorly served. Quite separately, if you haven't been using Del.icio.us for saving and tagging your bookmarks, you are really missing out on something special. If you have time, go over to the site now and register for a free account. If you do, would you mind saving my "46 Best-Ever Freeware Utilities" page [3] as your first bookmark? It will help me get a few more visitors to the Tech Support Alert website. :>)
[1] http://collabrank.web.cse.unsw.edu.au/del.icio.us/
[2] http://del.icio.us/
[3] http://www.techsupportalert.com/best_46_free_utilities.htm

1.8 Use MS Office-Style Apps Online for Free

ThinkFree [1] is a web service that allows you to create and read online documents in common office formats such as .DOC,.XLS and others. You get 30MB of free storage space to store your files and any or all of your files can be shared with or edited by others. I found the system very slow which is typical of Java- based online systems. By comparison, check out Writely [2], a free online Word-style system for creating personal or shared documents. Writely flies along and is really usable system. That's because it's powered by AJAX, rather than Java. AJAX is currently the hot product for the development of web-based applications. Its appeal is that it offloads a lot of the work from the server to your browser. That's why it's so much more responsive. What a difference. It makes Java look very much like yesterday's technology. If you need more convincing, check out Kiko [3], an interactive web calendar developed using Ruby on Rails.
[1] http://online.thinkfree.com/
[2] http://www.writely.com/
[3] http://www.kiko.com/

1.9 The Free Programs Hidden in Windows

Here's a list of useful programs in Windows that you may not know about. Check out the users comments at the bottom; they add a whole lot more. Editors note: looks like page has been pulled by the author.
http://www.soritong.computingxp.com/?p=25

1.10 How to Fix Dead Pixels in Your Monitor

Dead or "stuck" pixels are a common flaw in digital monitors, however, it is possible to try to "un-stick" them. This site show how. The claimed success rate is around 60%.
http://www.psp-vault.com/Article168.psp

Got some top sites to suggest? Send them to
mailto:supporters@techsupportalert.com

2.0 TOP FREEWARE AND SHAREWARE UTILITIES

2.1 The Best Free Browser Scrubber

There's no doubt that when you browse the web you accumulate huge amount of stored data. The sheer quantity is surprising; often gigabytes. A lot of this is just junk while other parts can be useful. Just what is and what isn't junk is a personal decision. For example, I regard the information stored in my browser's history as a valuable resource but I know a lot folks see it as clutter or even an embarrassment. That's why the flexibility to choose exactly what you want to keep or delete is a key requirement in any browser cleaning utility. It's in this area that CleanCache excels. Yes, there are a few other cleaner programs that also offer this but when you take into account CleanCache's speed, ease of use, automation features, near- forensic thoroughness and the fact that it works with Internet Explorer, IE Clones such as Avast, Firefox and Opera, then you have a clear winner in this category. Note that it requires the 26MB Microsoft .NET Framework to be installed on your PC. Freeware, Windows 2000 and later, 1.3 MB
http://www.buttuglysoftware.com/CleanCache3.html

2.2 How to Restore Desktop Icons

Everyone knows the annoyance of having your desktop icon layout scrambled. There are lots of causes; a system glitch, booting in safe mode, Windows Explorer crashing and more. Icon Restore is a tiny free utility that solves this problem by adding two new items to your right click context menu: one to save your desktop layout the other to restore it. What could be simpler? Thanks to my friend Mikel Peters for this contribution. Freeware, all Windows versions, 281KB.
http://users.rcn.com/taylotr/icon_restore.html

2.3 Free Tool Analyzes End User Licensing Agreements

If you are one of those people who never reads EULAs when you install software then this utility [1] may be just what you have been looking for. Just cut and paste the EULA into EULAlyzer and it will flag for your attention any areas of concern. I tried it on five agreements and it picked up about 80% of what I detected manually including most surreptitious adware installation clauses. That's pretty good and well worth the effort. BTW, check out this really funny cartoon [2] about EULAs. All Windows versions, 1.7MB.
[1] http://www.javacoolsoftware.com/eulalyzer.html
[2] http://ars.userfriendly.org/cartoons/?id=20051014

