CCleaner slow installation

emmjay · 03. Oct 2011, 03:38 PM

I downloaded V3.11 CCleaner today. The download was fast, but the installation took over 30 minutes. It consumes 60% plus CPU as well. It seems to get bogged down with the Extract: lang-xxxx.dll files. Has anyone else experienced this? I use the default language (English) in the setup.

Anupam · 03. Oct 2011, 06:15 PM

30 minutes?

... that's a lot. Something is definitely wrong somewhere. I experienced no such problem while installing the latest version. Which version did you download, the slim version, or the regular version?

The slim version is the one without the toolbar... although that toolbar can be deselected in the normal version too.

But, I have observed that even with slim version, the installation stalls for just a few seconds... to which my guess is that it tries to contact home or somewhere. Maybe that is conflicting at your end with something.. but definitely something is wrong.

emmjay · 04. Oct 2011, 05:15 PM

Quote:

Originally Posted by Anupam

30 minutes?

... that's a lot. Something is definitely wrong somewhere. I experienced no such problem while installing the latest version. Which version did you download, the slim version, or the regular version?

The slim version is the one without the toolbar... although that toolbar can be deselected in the normal version too.

But, I have observed that even with slim version, the installation stalls for just a few seconds... to which my guess is that it tries to contact home or somewhere. Maybe that is conflicting at your end with something.. but definitely something is wrong.

Hi Anupam, I agree that there is something wrong somewhere, but I do not know what it is. I was presented with a 'new version is available, popup' which sent me to a selection screen on their website. I selected the free version, and deselected the ASK toolbar for the installation. It was the installation of the language.dlls that took all the time. In fact it was close to 50 minutes for it to install. I have a dual core laptop so I was really surprised at this and even more surprised at the 60%plus CPU that the install consumed.

Anupam · 05. Oct 2011, 09:30 AM

Well emmjay, it shouldn't have taken so long... and I feel that you should have cancelled it, once it ran longer than 5 minutes. My suggestion would be to uninstall CCleaner, download the slim version, which is without a toolbar, and try installing again.

If you have any software that might be interfering with the installation, like HIPS, firewall etc, do check.

Anupam · 05. Oct 2011, 12:41 PM

There is a new version of CCleaner available .. version 3.11.1550. Try that. But, the slim version is not available yet. Will be available in a few days.

emmjay · 05. Oct 2011, 06:27 PM

Quote:

Originally Posted by Anupam

There is a new version of CCleaner available .. version 3.11.1550. Try that. But, the slim version is not available yet. Will be available in a few days.

Tnx, I will wait for the slim version and give it a try.

4goTTen21 · 05. Oct 2011, 06:29 PM

Agree with Anupam. It could be a corrupted download. If this happens again, check your pc in the search of virus with online AV, manually clean temporary folder and try reinstalling. Make sure you have no problem with any others installations to discard windows installer problems. Also close previous ccleaner version before installing new one. Uninstall if necessary. Indicate you OS please. Maybe yoy have to run as admin.

Sope · 05. Oct 2011, 07:32 PM

These days I don't bother to wait for the slim installer to become available, I just download the portable version and replace the relevant files manually. No chance of installation problems that way....that is unless I mess up of course

bo.elam · 06. Oct 2011, 03:47 AM

emmjay, definitively something went wrong on your installation. I always do over the top installs for CCleaner and it takes only a few seconds.

Bo

26Dolphins · 06. Oct 2011, 06:00 PM

Hi guys,

I'm with Sope on this.

03. Oct 2011, 03:38 PM	#1 (permalink)
emmjay Senior Member Join Date: Dec 2009 Posts: 226	CCleaner slow installation I downloaded V3.11 CCleaner today. The download was fast, but the installation took over 30 minutes. It consumes 60% plus CPU as well. It seems to get bogged down with the Extract: lang-xxxx.dll files. Has anyone else experienced this? I use the default language (English) in the setup.

03. Oct 2011, 06:15 PM	#2 (permalink)
Anupam Moderator Join Date: Jul 2008 Location: India Posts: 9,484	30 minutes? ... that's a lot. Something is definitely wrong somewhere. I experienced no such problem while installing the latest version. Which version did you download, the slim version, or the regular version? The slim version is the one without the toolbar... although that toolbar can be deselected in the normal version too. But, I have observed that even with slim version, the installation stalls for just a few seconds... to which my guess is that it tries to contact home or somewhere. Maybe that is conflicting at your end with something.. but definitely something is wrong. __________________ Anupam

05. Oct 2011, 09:30 AM	#4 (permalink)
Anupam Moderator Join Date: Jul 2008 Location: India Posts: 9,484	Well emmjay, it shouldn't have taken so long... and I feel that you should have cancelled it, once it ran longer than 5 minutes. My suggestion would be to uninstall CCleaner, download the slim version, which is without a toolbar, and try installing again. If you have any software that might be interfering with the installation, like HIPS, firewall etc, do check. __________________ Anupam

05. Oct 2011, 12:41 PM	#5 (permalink)
Anupam Moderator Join Date: Jul 2008 Location: India Posts: 9,484	There is a new version of CCleaner available .. version 3.11.1550. Try that. But, the slim version is not available yet. Will be available in a few days. __________________ Anupam

06. Oct 2011, 06:00 PM	#10 (permalink)
26Dolphins Senior Member Join Date: Nov 2009 Posts: 440	Hi guys, I'm with Sope on this. __________________ 26Dolphins

05. Oct 2011, 06:29 PM	#7 (permalink)
4goTTen21 Editor Join Date: Oct 2011 Location: San Rafael, Argentina Posts: 237	Agree with Anupam. It could be a corrupted download. If this happens again, check your pc in the search of virus with online AV, manually clean temporary folder and try reinstalling. Make sure you have no problem with any others installations to discard windows installer problems. Also close previous ccleaner version before installing new one. Uninstall if necessary. Indicate you OS please. Maybe yoy have to run as admin.

05. Oct 2011, 07:32 PM	#8 (permalink)
Sope Senior Member Join Date: Feb 2009 Location: Wales, UK Posts: 809	These days I don't bother to wait for the slim installer to become available, I just download the portable version and replace the relevant files manually. No chance of installation problems that way....that is unless I mess up of course

06. Oct 2011, 03:47 AM	#9 (permalink)
bo.elam Senior Member Join Date: Nov 2009 Posts: 1,224	emmjay, definitively something went wrong on your installation. I always do over the top installs for CCleaner and it takes only a few seconds. Bo

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