Quote:
Originally Posted by ako
Vista laptop: LUA, F-secure client security 9, TweakUAC
XP desktop: Defencewall personal firewall 3, Prevx with SafeOnline, Winpatrol PLUS
+ OpenDNS on router
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I'm interested to know how you get on with F-Secure? I keep coming back to this one myself (FIS 2010) but their support is so bad it's like it's practically non existent. This is such an important part of any service, being able to make contact with the vendor, which is the reason I've not yet pursued these people to try to get a freebie version for the site. Whatever you might think about Bullguard for instance at least you are able to get an almost instantaneous reply from their support using one method or another.
I no longer have the facility to do much real testing of live malware but what I have done seems to indicate that Deep Guard is pretty impregnable. I also like the firewall setup with a choice of preset defaults and the ability to add custom rules to these if desired. Engaging the web scan drags stuff like download starts down to a crawl but I don't really see this as necessary with the other component mix which is why I guess it's disabled by default. Otherwise the system impact and resource use in general is first rate on my Vista x64.
Just going back to their support I sent several emails before I got any response at all. It appears the influence of Gizmos at F-Secure is minimal
Eventually I did get a response but it was merely a copy-paste from their FAQ and did little to address the specific queries I raised. Later I was able to make contact with a tech directly but this level of service is no good for the average user. Apparently, F-Secure is repackaged and supplied by so many different ISP's now that it is the most widely used software of this type in use. Pity they can't get their support service in line with the rest of it.