2.4 Free Utility Identifies Download File Size

It's often useful to know the size of a file before you download it, particularly if you have a slow connection or are approaching your bandwidth quota. Most folks do this by starting the download and then looking at the indicated file size in their download manager but InternetFileSize offers a far simpler solution. It works by adding a menu item to the right click context menu. All you do is right click on a download link and InternetFileSize shows the true file size, modification date and the true download path. Freeware, Windows 98 and later, 575KB.
http://www.moveax.com/eng/content/view/7/13/

** Additional Items in the SE Edition **

2.5 How to Copy Songs From Your iPod to Your PC

SharePod is a free utility that will not only allow you to get your music off your iPod, but it also allows you to move files from your PC back to your iPod without using iTunes. Donationware, 231KB.
http://sturm.t35.com/pages/sharepod.htm#about

2.6 A Utility That Civilizes the Command Prompt

Using the Windows Command Prompt (aka DOS Box) poses few problems to those of us raised on DOS but it can be daunting experience for less experienced users. PromptPal [1] is a shareware utility that addresses this problem by providing a friendlier interface to the command prompt with support for standard Windows functions like the Open Dialog for accessing files, drag and drop, copy, paste and other similar functions. Accessing the program is easy through the Windows Explorer right- click context menu; just click on a folder and select "Open PromptPal here." When I first tried this product I must admit my attitude was really, "OK for newbies but we experienced users don't really need this." However, with use I totally changed my mind. Once I discovered some of the nifty features, I realized that PromptPal is a real productivity tool. As an experienced user I found that with PromptPal I consistently worked faster and had fewer errors; it's quite addictive actually. Command Prompt Explorer Bar [2] is a viable freeware alternative but, price aside, I preferred CommandBar and recommend it for both newbies and honchos. Shareware, 30 day trial, $29.95, Windows 2K and later, 1.7MB.
[1] http://www.promptpal.com/product_info.shtml#explorer
[2] http://www.codeproject.com/csharp/CommandBar.asp

2.7 Open Source Alternative to MS Exchange

If you are looking to install Exchange or, alternatively, trying to find a way to get rid of it, then check Zimbra, a new open source solution. I haven't tested it but it looks like a real contender, particularly for medium size and smaller companies.
http://www.zimbra.com
http://zimbra.com/flash_demo/flash_demo.html

Got some favorite utilities to suggest? Send them to mailto:supporters@techsupportalert.com

3.0 SECURITY PATCHES, SERVICE RELEASES AND UPDATES

3.1 Microsoft Security News

This month Microsoft released nine Windows updates covering 14 vulnerabilities including three considered "critical." All three of these, if exploited, could allow someone to take control of your PC, so please ensure your computer is updated ASAP.

One of these patches, MS05-51, is of particular importance. It covers four individual flaws, one of which has the potential to be exploited through a network worm. Such a worm attack is now looking certain as proof of concept code is already circulating on the internet.

The catch is that there have been implementation problems with this particular patch. Microsoft has officially acknowledged this and has offered work-arounds [2] but claims there have only been a few isolated instances of the problem. Whatever, it puts sysadmins into a difficult position; patch and risk bringing down the system or don't patch and risk getting attacked by a worm.

Full details of all patches can be found at the third link below.
[1] http://windowsupdate.microsoft.com/
[2] http://support.microsoft.com/kb/909444
[3] http://go.microsoft.com/fwlink/?LinkId=54789

3.2 Scanning Vulnerability in Avast Virus Scanner

Secunia is carrying a report of a flaw in the Avast "Anti-Virus scan engine, which can be exploited by malware to bypass certain scanning functionality. The weakness is caused by an error in parsing certain malformed archives and can be exploited via a specially crafted archive with additional characters pre-pended to the header. Such malformed archives can be correctly extracted by some archiving software. Successful exploitation allows malware packed in malformed archives to pass the email anti-virus scanning gateway undetected." No fix is currently available from Avast so in the interim it is recommended that Avast users unpack all archives and scan the contained files rather than execute files within archives.
http://secunia.com/advisories/17126/

3.3 Is Firefox Secure?

With all the recent Firefox security patches I've been getting quite of lot of email from subscribers asking whether Firefox can still be considered more secure than Internet Explorer. The answer is unequivocal; yes. Two main factors contribute to this: First, FF does not support ActiveX, one of the major sources of malware infection for Internet Explorer users. Second, Mozilla fixes new reported vulnerabilities in FF really quickly, often within hours while, in contrast, Microsoft takes many months. Consequently, there are virtually no exploits circulating on the internet for FF while there are dozens for IE. In fact, I have never myself even seen a circulating FF exploit while I encounter IE exploits daily. Case closed; FF is way safer than IE. Yes, there have been a lot of FF security patches and yes, there will be more. That's to be expected for a product whose source code is publicly available. But all those patches are a good sign; they tell you that Mozilla is at work fixing potential problems. It's not the patches you should worry about folks, it's the number of reported but unpatched flaws. If you use IE, depress yourself by checking out Secunia's list of IE's outstanding unpatched flaws, 20 at last count and rising.
http://secunia.com/product/11/

3.4 US Govt Backdoor in Windows Security Revisited

I ran into this 1999 article over at StumbleUpon. I recall that at the time MS denied it outright and claimed the researcher had jumped to the wrong conclusion. Does anyone know how this was finally resolved? In any case, in these terrorism-dominated times it makes very interesting reading.
http://www.heise.de/tp/r4/artikel/5/5263/1.html

3.5 New Beta of Firefox 1.5

The second Beta of Firefox V1.5 is now available, though I don't recommend you download it unless you are willing to live with a few bugs - as they say, "beta" stands for "broken." The full release is tentatively scheduled for November and, based on what I've seen from the beta, it's something to look forward to. It's considerably faster than V1.07 when browsing back and forth between sites, has improved rendering and a much better system for handling extensions and updates.
http://www.mozilla.org/projects/firefox/

4.0 OTHER USEFUL STUFF

4.1 Ethernet Cable Tester for $5.95

How neat; an RJ45 cable tester that fits on your keychain at a ridiculously low price. It checks for both broken and shorted wires and even handles both male and female plugs and sockets.
http://smartronix.com/smx_products/index.cfm?fuseaction=product.display&Product_ID=85

4.2 How to Check Whether Your PC has High Speed USB Ports

This is a question I get regularly from subscribers. Thankfully someone has finally documented how to do it.
http://www.usbman.com/Guides/checking_for_usb_2.htm

4.3 Sort Algorithms Compared

At this site they have animated displays of 17 different sort techniques in operation. Geeks will find this quite fascinating; I know I did. ;>)
http://cg.scs.carleton.ca/~morin/misc/sortalg/

4.4 Lots of GMail Usage Tips

42 tips at last count. A great resource for all Gmail users.
http://g04.com/misc/GmailTipsComplete.html

4.5 Preventing Computer-related Neck and Shoulder Problems

Anyone who uses a computer for long periods is at risk of developing these problems. I certainly did. In this article I show you how I solved the problem. It worked for me and I hope it works for you too.
http://www.techsupportalert.com/neck-problems.htm

4.6 Useless Waste of Time Department

This is a well-known site always rewarding to re-visit. Dr. David G. Alciatore at Colorado State University has this amazing collection of slow motion videos of everyday events. Among the many fascinating clips, you must check out the computer hard drive video. It will leave you wondering how these things manage to work at all.
http://www.engr.colostate.edu/~dga/high_speed_video/

** Bonus Items for Supporters **

4.7 How to Write Email That Gets Answered

Like most folks I get some dreadful though well-intentioned mail; blank subject lines, questions that don't mean anything, long missives without a point. No wonder so much email in the world goes unanswered. This site offers some excellent advice how to write a short, to the point email that is likely to get a response. A top read for all. Pity about the typos on the page.
http://www.43folders.com/2005/09/writing_sensibl.html

4.8 A Web Site That Can Change Your Mood

Pick a mood you'd like to be experiencing and this web site will dispatch you to another site that will set you on the way.
http://www.wildmoodswings.co.uk/

4.9 A Simple Way to Improve Your Job Resume

Here's some useful practical advice that will improve your chances of getting a job interview. Having hired a lot of folks over the years, I can vouch for the accuracy of the recommendation.
http://alanso.blogspirit.com/archive/2005/10/04/25-words-that-can-hurt-your-resume.html

5.0 TIP OF THE MONTH

5.1 How to Find Out If You Are Secretly Connected to the Internet

One of the most unnerving computer experiences is notice sudden unexpected internet activity from your PC when you're not using the internet at the time.

It can be brought to your attention several ways; for example the lights on your modem might start blinking furiously, your firewall may indicate internet activity or your download/upload monitor could show that a lot of information is being received or transmitted.

When this happens to me, the first thought that goes through my mind is that a malware program may be "phoning home" to some remote PC divulging all my personal information.

Now I know this is unlikely because my PC is well protected but I know enough about security to know that it's possible. So whenever this happens I immediately investigate what's happening. So should you; in the following paragraphs I'll show you how.

When you are connected to the internet you are not connected at one point but at multiple points. These different points are called ports. Data can flow in and out each of these ports. It's a bit like the way flies get into your house. They can get in (or out) the front door, the back door, the windows or the chimney. These openings in your house are just like the ports in your computer.

There can be up to 65000 ports on your computer but normally these are shut. When you start a program that connects to the internet such as your web browser, that program opens one or more ports to make the connection.

So when you computer shows signs of unexpected internet activity what you need to do is to track down what ports are open and then identify the programs that opened those ports.

There's a whole class of utilities called port enumerators that will do this job for you. In fact, there are more than a dozen such programs currently available. Additionally, many firewalls and most anti-trojan programs have in-built port enumerators though these are often quite basic.

I've looked at most of these products and found two that are outstanding:

My favorite free port enumerator is called CurrPorts from Nirsoft. It works best with Window 2000 and later though Windows 98 users can still use the product with less information displayed.

CurrPorts, like all port enumerators, shows all the ports that are currently open on your PC. It also shows you the process that opened each port and the time the port was opened. Most importantly it flags in pink, any suspicious ports.

Now "suspicious" here just means worth checking. However this flagging makes the job of interpreting results much easier for less experienced users.

CurrPorts also allows you to track down the remote site a particular port is connected to. If it's somewhere like North Korea, China or Romania you have a problem.

If you do have a problem CurrPorts allows you to immediately shut down that port. That reduces the potential damage but of course doesn't solve the problem. To do that you need to find the malware program responsible.

How you do that is unfortunately, beyond the scope of this article. As a quick guide I suggest you download HijackThis from the link below and follow the instructions on the same page how to paste the output to the Tom Coyote web forums. http://www.tomcoyote.org/hjt/

The folks on the forum should be able to help you permanently get rid of the problem and it won't cost you a cent either.

CurrPorts is a great product but it has one weakness; it doesn't tell you the amount of data flowing in and out the open ports on your computer.

This is a really important piece of information when you are trying to track down sudden unexplained internet activity. There may be dozens of open ports on your PC but what you want to know the ones that are currently being used to transmit or receive data.

I couldn't find any free port enumerator that provides this information but there are two shareware products that do: Port Explorer from Diamond Computer and TCPView Pro from SysInternals.

Port Explorer is the standout pick. Port Explorer works with all versions of Windows and a home license is $29.95. Simply put, it's the best port enumerator I've ever used. Port Explorer does pretty well everything that CurrPorts does and more. It combines ease of use with great power; a rare quality in technical utilities.

In this context its greatest ability is to show for each open port, the amount of information being transmitted and received. The display can even be sorted on this criterion so the ports moving the most data appear at the top. This makes
identification of the culprit program really easy.

Once the cause of the internet activity has been identified Port Explorer provides a whole raft of tools to help you identify the remote computer using the port. It even includes a packet sniffer so you can see what information is being transmitted.

Both Port Explorer and CurrPorts can provide you with the information you need to identify the cause of unexpected internet activity. I suggest you check out both and go with the program that best suits your needs. Whatever, every experienced user should have a port enumerator installed on their PC ready and waiting to track down those mystery internet connections. You may only occasionally require such a product but it's a great comfort to have one on hand when you really need it.

CurrPorts: http://www.nirsoft.net/utils/cports.html
Port Explorer: http://www.diamondcs.com.au/portexplorer/

NOTE: No standard port enumerator can detect open ports that have been stealthed by Rootkits. To detect these you need a specialist rootkit detector. For more information see this months' Editorial.

6.0 FREEBIE OF THE MONTH

6.1 The Best Free Instant Messaging Client

I don't use IM so I asked regular contributor Craig Vollmar to review this category for me. Here's an abbreviated version of Craig's full review which is available online [4] from the Tech Support Alert web site.

If you're like me, then you probably have friends and family using a variety of IM networks. One way to talk with people on each one of these networks is to open an account for each and then download and install each IM client on your computer. However, running four different IM applications on your computer uses a lot of system resources, is difficult to manage, and broadens your attack surface. Therefore, I would recommend using a multi-protocol IM client. These applications not only allow you to connect to multiple IM networks, but they are also advertisement free, more secure, and have features that allow you to easily manage your various IM accounts.
I have been using Trillian Basic since its infancy. It is a great application and supports the AIM, ICQ, IRC, MSN, and Yahoo networks. However, during this evaluation, I have decided that IM2 Messenger [2] is slightly better than Trillian Basic if you only need to connect to the aforementioned IM networks. Its interface is much cleaner and easier to use and it supports video messaging (in addition to text and voice messaging). Now, if you're a power user and want support for more networks and the ability to add features via plug-ins, then definitely check out Miranda Instant Messenger [3]. In addition to the networks supported by IM2, it has native support for Gadu-Gadu and Jabber (it also will connect to the Google Talk [1] network with a little plug-in tweaking!). Its interface is minimalist, but the application is very extensible through the use of plug-ins. Miranda IM is now my IM client of choice!
[1] http://talk.google.com/ Windows 2000 and XP, 900 KB
[2] http://www.im2.com/ Windows 98 and later, 2.9 MB
[3] http://www.miranda-im.org/ Windows 95 and later, 943 KB+
[4] http://www.techsupportalert.com/best_free_IM_client.htm

** Bonus Freebie for Supporters **

6.2 Clean Out the Junk from the Windows Uninstaller

Most users who try out lots of programs end up with dead entries in the Windows Uninstaller (aka the Add/Remove Programs utility) that can't be removed or uninstalled. The usual cause is program uninstalls that went wrong or programs that have no uninstaller. A number of commercial utilities are available that will delete these defunct entries but few folks know that Microsoft provides a free tool that does the same thing. It removes the offending program from Add/Remove programs and tidies up the corresponding Windows uninstaller registry entries but can't, of course, remove registry entries, DLLs and files that belong to the defunct program. In fact, I know of no program that will do that automatically. That's best done by hand. Still, it's useful to be able to clean out all those dead entries from the Windows Uninstaller. Freeware, all Windows Versions, 1.23MB.
http://support.microsoft.com/default.aspx?kbid=290301

Got some top sites and services to suggest? Send them in to mailto:supporters@techsupportalert.com

7.0 MANAGE YOUR SUBSCRIPTION

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Support Alert is a registered online serial publication ISSN 1448-7020. Content of this newsletter is (c) Copyright TechSupportAlert.com, 2005

See you next issue

Gizmo
Ian Richards
editor@techsupportalert.com